Curtis Jackson Email & Phone Number

Augusta, GA, US

New York, New York, US

JDA TSG is a business process outsourcing consultancy that builds and deploys skilled teams to help companies upgrade processes, deliver innovation, and gain competitive advantage across various industries- Leads a high-performance customer service team supporting a major tax preparation software company, driving operational excellence and customer.

- Completed US Road Running Club 10K Race; Exceeded goal by over 5 minutes! (That was practically a minute per mile!)- Completed Runner's World Summer Running Streak; Ran each day from Memorial Day to Independence Day (37 continuous days!)- Completed Google Project Management Professional Certificate via Coursera

Fort Wayne, Indiana, US

As a Regional Service Manager, I managed the service support for each of the regional support teams, including pods, to ensure that quality standards and requirements were met internally and externally regarding agreements with clients of all levels. I built trust with our employees and clients by ensuring the Service Desk team executed at the highest.

Baltimore, MD, US

ZeroFox provides external threat intelligence and digital risk protection using AI-powered analysis.- Orchestrated the expansion of the customer support team from three to fourteen agents across two continents, enabling 24/7 coverage and enhancing customer satisfaction; generated a 60% reduction in ticket processing times and improved overall operational.

Reston, VA, US

LookingGlass provided External Cybersecurity, Brand/Domain Protection, and Threat intelligence to clients.- Implemented a new 24x7 LookingGlass Support Desk that generated technical support to 900+ international customers based on the Salesforce Service Desk; reduced response time to critical issues by 50%- Trained the Tier 1 Support Desk to provide.

Reston, VA, US

LookingGlass provided External Cybersecurity, Brand/Domain Protection, and Threat intelligence to clients.- Managed Tier-1 support function for LookingGlass Threat Mitigation and Threat Intelligence Portal products, providing process and compliance guidance. - Coordinated internal and external client requests via Salesforce CRM- Generated reports for.

Reston, VA, US

LookingGlass provided External Cybersecurity, Brand/Domain Protection, and Threat intelligence to clients.- Provided Response Services for LookingGlass Threat Intelligence Services in 24x7 Cyber Security Center (CSC). - Guided fellow CSC analysts in Response Operations job tasks to monitor open source Internet and application storefronts for rogue.

Reston, VA, US

LookingGlass provided External Cybersecurity, Brand/Domain Protection, and Threat intelligence to clients.- Formulated technical and managerial guidance for 24x7 Cyber Security Center (CSC) staffed by over sixty analysts supporting LookingGlass Threat Intelligence Services via Response Services- Achieved service level agreements of 100% with process.

Reston, VA, US

- Instructed personnel in the 24x7 Security Operations Center in task performance to verify, respond, and report on incidents involving brand and copyright infringement, trademark violations, phishing and malware attacks and online impersonation activities- Refined advanced threat intelligence tools and techniques to find patterns and trends in phishing.

Reston, VA, US

- Performed incident response services to verify attacks via proprietary procedures and tools to mitigate or eliminate detected online threats involving brand and copyright infringement, trademark violations, phishing, and malware attacks, and online impersonation activities.- Co-ordinated in the tracking of unresolved cases to ensure their successful.

Enjoyed some time off after 22 years of service in the U.S. Air Force. Then started the second phase of my work career.

Washington, D.C., US

Defense Intelligence Agency provides information gathering, data analysis, and dissemination of intelligence information to the US government and armed forces.Managed a 23-person military and contractor team, providing IT Service to 1000+ intelligence leaders and personnel at headquarters and remote sites. - Led Defense Intelligence Agency migration to new.

National Reconnaissance Office designs, builds, launches, and maintains space-based assets and ground systems to support the US government and armed forces.Coordinated with an 80+ member contractor team to support software and hardware enterprise engineering efforts for 16,000+ worldwide workstations, focusing on security-related patches and updates..

Managed a 59-member contractor team supporting 5,000 customers, 4,500 workstations, and 43 servers with Tier 2 System Administration, Hardware Maintenance, Help Desk, and Application Training. - National Reconnaissance Office (NRO) Communications Directorate representative for Congressionally-mandated PricewaterhouseCoopers financial audits from 2003 to.