- Creating contract proposals highlighting MSP/security offerings showcasing the value of our services- Proactively identify potential customers looking to utilise IT services understanding needs and requirements to provide a tailored solution- Overseeing incoming leads and inquiries from Microsoft on all new business opportunities to qualify

Responsible for helping customers understand their needs and offering the right Google Workspace solution for their organisation, which included:- Crafting personalised value propositions while identifying and addressing potential buying obstacles- Negotiating contract terms and committing to purchase- Identifying opportunities to up-sell and cross-sell across customer portfolios

Worked with clients to provide administrative and sales-related services to enhance business day-to-day operations and increase revenue, which included:- Overseeing sales policies and procedures increasing pipeline and data analysis to improve business efficiency.- Coordinating discovery calls with stakeholders and mapping business requirements.- Building customer contacts on CRM to plan, organise, and execute tailored product demonstrations.

Managed and grew partner accounts such as Vodafone and Maintel to facilitate company relationships within channel sales, which included:- Driving sales by identifying new opportunities for growth, customer retention, and discussing deployments of new and existing VoIP contact centres.- Daily Salesforce updates on order entry, scheduled dates for deployment, and invoices for all solutions to be reviewed by management.- Actioned full sales cycles from initial project inquiry to quotation booking on all software, hardware, and maintenance required within the SLA timeframes.

Coached football sessions for children aged 3-6 to introduce them to sports, which included:- Designing simple tailored sessions aiming to improve engagement and cohesion within the class.- Weekly performance reviews to parents addressing any queries or concerns to improve - Health and safety checks before each session minimise the risk of accidents on site.

- Advised 40+ customers daily on financial agreements, and refinancing plans, ensuring an average call handle time of fewer than 10 minutes to reduce customer wait times.- Consistently ranked in the top 3 agents for first-call resolution rate & and customer satisfaction.- Utilising SAP to track funds, retrieve financial reports, and provide confirmation letters of agreements.