Business Analyst: Product Strategy, Data Transformation
During my tenure as a Product Strategy Business Analyst at Hack for LA—a nonprofit organization dedicated to creating open-source civic technology solutions that drive social justice and community engagement—I led the end-to-end development and optimization of Expunge Assist. This initiative aimed to simplify complex legal workflows, making expungement processes more accessible for marginalized communities. I conducted in-depth business, data, and organizational analyses to enhance user-centered features, significantly improving user engagement and accessibility. Within less than seven months, I implemented product strategies that led to a 50% improvement in completion rates.Often described as a proactive problem-solver by senior leadership, I demonstrated the ability to seamlessly collaborate across cross-functional teams, aligning product goals with user needs and organizational objectives. This role allowed me to utilize my expertise in data analysis, team coordination, and user-centered design, ensuring impactful project outcomes that resonated with Hack for LA’s mission of leveraging technology for social good.Having gained valuable experience in a civic technology environment, I successfully contributed to projects focused on legal accessibility and community support. My proficiency in tools such as JIRA, Figma, and GitHub further enhanced my ability to deliver user-friendly solutions and ensure a smooth product lifecycle.Accomplishments Include:- Collaborated with 5+ cross-functional teams—including content, design, and research—to align product features with user needs and organizational goals, resulting in streamlined product development, business analysis, requirements gathering, and change management.- Led the end-to-end strategic planning and release of Expunge Assist’s second iteration, enhancing features that increased user engagement by 40% within <7 months, positively impacting disenfranchised communities during the expungement process.