Curtis C. Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Continued localization of the over 600 articles of the Mailchimp Help Center into Spanish, French, Portuguese-Brazil, German, and Italian. Transitioned to new translation workflow that utilized machine translation.
• Planned and initiated the localization of Mailchimp tutorial videos and webinars, including localization of on-screen text, user interface, subtitles, and voiceover. Onboarded CaptionHub to assist with automated audio.
• Handled translation requests from various Mailchimp departments. Collaborated with Life Cycle Marketing team to establish automated solution for sending source content and receiving translated content in Eloqua.

Atlanta, Georgia, United States

• Planned and initiated localization of the over 600 articles of the Mailchimp Help Center into Spanish, French, Portuguese-Brazil, German, and Italian. Collaborated with technical writers to ensure translatability.
• Continued localization maintenance as writers published new and updated articles.
• Handled translation requests from various Mailchimp departments.
• Worked with several stakeholders at Mailchimp and across vendors to undergo transition of vendors and implementation of new processes in 2020.

Atlanta, GA

• Monitored Mailchimp user accounts for compliance with CAN-SPAM laws, CASL laws, and Mailchimp platform terms of use.
• Interacted with more than 50 users daily via email to assist them in re-activating accounts that posed actual or potential compliance issues.
• Served as a resource to compliance department peers when assisting users in Spanish.

Greater Atlanta Area

• Assisted more than 50 Mailchimp users daily via chat and email, answered questions, troubleshot issues, and escalated issues in partnership with technical support leadership.
• Served as a resource to technical support department peers when assisting users in Spanish.

Greater Atlanta Area

• Translated into Spanish AirWatch marketing materials, user interface of products and services, (mobile applications and web-based console), website and more.
• Served as Team Lead, supervising a team of 3 Spanish translators and 3 Portuguese-Brazil translators.
• Maintained an inventory of mobile devices used by translators to perform QA processes, ensuring translation accuracy and resolving globalization issues such as layout and date & time format.
• Served as acting Project Manager for Marketing Documents & Product Documentation for the AirWatch Localization Team, which consisted of approximately 40 translators of 18 different languages.

Greater Atlanta Area

LivingSocial Entertainment is the division of LivingSocial that's responsible for creating and producing "fun experiences for fun people." What's a fun experience, you ask? Well, sometimes we'll put on event showcasing sumo wrestling while dining on sushi. Other times we'll take over a park in Atlanta and serve tastings of hundreds of types of beer and.

Buford, GA

• Responsible for greeting customers, partnering customers with product specialists, assisting customers with computer and mobile device issues, checking in customers for Genius Bar technical support appointments, and.
• Developed skills necessary to multi-task to maintain flow of traffic both on the sales floor and at the Genius Bar.
• Served as a resource to peers when assisting customers in Spanish.

B.A., Spanish, Linguistics

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies