Curtis Fray Email & Phone Number

London, United Kingdom

(Formerly Alpha Plus Group, acquired by Inspired Education Group in June 2023 - https://www.inspirededu.com/alpha-plus-group)Lead a team of IT professionals, providing guidance, coaching, and professional development opportunities.Responsible for the infrastructure operations of fifteen schools, comprising of 1000 staff and 4000 students, ensuring optimal performance and reliability of IT systems and infrastructure.Act as the third line of technical escalation for complex IT issues, providing expertise and guidance to resolve critical incidents and problems.Develop and implement robust cybersecurity measures to protect sensitive data and systems, ensuring compliance with relevant regulations and standards.Collaborate with external vendors and service providers for effective procurement and management of IT infrastructure components.Successfully led IT projects related to infrastructure upgrades, system deployments, and technology refresh cycles.Develop and maintain disaster recovery and business continuity plans for the IT infrastructure.Manage the IT budget, ensuring cost-effective solutions and resource allocation aligned with organizational goals.Foster a collaborative and high-performing culture within the IT team through mentoring and professional development initiatives.Extensive knowledge of and hands-on experience of Microsoft cloud and on-prem technologies. Working here has allowed me to leverage my expertise in IT operations management, infrastructure maintenance, and team leadership to support the educational mission of the organisation. By ensuring reliable and secure technology infrastructure across multiple sites, I have contributed to creating a conducive learning environment for students and staff.

London, United Kingdom

Responsible for management, installation, maintenance, availability and integrity of the GDST ICT infrastructure (i.e. the WAN, LAN, Wireless, VoIP, Video Conferencing, Data Centre and services running from the Data Centre).Responsible for annual Operations & Infrastructure budget.Lead technical advisor for the GDST infrastructure.Line management of 2nd/3rd line technical staff.Implementation of organisation wide ICT solutions.Working with 3rd parties to ensure a consistent delivery of ICT services.Ensure 2nd/3rd line Service Desk tickets are dealt with in a timely manner.Regular engagement with different departments as part of project collaboration work. Liaise with senior leadership at our head office and our schools to ensure requirements and expectations are met.

London, United Kingdom

Oversee ICT development programme and all ICT projects.Ensure they are delivered to time, budget and quality.Technical responsibility for new IT services in schools and Trust Office.

London, United Kingdom

Working with Senior IT Architect to ensure the ICT solutions are fit for purpose.Planning and delivery of technical solutions to the schools.Act as primary contact for Cable & Wireless technical issues.Enterprise Network Manager responsibilities for cluster of schools.

London, United Kingdom

Technical support and guidance responsibilities for cluster of GDST schools.Working alongside schools and the Estates department to plan renovation and new build ICT requirements.Acting as liaison between schools and the Trust Office. Monitoring servers. Monitoring WAN links. Planning and implementing technical developments.

Aylesbury

2nd/3rd line technical support.Planning and designing 2003 Active Directory and Exchange infrastructures.Quoting, ordering and installing servers.Installing and configuring operating systems.Network administration. Documentation of server/network configurations.Diagnosing and correcting faults.

Aylesbury

1st line technical support.Diagnosing and resolving issues on desktops and printers.Organising my own schedule to balance time on the phone and time with customers.

Bicester

Assembling computers.Computer upgrades.Installing, configuring and supporting Windows 3.1, 95, 98, ME, NT and 2000.Installing peripherals.Supporting Microsoft Office applications.Preparing and writing course outlines and materials.Diagnosing and correcting faults.Managing budget and cash flow forecasts.

Master Of Business Administration (M.B.A.), Mba (Technology Management)

Bachelor'S Degree, Bsc (Honours) Information Technology & Computing, 2:1

Bachelor'S Degree, Ba (Honours) English Combined Studies, 2:2

Gcses And A Levels