Privately owned business providing contract network & desktop support, web and multimedia design to small area businesses and private parties who cannot afford permanent IT staffing and/or services

Owner and operator of this privately owned DJ/Karaoke/Live entertainment company catering to restaurants, bars, corporate functions and private parties.

Hired to service small and medium sized business clients desktop, server and other IT needs via telephone, remote and on-site support.KEY ACHEIVEMENTS:• Emergency call response to existing and new clients.• Serviced and maintained Windows 2003/2008 server technologies.• Serviced and maintained Exchange 2003/2008 server technologies• Serviced and maintained Windows Terminal Server environments for several clients.• Managed various client Active Directory accounts as needed.• Managed client backup strategies using Acronis, Mozy and Symantec Backup technologies.• Maintained client AV technologies using Barracuda, Sonic Wall and ESET based AV security.• Performed weekly maintenance visits to several large client accounts.

Recruited initially through The Mergis Group and brought on board later as an independent contractor. Responsible for all aspects of desktop PC and MAC support including Help Desk dispatches in person or remotely to any of our facilities globally. Responsible for building and deploying machines using Microsoft WIM Imaging technology, deploying and supporting thin clients, desktop and network printers, factory labeling systems, RF scanners, Nortel phone systems, mobile phones, PDA devices and VPN. Responsible also for work on various independent projects assigned by the Network Administrator and assuming his duties whenever he is unavailable.

Recruited to identify and correct issues with network and workstation inefficiencies which caused frequent network lags and production delays. Redesigned & upgraded workstation architecture and network Active Directory structure and design to correct the majority of the issues experienced. Implemented a centralized Call Center to fulfill daily client issues and documented all upgrades and changes for transition to an externally out- sourced IT management team.KEY ACHEIVEMENTS:• Redesigned network client/server architecture for better speed & efficiency.• Redesigned and administered Active Directory Services, Replication & Trust Relationship.• Designed and enforced domain-wide Group Policies.• Active Directory users, groups & objects management.• Administration DHCP, DNS, WINS, VPN & FTP.• Maintained 3Com switches.• Created, managed and maintained Windows 2003 standard server builds.• Updated servers & workstations with latest service packs and hot fixes.• Provide technical support for XP workstations.• Managed and maintained Microsoft Exchange 2003 servers, users & mailboxes.• Created & performed standard backup/restore policies of servers and workstations.• Prepared monthly work status reports and updated technology specific documents.• Remote administration of servers and workstations for any problem resolutions.• Maintained Sonicwall Enterprise Security.• Implemented and maintained Acronis Snap Deploy disaster recovery.• Maintained digital communications systems.

Hired during a major expansion of the company. Managed and directed the company’s IT & multimedia initiatives to ensure the company stayed on the cutting edge during the growth period of the housing market. During this period, the company was migrated from a mainframe based architecture to a Windows client/server based operation with expansion to a second satellite location.KEY ACHEIVEMENTS:• Converted network from mainframe to Windows client/server.• Built, managed and maintained Windows 2000 standard servers.• Built, managed and maintained Exchange 2000 & 2003 servers, users & mailboxes.• Active Directory users, groups & objects management.• Administration DHCP, DNS, WINS & FTP.• Maintain DELL switches.• Update servers & workstations with latest service packs and hot fixes.• Provide technical support for XP workstations.• Manage and maintain Microsoft Exchange 2003 servers, users & mailboxes.• Implemented & maintained daily server backups with Symantec/Veritas backup.• Implemented & maintained enterprise security with Symantec Internet Security products.• Maintained digital telephone systems.• Met with vendors, researched & purchased new equipment & technologies.• Remote administration of servers and workstations for any problem resolutions.• Responsible for corporate training program.

Initially recruited to convert the companies existing mainframe architecture and data to a Windows based client/server technology. In addition, provide support for a 400+ client user community located at their headquarters and 11 satellite stores.KEY ACHEIVEMENTS:• Designed and implemented redesign of mainframe infrastructure to NT client/server.• Managed and maintained Windows NT servers.PROFESSIONAL EXPERIENCE (continued)• Designed, managed and maintained Microsoft Exchange 2000 mail server.• Provided technical support for Windows 9x, NT, 2K and XP workstations.• Managed and maintained Novell 3.11 network.• Daily server backups with Arcserve Enterprise Backup.• Maintain & manage 3Com & Cisco switches.• Implemented and maintained Symantec Anti-Virus Enterprise.• Met with vendors, researched and purchased new equipment & technologies.• Provide user training and documentation.