• Exported and configure IT Asset Management reports from ServiceNOW• Created IT Asset report column headings in ServiceNOW• Downloaded all IT computer assets from ServiceNOW • Uploaded all IT computer assets into ServiceNOW• Removed all blanks in computer IT asset management data in Excel• Held weekly PC Huddle meeting to focus on task for the week• Monitored email que for upcoming IT Asset Upload request• Notified IT personnel and PC Warehouse when data uploads completed• Attended PC Migration meetings for follow up and follow through• Verification of entering the correct serial numbers and classifications in ServiceNOW• Reported on the number of PC’s Imaged, and Shipped from Warehouse• Ensured list was scrubbed and clean for ServiceNOW upload

• Update the CRSO National IT Dashboard with current project executive summaries• Ran weekly project resource utilization report to support Project Managers resource decisioning• Use Microsoft SharePoint to monitor documentation version control (Check In/Check Out files)• Use Microsoft SharePoint to grant website access to various project directories• Export excel data from Clarity into SharePoint• Used SharePoint to Add users to email status report list• Created new projects within Clarity • Submitted request to create new project SharePoint sites• Created weekly scripted project status reports to Senior Management for review and approval• Used SharePoint to launch status reports to all CRSO project teams• Updated weekly Excel project Milestone Sheet• Scheduled project team meetings as needed by PM’s• Updated SharePoint project time lines with new project task and dates

Served as IT Project Coordinator for the entire organizationUtilization of Google Suite (Docs, Sheets, Slides, Gmail, Sites)Selected the organization project management tool SmartSheetCreated Google Web-Based Project Intake Form to establish project requestCreated project schedules in Smartsheet to track project progressCreated risk and issue Logs with problem assignment and current progressCreated Project artifacts to support all projects and version controlCreated RFP(Request for Proposals) and release those proposals for bid to vendorsSchedule and facilitated conference calls with various SAAS(Software As A Service) vendorsCollected SOX attestation letters for IT Technology Risk ComplianceWorked in a Google SAAS Based environmentSchedule and Facilitated SAAS vendor onsite meetingsMaintained communications with the use of a RACI Matrix toolReview RFP responses with senior management for SAAS vendor selectionAttended OKTA Training SessionsCreated project budgets based off SAAS vendor estimatesMaintained vendor management services for all SAAS based vendorsMaintained project portfolio using Smart SheetServed as SmartSheet system administrator, granting view, edit, full access rightsCreated project spaces for shared users in SmartSheetResponsible for project monitoring and completion of vendor related taskNegotiating and holding vendors to agreed upon time lines

*Performed project support activities for US Datacenter, North American Backup, and LEAN projects*Assisted in the creation of stakeholder analysis document*Maintained project artifacts project checklist for all projects *Created profiles and user accounts using the QTS Datacenter interface*Used Service Now to updated project statuses, risk, and issues*Created change management request to be reviewed by CAB*Used Google Drive to maintain project artifacts (WBS, Vendor Invoices, Project Charters, Network Diagrams, Status reports, project schedule, server rack pics, technical documents, EMC Workstreams, business case)*Used ServiceNow to maintain planning console, work bench, create demands, monitor open enhancements*Attended and supported project meetings via Google Hangouts*Created and assigned project task to resources using ServiceNow*Monitored change request to completion or reported on current status*Created and assigned resource plans to RTadmin, RTMeetings, RTVacation, KTLO

*Creating multi-media and power point presentations*Creating administrative and budget reports*Trained staff on IC3 Certification process*Prioritizing training and instructional methods*Attended training at IC3 conferences*Lecturing and discussing IT principles and concepts*Preparing instructional lead material for presentations*Grading tests, assessments, and conducting progress reports*Recordkeeping student activities in accordance with laws and district policies *Vendor management and administration

· Work directly with the Tower Leads on the Service Life Cycle Process· Provide oversight of messaging/directory services (MDS)· MDS oversight and providing subject matter expertise· Negotiating conditions of satisfaction and commitments for individual customer MDS requests and ensure the IT infrastructure provider delivers against the commitment.· Driving customer satisfaction via issue/problem resolution.· Representing customer on special projects, work requests, or ad hoc requests (document management, service rollouts, etc.) measured by documented communication interaction and solution status and feedback.· Providing guidance on services provided by vendor partners, having an understanding of supporting contracts, and working with contract managers as needed for contractual interpretation.· Leverage the ITIL framework in the oversight of IT infrastructure services.· Drive the development of new MDS services.· Creation of SharePoint folders and project artifacts related to the SLM Life Cycle Management Process

• Developed WBS Work Plan, to include activity sequencing.• Worked as a project coordinator liasioning between multiple IT projects & IT systems• Ensuring that there is no downtime and that infrastructure systems do not breakdown • Coordinate with networking engineers, Unix System administrators, constantly to ensure seamless transactions• Receive communications and manage help desk arena to ensure that all problem areas are corrected. • Responsible for correcting issues swiftly and coordinating resources to fix out-of-box problems• Monitor all help desk personnel and manage their duties• Coordinate, monitor, and manage all IT infrastructure issues and IT infrastructure professionals• Engaged platform teams to include (DDE, EDE, HomeLoans IT) to source and determine work efforts and estimations.• Coordinated meetings between QRM and Secondary Marketing to define Business and System Requirements• Developed project plan, to include resources, dates, task, durations and notes, updating frequently.• Developed daily, weekly, and ad hoc reporting to communicate project status to stakeholders.• Monitored and tracked project resources time for accurateness and completeness, reporting any issues.• Secured sign-offs and approvals for Business Requirements, System Requirements, Test Cases and Test Results.• Participated in quarterly compliance PM training sponsored by PDM.• Record and documented known and unknown, Risk, Assumptions, Issues and resolution dates.• Reported any issues impacting the current projects to Program Manager for notification and awareness.• Archived project artifacts for validation and compliance audit purposes.

• Single point of contact to ensure a smooth relationship with the client• Utilized Excel to Create Project Management Dashboard• Facilitated WBS (Work Breakdown Structure) meetings to identify project task• Conducted project audits to document issues and corrective actions• Maintained an issues log for projects in the systems life cycle• Identified and communicated process improvements• Effectively communicated in a Silo environment• Utilized Power Point to create and present new project management process• Coordinated and facilitate all status meetings• Managed the service desk & help desk arena• Managed Network Administrators and Unix Administrators• Work on projects of various size and complexity (medium and small)• Maintained communications amongst stakeholders• Held lesson learned meetings information gathering and archival• Utilize Microsoft Project to create and update project schedules• Attended Monthly Director's meeting and give status reports• Created Departmental Project Management Methodology• Maintained Vendor Relationships ensuring they adhere to policy and terms of contract

• Ensure all operational requirements are met before systems and or servers are turned over into production, • Monitoring requirements (Holistic Monitoring, Operational Level Agreement, and Service Level Agreement. • Working with Unix, Windows, Mainframe, Databases, PC and Networking Architecture• Verification of Certification statuses, Runbook statuses• Managing and coordinating the IT Infrastructure Help Desk • Coaching and Mentoring Technical Project Managers on Operational Assurance processes and procedures• Activation and Engagement of additional Operational Assurance resources (HM, OLA, SLA)• Identification of project risk to include (AIT not in production, Outtage Schedules, No MRD in production)• Verification and confirmation of server certification statuses• Presenting weekly and monthly project status reports to Senior Management• Verification of Operational Assurance WBS task and initiatives• Mapping monitoring requirements back to monitoring standards• Assist the TPM complete the ET&D checklist for each tollgated project• Review and sign off on the design of the HPD (Hosting Proposal Document)• Review and sign off on the design of the Work Order• Provide official sign off and confirmation for all company wide tollgated projects• Assist with requirements gathering for quarterly release management cycles• Work with all Domain partners to include (MSA, LOB, BTG, Operational Readiness) to secure required sign-off• Verification of Service Level Agreements and compliance with Enterprise Domain standards• Verification of Operating Level Agreements and compliance with Enterprise Domain standards

• Using Microsoft Excel developed enterprise project tracking tool for Data Center projects• Submitted monthly progress project report outlining 1st, 2nd, 3rd, 4th, quarter results to Senior Management• Notification and Assignment of TSM Server project resource through Microsoft Outlook• Documented business process of assignment of TSM project resource • Trained TSM project resource on new business process regarding project assignments• Provided project support to Capital One end user community, inquiries and resource assignments• Trained offshore resources on the new project process, shared resource assignment tool• Used Microsoft SharePoint to managed and grant access to project assignment request• Monitored ticket request for resource assignment and ticket quality • Incident Management and response through use of Peregrine Service Center• Saved IBM $300,000 dollars through development of pivot table that tracks project resource hours • Pivot table helped senior management make strategic decisions about project resources• Monitored life cycle of ticket for all Sev 1, 2, and 3 incidents for resolution and lessons learned.

• Monitored Engineering and Operations Request Queue for new NWR’s and NSR’s• Acted as key liaison between Business Technology Group and Network Computing Group by being the voice and advocate for the Customer.• Directed service requirements through research and communication with the Requestor• Provided status reporting through Microsoft Share Point• Train Requestors on “how to’s” and use of the new RPS system• Successfully Trained in Principles of Six Sigma Methodologies• Documented the Life Cycle of the NWR or NSR request, which included appending all emails, spreadsheets, database, ip addresses, desktop, and server specifications to the request• Acted as Project Coordinator for various DMAIC phases, responsible for driving and monitoring task to completion• Successfully secured project resources by utilizing the Dispatch Matrix as well as re-defining the matrix with updated Resource Managers and assigned resources.

• Successfully managed workload of 5 Project Coordinators located in India, through the creation and development of the Microsoft Excel Project Coordinator Worksheet which is now utilized as the standard in the Wipco Project Management Pool. The purpose of this tool was to monitor project activities.• Brought in a $1.5 million dollar project on time and within budget that included at least 25 stakeholders who had major interest in the outcome (Developers, Testers, End Users, Business Analysts, Business Systems Analyst)• Acted as key liason between various vendors and customer management through stakeholder management.• Schedule Pull-Up and Progression meetings to support the needs of the project and address any outstanding issues. Coordinated Daily support call for BSA’s and vendors to work through testing initiatives.• Utilized Microsoft Word and Excel to provided weekly status reports to Business customer and IT Director.• Utilization of Project Server to monitor durations of project activities and to report current status of the project as well as any impacts, and/or dependencies• Coordination of Deep Dives (meetings) between Business Systems Analyst and Developers to ensure customer expectations was being met.• Utilization of PMBOK processes to monitor, track, and determine the critical path of project activities

 Rightfax Project: (Desktop Support Project) Charged with leading, training, and installing RightFax Server/Client software on 475 user machines, enabling users to send/receive faxes from desktops. Include gathering user high-level requirements, also the names, addresses, RACF ID’s, departments, and various work functions. Project ranked as one of the first to complete company’s PMO governance process for implementation. Role Base Access Project: (Information Security Project) Influential in roll-out of new bank-wide Sarbanes/Oxley Role Based Access program. This was a twelve step process for each role, where we started to use the discovery tool to gather information. Utilized Microsoft Excel Discovery Tool in Enterprise Technology Risk Management to create a preliminary requirements document, then management will review the document, re-submit, then a final document is re-created then submitted back to manager for final review, then the final document is sent to the department head for sign off. Acted as Tier I and II support. Developed test scripts to hand off Enterprise Technology Risk Management. Business Continuity Planning: (Disaster Recovery Project) Planned and executed tabletop testing for Atlanta and Richmond Centers, which included identifying gap analysis, using a Microsoft Excel Business Impact Analysis spreadsheet to determine the CRV(Corporate Risk Value) and the RTO(Recovery Time Objective); utilizing Microsoft Word for creating a strategy guide for business disruptions, and refining details of business process recovery methods. Maintained, Used, and Developed Business Continuity Plan for 500 associates. Gained significant and total exposure to LDRPS (Living Disaster Recovery Planning System) used system for 6 years as a Business Continuity Planner. Software Tool utilized Strohl Systems.