Curtis Chaney Email & Phone Number

Columbia, Mo, Us

EXECUTIVE LEADERSHIP | P&L ACCOUNTABILITY | BUSINESS GROWTH STRATEGY | RETAIL OPERATIONS MANAGEMENT ★ Brought on board by the CEO to boost profitability and improve brand image while driving strategic initiatives and programs to increase revenues and margins★ Operate as an industry leading expert, providing strategic direction to staff managing retail operations for 75 convenience stores accounting for $300M in annual sales revenues★ Build and maintain a high-performing retail sales operation that meets or exceeds sales goals while maintaining excellent quality and relationships★ Conceptualize, plan, and implement store expansion strategy, store development and builds, permanent store management, and related retail operations, including resources management, merchandising, and training ★ Strictly adhere to corporate quality standards and company processes, procedures, and protocols★ Continuously identify and execute on opportunities to improve retail experience in store including process improvements, operational excellence, program management, marketing, and succession planning★ Entrusted by management to develop a multi-year (5-year) store remodeling and rebuilding plan with multi-million-dollar budget – serve as a decision-maker to close down non-performing units; built 8 new stores from ground upDELIVERED RESULTS:✔ Increased store gross margin dollars by 16% and fuel margin dollars by 12%✔ Credited for conceptualizing an open-store concept for new-to-industry and remodeled stores✔ Project-managed deployment of a new back office software system to gain information on making key decisions✔ Concept-to-execution leader of the loyalty program that has a 40% penetration rate for the total company✔ Increased locations by 10% via the private label Barbecue Food Service Program✔ Led a $3M EMV (hardware) upgrade program ahead of industry to gain a competitive edge✔ Administered a $2M replacement project for 60 fountain drink units.

Us

RETAIL OPERATIONS | PROCESS IMPROVEMENTS | PRICING STRATEGIES | POLICY DEVELOPMENT | CUSTOMER SATISFACTION★ Took charge to lead a full gamut of operations, marketing, construction and maintenance departments for 55 convenience stores with full $250M+ P&L accountability★ Participated as integral Board of Directors member and leader of strategic initiatives and programs, focusing on reducing staff turnover, people development, customer relationships, and business growth★ Contributed to the retail operations strategy with accountability for business performance, implementation, leadership, and change management★ Drove high performance through highly motivated team members. Made effective business decisions and set challenging and realistic team goals★ Delivered the brand customer service strategy for all team members to deliver brand experience standards and demonstrate brand essence in order to build customer loyalty and maximize sales opportunitiesDELIVERED RESULTS:✔ Grew average customer count by 7% on a per store basis, store margin by 52% on a per store basis, and store sales by 38% on a per store basis – increased inside sales by 25 percent over a 5-year period✔ Improved retention by 85% via strategic HRM and training programs✔ Changed fuel-pricing model to increase margins by 8 cents per gallon✔ Led charity efforts that raised $1,000,000 over 11 years for Coaches vs. Cancer

Enon, Oh, Us

★ Continually promoted to a variety of leadership roles during the tenure; served as a lead contract negotiator and manager with external vendors★ Effective liaison and efficient coordinator between corporate marketing program staff and local vendors ★ Surpassed organizational objectives in terms of customer service and operations across 14 convenience stores— ensured continued successes in terms of revenue generation and profitability★ Accomplished organizational objectives by driving strategic business planning and forecasting, executing business development initiatives, and empowering leaders while harnessing their profit-driving talents★ Championed leadership development and workforce planning priorities by assessing, selecting, retaining, and developing diverse, high-caliber talent that can strengthen the leadership bench for the futureDELIVERED RESULTS:✔ Persuasively and influentially negotiated service contracts for 60 locations✔ Orchestrated training programs and mentored new District Managers to conduct efficient and productive store operations

Mba, Business

Bba, Business