Curtis Godfrey Email & Phone Number

Vancouver, British Columbia, Canada

Played a pivotal leadership role in overseeing one of the highest sales category in the Canadian market—Leather Goods—at Dior Hotel Vancouver, consistently driving revenue growth and customer loyalty.Coached and mentored a high-performing team of sales associates, cultivating a culture of continuous development, personalized service, and operational excellence.Delivered tailored training programs focused on luxury product knowledge, brand values, and exceptional service standards, empowering the team to exceed sales targets while maintaining high customer satisfaction levels.Fostered an inclusive and supportive work environment by leading with a servant leadership approach, promoting respect, collaboration, and professionalism across all levels of the team.Developed a strong client base through personalized service, ensuring each customer’s experience aligned with Dior’s renowned luxury standards, fostering long-term relationships and repeat business.

Vancouver, British Columbia, Canada

Pioneered the creation of RH’s inaugural “Gallery Experience” weekly meetings, a dedicated initiative designed to inspire and empower Design Consultants, enhancing team collaboration and driving productivity through targeted training and development sessions.Selected as a key leader for the Pacific Northwest field, responsible for facilitating Day 1 Orientation and introducing new hires to the RH brand ethos. Additionally, led the development and facilitation of several specialized RH onboarding programs, ensuring seamless integration and alignment with RH’s core values.Spearheaded the optimization of internal communication processes across departments by leveraging G-Suite tools, streamlining workflows, and improving cross-functional collaboration, ensuring the effective exchange of critical information and operational transparency.Advocated passionately for internal growth and development, launching initiatives aimed at fostering creativity and inspiration among the team. This included the introduction of a feedback-driven program designed to address challenges, celebrate successes, and maintain high visual and curation standards through interactive forums.Honored with the prestigious RH Award, nominated by peers for delivering exceptional support to the operation, recognizing my unwavering commitment to operational excellence, leadership, and team empowerment.

Toronto, Ontario, Canada

Gallery Experience Leader: Led a high-performing team of Designers and Design Consultants in a multimillion-dollar operation, ensuring exceptional service and productivity in Canada’s First RH Next Generation Design Gallery.Onboarding & Orientation Leader: Developed and implemented RH’s onboarding program, introducing new hires to RH's Vision, Values, and Beliefs, fostering seamless integration into the company culture from day one.Key Contributor to RH Gallery Launch: Played a vital role in launching Canada’s first RH Next Generation Design Gallery, contributing to hiring, training, and shaping key roles that supported the gallery’s success.Gallery Host Development: Spearheaded the creation of Canada's first dedicated Gallery Host role in collaboration with RH Hospitality, enhancing the guest experience and reinforcing RH's luxury service standards.Service Excellence Advocate: Led the enhancement of RH’s “At Your Service” program, ensuring that every Gallery client received personalized, high-touch service that exceeded expectations.Values Integration Champion: Led RH’s inaugural “Integrated Values Meetings”, fostering cross-functional collaboration between Gallery and Hospitality teams, and aligning both teams with RH’s core values.Leadership Development: Chosen by the VP and Senior Gallery Field Leader to mentor and coach Gallery leaders, optimizing the delivery of daily “Values Meetings” to reinforce RH's culture and objectives.VIP Client Care: Appointed as the dedicated contact for VIP, celebrity, and high-profile clients, delivering exceptional, personalized service reflective of RH's luxury standards.Award-Winning Leadership: Honored with three RH Awards, nominated by peers, for outstanding leadership, excellence in performance, and a commitment to fostering a positive, high-performance work culture.

Toronto, Ontario, Canada

Upon returning to WestJet, I embraced a role that aligned with both my passion for travel and my commitment to delivering exceptional service. As a Lead Flight Attendant, I had the privilege of leveraging my natural leadership abilities to enhance both team dynamics and the guest experience, ensuring that every flight reflected the highest standards of hospitality.In this capacity, I consistently exceeded expectations, earning recognition for my performance through exceptional training evaluations, line check assessments, and numerous "Kudos" accolades from both colleagues and passengers. My dedication to innovation and continuous improvement within WestJet's operational framework drove my success and reinforced my commitment to the company's culture of excellence.By fostering a positive and collaborative environment on board, I contributed to creating memorable and seamless experiences for guests, while also supporting and mentoring my colleagues to ensure peak performance across the team. My passion for delivering world-class service was the driving force behind my achievements and a key factor in furthering WestJet's reputation for excellence.

Toronto, Ontario, Canada

As a key member of the leadership team at the Toronto Yonge Street RH Gallery, I played an integral role in fostering a culture of excellence, elevating both staff morale and the client experience. Through my commitment to RH’s core values, I led by example, inspiring my team to deliver exceptional service and align with the company’s vision of quality and luxury.I consistently empowered my colleagues by providing guidance and support, helping them elevate their performance to meet the highest standards. I facilitated regular Core Values meetings, ensuring that every team member was aligned with RH's mission and values, while also promoting a collaborative and supportive work environment. In managing the gallery's day-to-day operations, I optimized scheduling, tracked productivity, and used insights from our internal concierge system to drive improvements across the business.In addition to my operational responsibilities, I played a pivotal role in engaging with high-profile clients, ensuring that their needs were met with the highest level of personalized service. My ability to cultivate strong relationships with both clients and industry representatives helped reinforce RH’s reputation as a leader in luxury retail.Throughout my tenure, I gained invaluable experience in leadership, client service, and operational efficiency, contributing to the gallery’s continued success and RH’s standing as a premier brand in the industry.

Toronto, Ontario, Canada

My time with Air Transat provided an invaluable opportunity to merge my passion for travel with my love for learning and cultural exploration. As a flight attendant, I consistently upheld the highest standards of professionalism while delivering exceptional service to passengers from diverse backgrounds.I was honored to be recognized as one of the top performers in my training cohort and earned certification to operate on Airbus aircraft, solidifying my expertise in inflight safety and service. Throughout my tenure, I received multiple accolades, including five glowing evaluations from flight directors, who praised my positive attitude, work ethic, and the genuine warmth I brought to every interaction with guests.This experience not only enhanced my interpersonal and customer service skills but also deepened my self-awareness and shaped the direction I wanted to take in my career. I thrive in dynamic environments and continually strive to create memorable, seamless experiences for travelers, while also embracing the opportunity to grow professionally and personally.

Vancouver, British Columbia, Canada

As a proud WestJet owner, I consistently prioritized guest comfort and safety, delivering exceptional inflight service on every flight. In my role as a flight attendant, I was regularly selected to serve as Lead Flight Attendant, a position I found both challenging and deeply rewarding. Taking on this leadership responsibility, I demonstrated a strong commitment to professionalism, effective team coordination, and personalized guest care, ensuring a smooth and memorable travel experience.I excelled in adhering to WestJet’s high standards of service while maintaining a welcoming and approachable demeanor. My dedication to delivering excellence was reflected in the positive feedback I received from both passengers and colleagues, contributing to guest loyalty and repeat business. I take pride in knowing that my efforts played a part in fostering WestJet’s growth and reputation for exceptional customer service.

Toronto, Ontario, Canada

Starting my professional career with Air Canada was a transformative experience that shaped my commitment to excellence and service. I had the privilege of working in a role where passion for hospitality, safety, and customer experience converged. As one of the top students in my inflight service and safety training, I was able to quickly apply my learnings in real-time, exceeding expectations from both passengers and my fellow cabin crew members.Throughout my time with Air Canada, I was entrusted with the responsibility of working in First Class, where attention to detail, personalized service, and high-level professionalism were paramount. In this exclusive cabin, I had the opportunity to provide world-class service to high-profile and discerning passengers, ensuring their comfort, safety, and overall satisfaction.I consistently received high praise for my performance, not only from passengers but also from my colleagues. My ability to remain calm under pressure, offer friendly and efficient service, and contribute to a harmonious team dynamic were frequently highlighted in feedback from both passengers and supervisors.This role marked the beginning of my professional career and set the foundation for my commitment to creating exceptional, memorable experiences for all I serve. The skills I developed in customer service, teamwork, and problem-solving continue to guide my career today.