Creating cutting edge and immersive learning products that train and up-skill cloud technologists.

Focusing on incubating and productizing immersive technologies in order to enhance learning experiences.

Responsible for managing digital billing and payment web service products for American Express.Product owner for digital billing financial services providers in the US, Canada, and Australia.Deployed digital solution to Canadian Market that provided digital statement capabilities.Deployed digital solution to Australia Market that that provided digital statement capabilities.Upgraded U.S. digital billing solution for customers by designing robust tracking, alerting and file handshake requirements to ensure timely file delivery and transaction accountability.Responsible for updating security protocols utilized on all secure file transfers for digital services.Analyze client business processes, and strategies to document and validate required functionality and rationalize with appropriate technology solution.Proactively communicate and collaborate with external and internal customers to analyze business needs and functional requirements.Effectively interact with internal teams to design and develop solutions to complex technical issues.Optimize system processes and data flows to aid in identifying process risk areas and self-testing opportunities.Demonstrated ability to independently perform research to devise and/or suggest strategy or find solutions to architectural issues or discover new servicing capabilities.Perform technical and functional presentations to internal and external customers.Develop new business opportunities with external vendors in order to expand 3rd party digital delivery channels.Develop internal and external marketing campaigns to raise awareness of digital channel options.Conduct formal scorecard discussions and business reviews with partners; ensure accuracy of invoices and adherence to all contract terms. Drive performance improvement and cost reductions, identifying re-engineering projects.Perform partner audits and assessments routinely to ensure adherence to internal and external compliance requirements.

Responsible for infrastructure support for the American Express enterprise payment platform. Designed and implemented solution upgrades to enhance or provide additional capabilities to existing payment platforms.Project Manager for payment system uplift for United States. Managed core aspects of implementation and solution delivery.Developed business and technical requirements for all infrastructure upgrades.Develop and manage relationships across multiple tiers and disciplines with strategic customers.Work with customer and delivery teams to drive resolution of issues arising from changes to scope, requirements, or design.Perform technical and functional presentations to prospective customersEstablish & maintain knowledge transfer, training, and adaptation of functionality in customer implementations.Collaborate with business and technical partners to identify and scope the opportunities, outline potential value, identify risks, benefits and constraints..Contribute to the overall strategy and manage complex issues within functional area of expertise or assigned scope.Provided analysis and research support to various business units within the AMEX payment network. Responsible for monitoring and maintenance of all software and hardware components of payment application infrastructure comprised of Websphere application servers, DB2 databases, Windows Virtual Machines and numerous vendor applications.Served as a liaison between business units and technical teams during service disruptions and outages.Review vendor contracts, maintenance agreements, and software licenses, in order to obtain saves or reduce costs.Ensure all payment applications and components are fully compliant with internal SOX standards and U.S. banking regulations.Analyze machine/application metrics in order to identify system degradation and negative trending.Designated electronic payment processing Subject Matter Expert for American Express Global Servicing Network.

Responsible for server administration and deployment of over 900 servers in the U.S. and numerous locations across the globe.Provide Active Directory administration for multiple domains in a mixed mode environment. This includes designing group policies, organizational units, implementing security policies and administering groups and user accounts.Project Manager for Active Directory migration of over 400 users, responsible for designing organizational units, group policies, and user schemas. Responsible for building and deploying Windows application servers, Web Sphere Servers, Citrix Servers, and Virtual Machines.Responsible for root cause analysis and problem resolution on high severity outages for servers across the globe. Diagnosed and resolved problems through remote administration tools, and coordination with local teams.Responsible for maintaining file and print resources on all file servers, SAN’s and server clusters throughout the organization.

Responsible for troubleshooting hardware/software problems, user account management, and hardware/software installation. Member of a team that supported over 5000 users in Windows domain environment.Implemented multicast ghost imaging in order to improve workstation deployment speed.Effectively used batch scripting to automate installation of software via existing networks.