Interprets, analyses, defines, and documents requirements and recommends solutions with respect to the planning, development, implementation, integration or maintenance, of IT infrastructure components such as: Local Area Network, Municipal Area Network and Wide Area Network (LAN/MAN/WAN), workstation, server and mainframe operations.● Provide technical support to end-users, both remotely and in-person, in a timely and professional manner● Troubleshoot and diagnose hardware and software issues, and escalate problems as needed● Install, configure, and maintain hardware and software products, including desktops, laptops, servers, printers, and mobile devices● Monitor and manage system performance and capacity, and proactively identify and resolve issues before they become problems● Document and maintain accurate records of support requests, resolutions, and system configurations● Develop and deliver end-user training and support materials to ensure that users are able to effectively utilize products and services● Participate in the development and implementation of IT policies, procedures, and standards● Collaborate with the IT team to ensure that products and services are aligned with user needs and organizational goals● Stay up-to-date with the latest technology trends and developments, and make recommendations for new products and services as appropriate● Continuously improve technical skills and knowledge through training, research, and experimentation

Provide technical support in the development, integration, implementation or maintenance of IT infrastructure components such as Local Area Network, Municipal Area Network and Wide Area Network (LAN/MAN/WAN), workstations, servers and mainframe operations; installs, integrates, configures, monitors and tests components in the computing environment.● Handle tier1 help desk escalations from ticket requests or phone to resolve Information Technology issues in the Greater Toronto Area.● Troubleshoot and problem solve current IT issues that concern client’s IT hardware and software.● Track and report progress using various reporting software; Remedy SRMIS reporting software, excel spreadsheets.● Follow up and respond to IT requests efficiently and effectively to ensure timely resolution.● Provide consultation to clients to propose new, creative and sound alternatives to improve client service.● Trained multiple students with 3 month term periods in day to day tasks to help improve critical thinking and guide them to ensure company standards.● Effectively lead my teams Windows 8.1 Tablet project to ensure proper request for volume installation and troubleshooting issues should the means arise .● Provide offsite desktop support in different ESDC buildings to resolve all Information Technology issues.● Provide offsite desktop support for Citizen Access Workstation Services open to the public.

Provide technical support in the development, integration, implementation or maintenance of IT infrastructure components such as Local Area Network, Municipal Area Network and Wide Area Network (LAN/MAN/WAN), workstations, servers and mainframe operations; installs, integrates, configures, monitors and tests components in the computing environment.● Handle tier1 help desk escalations from ticket requests or phone to resolve Information Technology issues● Troubleshoot and problem solve current IT issues that concern client’s IT hardware and software● Track and report progress using various reporting software; Remedy SRMIS reporting software, excel spreadsheets● Follow up and respond to IT requests efficiently and effectively to ensure timely resolution● Provide consultation to clients to propose new, creative and sound alternatives to improve client service● Trained multiple students with 3 month term periods in day to day tasks to help improve critical thinking and guide them to ensure company standards● Effectively lead my teams Windows 8.1 Tablet project to ensure proper request for volume installation and troubleshooting issues should the means arise ● Provide offsite desktop support in different ESDC buildings to resolve all Information Technology issues

● Work closely with clients to determine their photography and videography needs and preferences● Plan and execute photo and video shoots, including selecting appropriate equipment, props, and settings● Edit and retouch photos and videos to enhance their visual appeal and ensure they meet client specifications● Collaborate with other members of the creative team, such as art directors and graphic designers, to develop visual concepts for projects● Stay up-to-date with the latest photography and videography trends, techniques, and technology● Manage equipment and maintain it in good working condition● Ensure that projects are completed on time and within budget● Provide excellent customer service to clients and respond to any questions or concerns they may have in a timely and professional manner

● Manage and oversee the booking process for clients/customers● Communicate with clients/customers to understand their needs and preferences● Maintain accurate and up-to-date records of appointments, cancellations, and customer interactions● Ensure compliance with all appointment procedures and policies● Collaborate closely with tattoo artists to understand their availability and ensure efficient scheduling and optimal use of time● Coordinate with clients to collect necessary information, such as reference images, to facilitate the design process and ensure artists have the required materials for each appointment

• Manage & direct 30+ dancers while making executive decisions for aesthetics of productions and performances.• Facilitate educational programs involving dance and art to the community.• Improve learning and life-skills for all ages to enable a positive environment through art.• Produce and edit music for performances and productions.• Work with youth and community organizations to spread hip-hop culture.

● Manage service delivery of all IT equipment including personal, request volume discount, surplus, and computers for schools for or transit from the building● Track and manage report progress using various reporting software; Outlook GD mailbox, excel spreadsheet● Coordinate and participate in monitoring, review and auditing processes related to service delivery

● Review, create and update office documents to coordinate with other divisions in our product management team ● Installation of pre-release software to analyze function and stability on Windows Standard HRSDC image● Install intranet Websites with IIS to test web development software● Respond to customer needs and follow up to ensure testing is complete● Administer computers with Windows 2000 and XP and standard images● Manage virtual machines with windows 2000 servers and 2003