Curtis Challenger Email & Phone Number

United States

Los Angeles, California, United States

• SoFi Stadium is a 70,240-seat sports and entertainment indoor stadium in the Los Angeles suburb of Inglewood, California, United States. I am responsible for a team of varying sizes depending on the event and business.
• Oversaw all aspects of management for Key Events including: ~Jimmy Kimmel College Football Championship~BTS Four Day Residency~Michelle Obama Book Tour~NFL Honors & Super Bowl LVI~Billboard Women in Music Award~Rocket.

Greater Boston Area

• I was one of a handful of facilitators trained on the Submarine Way system of inclusion. This leadership model uniquely positions me to deliver leadership training and to facilitate and mediate conflict in teams with.
• Delivered over 50% of the online content to facilitate the organization’s virtual training system.
• Delivered a Submarine Way podcast called “Frankly Speaking” aimed at thought leaders around the US and delved into provocative topics, such as the state of race in the US and how we can Improve relationships.

Tustin, California, United States

The pioneers of the original Gastrobar concept, Bar Louie combines great drinks, exceptional food, and excellent service to deliver a comfortable, relaxing atmosphere for its communities of guests to enjoy when they please. At Bar Louie Gastrobar, I am responsible for the overall guest experience in the restaurant. I ensure that guests have a positive.

Anaheim, California, United States

• I was part of a new development this experience was to meet the needs of the top-tiered season ticket and premium seat holders. I was responsible for creating a team, SOP’s, Events, and Experiences to add value to this.
• Maintained 90%+ sales. Developed the concert and event model. Created the standard for Concierge, Security, and all FOH staff and protocol. This is the only ice-level access club with proximity to players on the West.
• Welcomed former and current team players, social media influencers, and Orange County’s elite clientele.

Irvine, California, United States

• FivePoint Amphitheatre is an amphitheatre at the Orange County Great Park in Irvine, California. It opened in 2017 as a replacement for the defunct Irvine Meadows Amphitheatre. Hired an additional 80 staff members for.
• Went from 40 returning staff and added 80 for a total of 120 employees to meet the needs of the concert season.
• Worked with artists from all genres and converted the venue for 5k to 12k guests and for a picnic style for live orchestral performances.

Anaheim, California, United States

• At the time, the executive team at Reynolds was looking for a strategic and grounded Operations Manager to steer its operations department to not only unprecedented heights but also an industry-savvy leader who could.
• Oversaw all operations for 200 plus ranked stores in the territory including P&L.
• Achieved quarterly bonus each quarter at 85% to 110% of goal, by communicating with Key Decision Makers.
• Grew territory by 8% from prospecting, and increased volume and retention by 30% during my time to see YOY increase in promotional and legacy items.

Greater Boston Area

• Decurion Corp is one of less than 20 DDO’s in the US. (Deliberate Developmental Organization) with a focus on a place where people flourish; their focus aligns with developing people to be their best. Creating leaders.
• Hired, trained and managed over 100 new associates in various roles. Managed a team of 3 Operations Managers, 1 F&B Manager and 1 Full Bar/Lounge Manager, 1 Head Chef and 2 Sous Chefs.
• Trained and elevated 15 new hires to Supervisor/Lead roles.
• Achieved financial targets during all months of operations

Greater Boston Area

• At Advantage, I oversaw the daily operations at one of the country's busiest airports for the Advantage/EZ Rent-A-Car brand. We also serviced international customers through the partnership with EuropCar. My leadership.
• Maintained the “top performer” status in the Mid-Atlantic/Northeast Region with significant growth in profit, fleet size, and Social Survey scores.
• Increased locations revenue by 3%YOY.
• Increased Social Survey and NPS Scores by 1 and 2 percentage points, respectively.
• Earned Company Award for improved Utilization for 3 Quarters.
• Focused and achieved two out of four quarterly bonuses for the management team in my first year (4 years since they had seen a bonus at this location.)

Greater Boston Area

• At Avis, I controlled the daily revenue growth and performance operations for automobiles in assigned territory. Worked directly with agency operators and dealers to increase profitability, expand overall performance.
• Managed a $15M combined territory of Owner/Operators and Dealers
• Supported a 2% increase in YOY Revenue and a 5% increase in NPS YOY
• Managed Territory footprint with proven P&L results and supported our sales managers by adding new small and medium business accounts within the territory.

Boston, MA

• managed the daily operations of the playhouse. Key assignments included hiring new staff, training, retaining staff, and making schedules. I created superior customer service to patrons through interpersonal.
• Increased customer feedback score to 15%.
• Regulated spending with a savings of 5% YOY with estimated earnings of $500,000.
• Managed and allocated a $2M Capex renovation project for the 175th anniversary.

Saugus, MA

This position allowed me to capitalize on my core competency of relationship development and management through building strong relationships with our B2B and our B2C customer base. I also leveraged this skill to building and maintaining strong sales teams by developing employee’s skills and productivity. The ability to effectively increase synergy among.

Greater Boston Area

I collaborated with retail store leaders to create visual market presence and representation of products to increase brand awareness by conducting in store promotions and demonstrations, which allows consumers to experience the product hands on. It was my primary responsibility to manage several of our key account holders and to secure brand placement.

New England - North

As Territory Manager my responsibility as the voice and face of the BlackBerry product was to ensure that it got into the hands of the consumer. This was done through a variety of efforts. From demonstrations days to employee promos and perks we did what we could to keep the brand relevant to consumers. I was responsible for training associates and.

Lowell, MA

As General Manager I hired and trained all Front of House staff, Including an Executive Chef, Sous-Chef and Line Cook. With their hiring, we collaborated on the menu, wine pairing and many other catering and special event menus. I also hired all Front Of House servers and bartenders for the lounge and partnered with many local companies to extend discounts.

Greenville, South Carolina Area

Managed agent accounts by delivering exceptional customer service, implementing policies and procedures, designed and delivered training materials for onboarding new agents. Developed business plans and strategies and set expectations for agents to follow. Managed agent productivity by utilizing trend analysis techniques and other feedback tools to access.

San Nicolas, Aruba

Yuwana Sports Bar and Restaurant was the islands first locally owned Themed Sports Bar and Restaurant. I managed a ground breaking and standard setting team of 20 of the islands most seasoned and experienced industry workers. I handled all of the Payroll, Accounts and vendor relations. Worked with local vendors to set up special promotions and worked with.

Greater Boston Area

Worked closely with the Theatre Manager to set standards for our Front Of House Team. I hired, trained scheduled & supervised all Assistant House Managers. I maintained records of their performance & attendance and was responsible for all of our Volunteer usher program. Managed the daily operations of the administrative office and partnered with BMG and.

Greater Boston Area

Sold 5 Carriers and Paging services to customers and business clients.Managed two stores for the company and 10 employees.Worked on Co-op marketing, promos and team contests as well as sales initiative with our vendor reps.Increased stores ranking from 75th to 30th in 12 months while increasing sales by 35% and achieving targets monthly.

Education record

Degree