Curtis Chapman Email & Phone Number

Salt Lake City, Ut, Us

New York, Ny, Us

Manager for second-line oversight of operational processes including: cyber readiness, (security) incident management, enterprise incident response programs, cyber analytics and risk intelligence capabilities. Key SME for cloud infrastructure risk management (SaaS, PaaS, and IaaS), identity and access management, configuration management, and information security. Additional responsibilities include application security analytics, infrastructure security threat management (including virtualization and third-party delivery), data strategy driving technology risk oversight capabilities through enhanced KPI/KRI development and maturation of independent risk oversight function via development and implementation of a comprehensive technology/security risk intelligence reporting platform providing senior leadership with actionable insights for improved decision-making capabilities.

San Jose, Ca, Us

San Jose, Ca, Us

Led the execution and launch of the Controls Lifecycle Management pilot program at PayPal. This team quickly evolved from a pilot and became instrumental in enterprise wide risk-as-a-lifestyle adoption and implementation for all environments, brand experiences, and subsidiaries. Responsible for administration of the internal control library system (ServiceNow GRC) and as data steward for control metrics reported to senior leadership. Identified, designed, assessed operating effectiveness and drove remediation efforts for hundreds of key controls end-to-end for technology, security and data risk processes.• Key Talent award winner in 2021• Fundamental in expanding team scope to overlap with SOX/SOC/PCI-DSS

Worldwide, Oo

Specialized in assessment and compliance reporting for large technology platforms across the social media, finance, and blockchain industries. Primary duties included advisory based work across the three lines of defense model focusing on design and validation of technology risk management activities to demonstrate SOX, SOC, and PCI compliance. Led multiple teams to facilitate operational testing engagements specific to varying regulatory compliance deliverables.• Led some of the first SOC 2 assessments for blockchain asset platforms and early contributor to development of Deloitte Blockchain Group• Top 3% of performers & Deloitte Capstone Project participant

Murray , Ut, Us

Independently performed detailed testing and executive level reporting for various risk based areas within the enterprise environment in accordance with IIA standards. Drafted and performed internal audit project plans based on annual risk assessment activity. Led Information Technology General Controls (ITGC) testing to validate SOX and HIPAA compliance across data handling systems and IT infrastructure. Administrated the Wolters Kluwer TeamMate audit system for the Internal Audit department and facilitated the upgrade from on premise to cloud hosting.• Developed automated mechanisms for UNIX configuration testing• Data analysis of corporate phone plan led to $150k+ annual savings• Achieved ISACA Certified Information Systems Auditor (CISA) certification

Salt Lake City, Utah, Us

Manager and lead computer technician in service department, supervising the daily activities of up to four service associates. Services computer systems and products supported by the University Campus Store. Ongoing training and development of technical knowledge for employees that is current and regularly updated. Analyze monthly financial statements and make adjustments in department stock levels and training to meet net profit objectives. Responsible for meeting performance objectives and achieving Apple monthly bonus by surpassing service metric scores. Provides technical assistance to the Computer Solutions Department staff and to the general University community.

Us

Oversee all repairs/upgrades coming into the department as well as managing employee productivity through low turn-time repair rate and low rate of redo of services. In charge of new employee training and on-going training of current Geek Squad Agents. Key responsibilities include computer repair with an emphasis on hardware and software functionality, troubleshooting over the phone, and at the counter to determine if a computer needs to be held onto for more work.Responsible for repair volume of 350-550 units a month. Individually average less than a 24 hour turn time in complete repair.

Us

Leads team to drive financial and operational outcomes of Precinct. Recruit, train, develop and coach Agents and other store personnel. Optimize Client Satisfaction and Loyalty. Manage the repair, installation, and service of computer and consumer electronic products. Communicate strategies and goals to team co-developed with senior management. Key responsibilities revolve around peer development and establishing best business practices.