Curtis Gamble Email & Phone Number

Lake City, Fl, Us

Tampa, Florida

Plant City, Fl

Washington, Dc

Serving as a Senior Tactical Director. Responsible for tactical command and control of Army Air Defense weapons and sensor systems as part of the National Capitol Region Integrated Air Defense (NCR-IADS) mission in support of Operation Noble Eagle. In addition, assist the Joint staff in conducting current and combined operations within the NCR as well as specified Homeland Defense (HLD) training of Army units.

Washington, Dc

Served as a Senior Tactical Director. Responsible for tactical command and control of Army Air Defense weapons and sensor systems as part of the National Capitol Region Integrated Air Defense (NCR-IADS) mission in support of Operation Noble Eagle. In addition, assisted the Joint staff in conducting current and combined operations within the NCR as well as specified Homeland Defense (HLD) training of Army units.

-Responsible for the day-to-day operations, training, and quality of 2 Operations Managers, 17 Supervisors, and 350+ hourly employees supporting customers of the Nation's #1 cell phone service provider.-Collaborated with the General Manager in the development and management of a multi-million dollar monthly P&L.-Cultivated client relationships through multiple daily interactions, monthly face-to-face meetings and quarterly business reviews at client locations.-Worked closely with… Show more -Responsible for the day-to-day operations, training, and quality of 2 Operations Managers, 17 Supervisors, and 350+ hourly employees supporting customers of the Nation's #1 cell phone service provider.-Collaborated with the General Manager in the development and management of a multi-million dollar monthly P&L.-Cultivated client relationships through multiple daily interactions, monthly face-to-face meetings and quarterly business reviews at client locations.-Worked closely with project team to move the entire site to new facilities 10 miles from original site with no interruption in service to client.-Established staffing efficiencies resulting in a $23K monthly reduction in payroll while maintaining service levels and quality requirements.-Developed credit evaluation and approval process resulting in a $60K reduction in monthly penalties.-Established quality initiatives resulting in top quartile Customer Satisfaction metrics.-Acted as interim General Manager for 2 months while a search for a permanent GM was conducted. Show less

-Responsible for the account startup and operations, providing laptop technical support for customers of Dell, Inc.-Key interface between the Dell, Inc. management team and Clientlogic.-Managed a staff of 400 front line representatives and a management team of 40; enhanced performance through motivational training and mentoring.-Developed and implemented continuous process improvement approaches that included Six-Sigma data analysis methodologies, integrated technology solutions… Show more -Responsible for the account startup and operations, providing laptop technical support for customers of Dell, Inc.-Key interface between the Dell, Inc. management team and Clientlogic.-Managed a staff of 400 front line representatives and a management team of 40; enhanced performance through motivational training and mentoring.-Developed and implemented continuous process improvement approaches that included Six-Sigma data analysis methodologies, integrated technology solutions, automated internal systems and played a key role in business development strategies.-Analyzed attrition statistics and proactively partnered with local management to develop and implement action plans to improve employee satisfaction and reduce turnover.-Led benchmarking initiatives that achieved productivity improvements and significantly increased customer relations and communications.-Coordinated the preparation of the short and long term planning models (hiring, call volumes, and budgets).-Implemented vitality training and coaching programs that resulted in top quartile metrics including Customer Satisfaction and Issue Resolution. -Developed and implemented a parts dispatch process that reduced repeat parts dispatches by 80%. Show less

Bachelor Of Science, Zoology

Project Management