Worked closely with executives and leaders in all areas of the store including Presentation, Logistics, and the Sales Floor. • Lead the recruiting efforts, such as screening and interviewing, and extends employment offers to selected candidates.• Conducted in-house training for qualifying employees, assist with on-boarding and orientation, and arrange external training.• Consulted with senior managers on policy matters, such as meal compliances, and stays up to date on all… Show more Worked closely with executives and leaders in all areas of the store including Presentation, Logistics, and the Sales Floor. • Lead the recruiting efforts, such as screening and interviewing, and extends employment offers to selected candidates.• Conducted in-house training for qualifying employees, assist with on-boarding and orientation, and arrange external training.• Consulted with senior managers on policy matters, such as meal compliances, and stays up to date on all certifications and licenses• Analyzed human resource information systems (HRIS) data; prepares quarterly and monthly reports on organizational HR trends• Monitored external human resource trends and best practices, prepares and distributes findings throughout the HR Team.• District trainer for all Human Resource Team Members throughout the Atlanta market Show less

Drove store-wide culture of safety through team member education based on prevention and crime response in work areas. Created a safe environment for guests and team members by maintaining professional appearance and proactively communicating issues to leadership. • Prevented loss of merchandise by responding to Electrical Alarm System (EAS) alarms and conducting receipt checks and addressed and resolved issues of safety, theft, and fraud• Ensured security system cameras were… Show more Drove store-wide culture of safety through team member education based on prevention and crime response in work areas. Created a safe environment for guests and team members by maintaining professional appearance and proactively communicating issues to leadership. • Prevented loss of merchandise by responding to Electrical Alarm System (EAS) alarms and conducting receipt checks and addressed and resolved issues of safety, theft, and fraud• Ensured security system cameras were functioning and replaced as needed; installed cameras in new locations for theft prevention.• Developed and maintained productive partnerships with store team, law enforcement, and neighboring retailers • Created customer support stations, designed in-store customer traffic flow patterns and exits to ensure smooth flow, and provided ideas to assist departments for successful shopping experience for the customers Show less

Provided customer assistance, stocked shelves, participated in maintaining customer-focused department, as collaborative team member.• Trained new sales floor and electronics team members on corporate procedures, customer service, and product demonstrations• Attained high-level customer service through product demonstration, merchandise activation and sales, and consultation on service contracts, plans, and value• Converted store employees to iPods and iPads for more efficient daily… Show more Provided customer assistance, stocked shelves, participated in maintaining customer-focused department, as collaborative team member.• Trained new sales floor and electronics team members on corporate procedures, customer service, and product demonstrations• Attained high-level customer service through product demonstration, merchandise activation and sales, and consultation on service contracts, plans, and value• Converted store employees to iPods and iPads for more efficient daily operations and customer engagement• Stocked shelves and maintained well organized area to uphold store brand image; displayed advertised merchandise and coordinated signage of sale priced products Show less

Promoted to this leadership role to maintain brand image in Entertainment Department. Led merchandising efforts and maintained inventory on shelves to drive sales• Served as sole Department Floor Team Member, ensured customer satisfaction through customer engagement and individual issue resolution• Set weekly and monthly planograms for new releases and transitions within Books, Movies, and CDs department• Initiated and implemented various creative merchandising ideas to increase… Show more Promoted to this leadership role to maintain brand image in Entertainment Department. Led merchandising efforts and maintained inventory on shelves to drive sales• Served as sole Department Floor Team Member, ensured customer satisfaction through customer engagement and individual issue resolution• Set weekly and monthly planograms for new releases and transitions within Books, Movies, and CDs department• Initiated and implemented various creative merchandising ideas to increase sales• Served as primary point of contact for in-store Executive Team, Brand Team Members, Team Members, and customers Show less