Key contributor in formulating strategic goals for our organization. Planning for innovation in a realistic and agile manner. Management of strategic IT initiatives both internally and externally. Working with contractors and vendors to develop and deploy solutions based on traditional co-source project management. Service design and process development. Corporate policy development and management for many aspects of IT security and usage. Solution architecture and new technologies evaluations. Working with Service Manager, Help Desk, Technicians to continuously improve all processes and work flows. Helping to drive the analysis and re-engineering of existing business processes.

• Responsible for managing accounts, consulting with clients and leading developers in software and hardware solutions.• Working closely with various IT, Telecommunication and Point of Sale businesses and vendors.• Leading teams when responding to emergencies, preparing backup solutions, security, projects and systems improvement.• Managing support and service desk teams.• Rolling out ITIL framed solutions to clients and supporting their IT teams in the implementation of various levels of ITIL.• Overseeing and assisting in building and maintaining a multitude of IT systems including servers, phone and VOIP, security, video, audio, intrusion detection etc.• Forensic computer investigations.• Pitching for new business by preparing and presenting proposals to potential clients.• Helping small businesses to develop ideas, target audiences, and determining business model viability.• Managing relationships between clients, customers, advertising agencies, IT consultants and not for profit organisations.• Managing developers, system administrators, marketing teams, programmers and installers.• Working with contractors to develop solutions, prepare costings, organise installations and audits of completed work.• Reporting, as Project Manager, to various businesses and organisations.• Handling all ICT related queries on behalf of clients.

• Responsible for finding solutions and providing direction and management for a variety of projects that tied into the system and networks.• Designing and implementing custom solutions ranging from servers and network appliances to user level solutions, policies and projects.• Reviewing and testing backup solutions and policies.• Developing disaster recovery plans.• Serving as the main hardware purchasing agent and main point of contact with vendors and support staff outside of the company for all major projects and roll outs.• Meeting with departments to help develop solutions as well as identify potential failures in the system and network capacity in relation to marketing, point of sale, web based services (email, web sites, e-commerce), security, LAN / WAN / VPN connectivity, communication and data integrity.• Developing project plans, tracking execution and managing changes and implementation.• Leading teams and projects in IT service delivery, SLAs, MITS, and installations.• Presenting to senior executives project plans and goals, layouts and cost analysis for future implementation.• Developing, reviewing and instituting documentation, security policies, user guides and corporate ICT usage guidelines.• Providing projected cost savings, time savings and end-user ease of use.• Assisting with forming strategies.

• Initially employed as Bench Technician and Network Administrator.• Promoted to manage the retail side of the store.• Managed the support staff, repairs, sales, purchasing of merchandise for the storefront as well as the Secretary and Technician, who both fulfilled a PA function to my role.