Curtis Cooper Email & Phone Number

Saint Clair Shores, Mi, Us

Dearborn Heights, Mi, Us

Detroit, Michigan, Us

Areas of Responsibility • Development and implementation of technology goals and strategy for the organization• Support of 130 users over four locations and remote• Oversight of co-management relationship with managed service provider• Supervision of 2 IT staff• Creation of, and adherence to, the organization’s $650k IT budget• Inventory, acquisition, and disposal of IT assets• Management of the telecommunications infrastructure• Maintenance of network infrastructure, including servers, switches, printing, door access and camerasAccomplishmentso Improved local network and Microsoft 365 environment security by eliminating shared accounts, requiring multifactor authentication, and introducing password self-serviceo Strengthened staff skills, and network security, by bringing back security awareness training and phishing simulationo Right sized and updated server environment, reducing spend and reliance upon onsite resources, while bringing the environment up to Server 2019o Rearranged systems and resources to support business continuity, taking advantage of colocation and ensuring that availability of resources would not be tied to an individual location o Led inventory of equipment, contracts and services, allowing for accurate budgeting and informed purchasing o Improved internal customer service by placing the organization on its own help desk ticketing system, making it easier for staff to track support requestso Led inventory of outdated phone system and the selection and implementation of a hosted phone service, further strengthening business continuity position and enhancing work-from-home flexibility

Bingham Farms, Michigan, Us

Areas of Responsibility• Resource access and 24/7 support for 380 users at 4 physical locations and remote • Supervision of the 2 IT staff• Acquisition, maintenance, and disposal of all electronic equipment • Management of the Microsoft 365 environment• Centralized management of device updates, device configuration and endpoint protection• Backup of onsite and Microsoft 365 environments • Management of printing devices• Management of wireless communication devices• Management of the organization’s hosted telephone system and related infrastructure• Staff electronic security training and phishing simulation • Creation and adherence to the organization’s $600,000 IT, telecommunications and imaging budget• Creation of policies and procedures • Development and reporting of key performance indicators for the department• Service as the organization’s HIPAA security officer and participation in the senior leadership teamAccomplishmentso Moved organization to a hosted VOIP phone system in the middle of the pandemic, making it possible to provide crisis telephone services from anywhere and allowing all parts of the organization flexibility in physical placement of staffo Implemented Microsoft Teams and standardized camera and microphone-ready hardware before the pandemic, enabling leadership to collaborate and mobilize resources from the beginning of closureso Introduced user network security training and phishing simulation, resulting in a workforce willing to question irregularities o Moved management of backup/disaster recovery management in-house, resulting in cost savings o Transitioned organization to Office 365, decreasing dependence on onsite infrastructure o Introduced the use of multifactor authentication in the Office 365 environmento Reduced imaging costs through the introduction of print managemento Enabled remote work environment for new MICAL program, allowing the organization to hire and orient its first truly remote employees

Bingham Farms, Michigan, Us

Areas of Responsibility • Purchase of end-user hardware and software• Maintenance of all hardware and software• Management of the organization’s cellular service and devices• Management of the organization’s hosted telephone system and related infrastructure• Shared responsibility for 24/7 user supportAccomplishmentso Assumed responsibility for managing cellular equipment and accounts, reducing costs and improving hardware selectiono Shifted network connectivity from T1 circuits to high-speed Internet, improving connectivity while reducing costso Introduced the IT and Facilities Helpline, improving staff access to supporto Drove adoption of the organization’s local SharePoint installation, moving departments from shared network driveso Introduced central management of antivirus on network devices, creating a more secure network environment

Bingham Farms, Michigan, Us

Areas of Responsibility • Provide 24-hour support for hardware & software issues• Purchase of all hardware, software & licensing related to Information Technology• Maintain updates of hardware & software for servers, workstations and department-specific software• Maintain inventory of all organization hardware and software• Act as the organization’s liaison with technical, telephone, voice/data and copy machine vendors• Represent department in operations and planning meetings• Supervise Desktop Support SpecialistAccomplishmentso Established the organization’s IT department, working with the technology committee of the board to implement the newly created technology plan, bringing management of IT and user support in house, cutting costs and reliance on vendorso Led RFP process, acquisition and transition from multiple analog phone systems to one hybrid VOIP system, allowing for internal control of the phone system and elimination of moves, adds, changes costso Worked with new infrastructure vendor to create a Windows network environment o Introduced help desk software and self-service password/account maintenanceo Connected primary locations via T1 circuits, creating a wide area network with Internet access and a Windows Server environment, allowing for email and file sharing for all staffo Standardized hardware and software for crisis programs, resulting in a stable and consistent user experience in those programs o Assumed responsibility for telecommunications and imaging devices and services, laying the groundwork for their integration as connected network resources o Introduced 24/7 user support, ensuring that as the use of technology was expanded that staff had a steady source of help to rely upon

Bingham Farms, Michigan, Us

Areas of Responsibility • Administrative, clerical and software support for all programs within the Crisis Screening Unit building • Collection and regular reporting of crisis stabilization encounter and utilization review data• Basic network administration • Serve as a liaison with technical vendors Accomplishmentso Developed process for data collection, entry and reporting for crisis stabilization and utilization review, allowing for accurate reporting of encounter information to funders before an electronic health record was createdo Created scannable forms for crisis telephone line staff to easily document encounter information, allowing for easier monthly reporting of statisticso Reduced the amount of money spent by the organization on software and hardware maintenance by observing and learning from vendorso Created value for the organization by assuming responsibility for purchasing computing devices and peripherals of better quality and features at lower costs from manufacturers rather than through support and software vendors