Curtis Williams, Pmp® Email & Phone Number

• Exported and configure IT Asset Management reports from ServiceNOW
• Created IT Asset report column headings in ServiceNOW
• Downloaded all IT computer assets from ServiceNOW
• Uploaded all IT computer assets into ServiceNOW
• Removed all blanks in computer IT asset management data in Excel
• Held weekly PC Huddle meeting to focus on task for the week

Richmond, VA, US

• Update the CRSO National IT Dashboard with current project executive summaries
• Ran weekly project resource utilization report to support Project Managers resource decisioning
• Use Microsoft SharePoint to monitor documentation version control (Check In/Check Out files)
• Use Microsoft SharePoint to grant website access to various project directories
• Export excel data from Clarity into SharePoint
• Used SharePoint to Add users to email status report list

Richmond, VA, US

Served as IT Project Coordinator for the entire organizationUtilization of Google Suite (Docs, Sheets, Slides, Gmail, Sites)Selected the organization project management tool SmartSheetCreated Google Web-Based Project Intake Form to establish project requestCreated project schedules in Smartsheet to track project progressCreated risk and issue Logs with.

*Performed project support activities for US Datacenter, North American Backup, and LEAN projects*Assisted in the creation of stakeholder analysis document*Maintained project artifacts project checklist for all projects *Created profiles and user accounts using the QTS Datacenter interface*Used Service Now to updated project statuses, risk, and.

Richmond, Virginia, US

*Creating multi-media and power point presentations*Creating administrative and budget reports*Trained staff on IC3 Certification process*Prioritizing training and instructional methods*Attended training at IC3 conferences*Lecturing and discussing IT principles and concepts*Preparing instructional lead material for presentations*Grading tests, assessments.

Glen Allen, Virginia, US

· Work directly with the Tower Leads on the Service Life Cycle Process· Provide oversight of messaging/directory services (MDS)· MDS oversight and providing subject matter expertise· Negotiating conditions of satisfaction and commitments for individual customer MDS requests and ensure the IT infrastructure provider delivers against the commitment.· Driving.

Mclean, VA, US

• Developed WBS Work Plan, to include activity sequencing.
• Worked as a project coordinator liasioning between multiple IT projects & IT systems
• Ensuring that there is no downtime and that infrastructure systems do not breakdown
• Coordinate with networking engineers, Unix System administrators, constantly to ensure seamless transactions
• Receive communications and manage help desk arena to ensure that all problem areas are corrected.
• Responsible for correcting issues swiftly and coordinating resources to fix out-of-box problems

• Single point of contact to ensure a smooth relationship with the client
• Utilized Excel to Create Project Management Dashboard
• Facilitated WBS (Work Breakdown Structure) meetings to identify project task
• Conducted project audits to document issues and corrective actions
• Maintained an issues log for projects in the systems life cycle
• Identified and communicated process improvements

Charlotte, NC, US

• Ensure all operational requirements are met before systems and or servers are turned over into production,
• Monitoring requirements (Holistic Monitoring, Operational Level Agreement, and Service Level Agreement.
• Working with Unix, Windows, Mainframe, Databases, PC and Networking Architecture
• Verification of Certification statuses, Runbook statuses
• Managing and coordinating the IT Infrastructure Help Desk
• Coaching and Mentoring Technical Project Managers on Operational Assurance processes and procedures

Armonk, New York, NY, US

• Using Microsoft Excel developed enterprise project tracking tool for Data Center projects
• Submitted monthly progress project report outlining 1st, 2nd, 3rd, 4th, quarter results to Senior Management
• Notification and Assignment of TSM Server project resource through Microsoft Outlook
• Documented business process of assignment of TSM project resource
• Trained TSM project resource on new business process regarding project assignments
• Provided project support to Capital One end user community, inquiries and resource assignments

Charlotte, NC, US

• Monitored Engineering and Operations Request Queue for new NWR’s and NSR’s
• Acted as key liaison between Business Technology Group and Network Computing Group by being the voice and advocate for the Customer.
• Directed service requirements through research and communication with the Requestor
• Provided status reporting through Microsoft Share Point
• Train Requestors on “how to’s” and use of the new RPS system
• Successfully Trained in Principles of Six Sigma Methodologies

Mclean, VA, US

• Successfully managed workload of 5 Project Coordinators located in India, through the creation and development of the Microsoft Excel Project Coordinator Worksheet which is now utilized as the standard in the Wipco.
• Brought in a $1.5 million dollar project on time and within budget that included at least 25 stakeholders who had major interest in the outcome (Developers, Testers, End Users, Business Analysts, Business Systems.
• Acted as key liason between various vendors and customer management through stakeholder management.
• Schedule Pull-Up and Progression meetings to support the needs of the project and address any outstanding issues. Coordinated Daily support call for BSA’s and vendors to work through testing initiatives.
• Utilized Microsoft Word and Excel to provided weekly status reports to Business customer and IT Director.
• Utilization of Project Server to monitor durations of project activities and to report current status of the project as well as any impacts, and/or dependencies

Charlotte, North Carolina, US

 Rightfax Project: (Desktop Support Project) Charged with leading, training, and installing RightFax Server/Client software on 475 user machines, enabling users to send/receive faxes from desktops. Include gathering user high-level requirements, also the names, addresses, RACF ID’s, departments, and various work functions. Project ranked as one of the.