● Interfaced with clients & staff members in functional departments to ensure the timely initiation and completion of clinical trials, throughout the life cycle of a project.● Identified potential bottlenecks and/or delays in Start Up and Enrollment; develops and executes contingency plans in order to keep the project on schedule.● Coordinated client meetings (Internal/External meetings)● Curated and strategically planned internal meetings to include but not limited to: Kick-Off Meetings (KOMs), and weekly calls for M3 studies.● Created contingency and strategic timelines for Quantitative/Qualitative studies.● Conducted daily, on-going communication via telephone and email, responding to inquiries and client requests and updates on progress of studies.● Kept track and entered pertinent information such as study timelines dates in systems (CTMS, Salesforce, Share-file), as well as department’s internal trackers.● Reviewed draft and final QREs pre-programming, translations and or data table creations

● Managed commercial accounts totaling over $1.5M dollars annual revenue with > 90% retention.● Acted as the primary strategic voice between client and clients/partners solving issues and overseeing successful negotiation towards beneficial and progressive project opportunities.● Developed and implemented new Client Ops common practices to optimize/standardize old and new/growing accounts.● Fully understood all aspects of each individual client/partner’s company contract agreement and relationship.● Managed relationships in Netsuite and other CRM tools to actively provide useful solutions to my portfolio of clients.

Account Manager (BDC) Dynata (Plano, TX) Oct 2017- Present• During my tenure, I have remained a top tier team member on a newly established Business Development team working directly with incoming and growing market research clients.• Responsible for ensuring outstanding customer results and solutions in their day-to-day project level needs along with building the account relationship and knowledge base of our clients and our capabilities. • Driven positive outcomes through seamless collaboration and communication with larger sales and client service teams.

• Senior team member on Global Key Accounts team working directly with big 3 clients.• Project management experience in online market research. • Trouble shooting (URL, Survey and also programming issues have been everyday task that I have learned to excel at. • Knowledgeable of the full process of managing online research projects from beginning to end. (Entire Life cycle)

Operates a high speed remittance scanner/sorter/encoder. Uploads specified tax schedules and corresponding payment methods into government system for processing according to guidelines established by NC Dept of Revenue. Manages specified type of remittance capture processing software. Maintains a high level of quality control, accuracy and efficiency. Upholds a critical level of attention to detail due to potentially high work volumes.

Para ProfessionalIntroduced expected goals into consumers daily lives such as: problem solving, communication skills, ethics and responsibilityKept close observation on youth consumersTransported consumers to and from schools or daily activitiesProvided a therapeutic environment in which their skills being learned could manifest Kentucky Fried Chicken May-August 2006Cashier Prepared food, washed dishes, and assisted customers with check out.Facilitated lead location in being top store in District.

Led Weight room workoutsTrained Military Prep School Baseball & Basketball TeamsScheduled appointments for client tours and trialsManaged the D1/D2 Performance classes

Successfully managed customer's issues with returned items and needs.Assisted customers in finding items on the sales floor.Unloaded shipment trucks and re-stocked items in the store.Was a key team member in increasing overnight productivity.