Curtis E. Gardner, Capm®, Psm I, Tkp Email & Phone Number

United States

Marketing organization's lead project manager, dedicated to keeping teams aligned with ambitious timelines, facilitating clear communication, and proactively identifying and mitigating potential risks.➥ Leads cross-functional collaboration by reviewing, resourcing, scheduling and managing multiple projects across marketing, creative, and delivery teams, ensuring seamless communication and timely delivery. ➥ Serves as the lead contact for project communications, hosts core project meetings, and provides timely updates to project stakeholders and organization leadership.➥ Identifies inefficiencies, pilots and implements best practices, and improves workflow processes, using digital project management and workflow tools (Lytho and Smartsheet).➥ Provides support and training for new client managers and marketing staff on project management systems and workflows.➥ Leading the planning, information architecture design, and provisioning of new modern SharePoint sites to support Marketing organization-wide collaboration and knowledge repository.

Austin, Texas, United States

Selected into a coveted volunteer role to provide project management vision, strategy, best practices, tools, and recommendation to enhance project efficiency in support of diverse non-profit organizations.HIGHLIGHTS:➥ Coordinated multiple project initiatives to launch non-profit school summer program, develop and deploy a dormant education program website, and create 12 class registration forms.➥ Currently managing multiple project initiatives for remote education group: developing organizational best practices, workflows, SOPs, templates, content calendars, and app and tool provisioning.➥ Currently managing project initiative to develop organization promotional video by defining scope, establishing timeline and milestones, facilitating team meetings, and reporting progress to key stakeholders.

Austin, Texas Metropolitan Area

Developed, measured, and continually improved multi-channel marketing and content development strategy to drive awareness, demand generation, segmentation, and growth. Designed flyers, brochures, and infographics. Managed and optimized company website. Administered third party marketing applications (CoStar, CREXi, Real Capital Markets).HIGHLIGHTS:➥ Planned and executed marketing campaigns for properties valued at $2M-$55M by developing cohesive messaging across multiple marketing channels (email, website, social, and digital & print media).➥ Increased distribution list by 45% and click rate by 4%, dropped bounce rate to 3%, and engaged/retained subscribers.➥ Drove digital transformation by leading the planning, coordination, and migration from legacy CRM to Salesforce.➥ Boosted customer loyalty and conversion rates by evaluating marketing campaign performance; implement data-driven ideas to enhance content development and marketing campaigns.

Austin, Texas Metropolitan Area

Founded a consultancy to plan, coordinate, and manage marketing projects, design solutions, and brand identities delivering multiple projects on time and within budget. Forged strong relationships with clients and implemented best practices, operational workflows, marketing concepts, and technologies to drive change and growth.HIGHLIGHTS:➥ Boosted clients’ web traffic and lead generation 75% by creating a new brand identity and interactive website.➥ Increased new business, consulting opportunities, and speaking engagements by creating branding materials and website for urban development planning group.➥ Worked cross-functionally to design a 120-page booklet to outline the City of San Marcos’ 20-year Strategic Plan.

Austin, Texas Metropolitan Area

Managed and motivated a team of business operations project managers to plan, coordinate, and deliver up to 20 projects simultaneously. Leveraged data analysis, project management best practices, and tools to optimize project and vendor performance.HIGHLIGHTS:➥ Improved workflow, budgets, and resources by leading cross-functional workforce management project initiatives.➥ Achieved significant cost savings by creating an internal tracking system to ensure assessment accuracy.➥ Managed and executed $2M+ business continuity project initiatives supporting 30K+ employees to maximize business performance during natural disasters, network outages, and more.

Austin, Texas Area

Produced and analyzed business operations data to make decisions to drive workforce optimization. Provided workforce analysis for national and international staffing headcount.HIGHLIGHTS:➥ Delivered innovative solutions to reduce staffing deficiencies.➥ Collaborated with vendor companies and provided service level improvement plans. Delivered custom, specialized reporting to AT&T and vendor leadership to inform future decision making.

Austin, Texas Metropolitan Area

Identified and responded to staffing deficiencies.HIGHLIGHTS:➥ Created dashboards to identify alarms.➥ Managed workforce management systems such as Aspect eWorkforce, and IEX. Administered Avaya and GeoTel call routing systems.