Create, modify and roll-out soft-skills courses, a multi-level management program and deliver FOH/BOH systems training for all levels of staff.Excelled as Project Leader for two new systems integrations with the core property management system (PMS), and train staff on our cloud-based HRIS/Time and Attendance application.Session leader for 2 years at the annual Host Users Group Conference, traveling to properties that use the same PMS.Serve on the Safety Committee to assist with gaps in training, track compliance of certifications, as well as being certified as an Alcohol Awareness instructor.Reliable as a subject matter expert for property systems and go-to for MS Office questions and training.Trained/will train new Application Support Specialist while helping end users daily with troubleshooting 4 system applications.Have closed over 800 company help desk tickets, to assist with applications issues and end user support.

Managed LMS for onboarding, and quarterly training for customer service/sales, loss prevention & safety.Handled escalated transactions while ensuring high customer service and store visual upkeep.Led a team of staff to assist department managers with execution of bi-monthly floor sets as directed.Managed the operations and pricing team to restock all departments and ensure sale price changes at exact times specified by HQ.Ensured high standards for store cleanliness within payroll budget.Completed two all-night inventories, working before close until to two hours after opening the next day.

Recruited, hired and onboarded key-holder and commissioned sales staff.Noted for customer service with regular clients, as there are limited options and enjoying shopping as a big/tall/disabled individual can be challenging.Oversaw daily and weekly accounting with quarterly audits.Managed staff scheduling and payroll, filling in for any unexpected shortages.Managed KPI metrics and discussed improvement plans with staff.Trained on commission based sales for entry level and supervisory positions to focus on creating a buying environment.

Managed HRIS to prescreen, interview and hire sales floor staff.Onboarded all staff and continued coaching and training for sales floor staff.Practiced daily modeling of customer service and product knowledge, while monitoring shrink/damaged returns.Coached staff who excelled as cashiers on credit card acquisitions and modeled this by being in the top ranking monthly while filling in as needed at the register.Assisted loss prevention with the apprehension of multiple suspects, and worked to deter theft with product and fashion knowledge.

Recruited, prescreened and preformed background checks for entry and mid level applicants.Implemented a “Training Passport” program for onboarding staff, giving monthly stamps for attending Co-Op Education classes.Gave safety training for many departments.Educated staff on the co-operative mission and preformed community outreach.Oversaw staff in absence of department head, regularly acting as closing manager for the front office.Acclimated a new HR Manager with the company systems, structure of filing, managerial version of onboarding and cultural norms.

Responsibilities include: • Reception of incoming calls for the Student Life and Service Learning Offices• Maintained Service Learning Department’s community service records and database• Assisted with the organization of monthly campus service projects• Act as liaison between the Student Government Association and the Office of Student Life• Create and post collegiate club posters and maintain the schedule for student club roomsAchievements include:• Propose and design the restructuring of the Student Activities Suite to provide a more relaxing environment dedicated for students