Gunderson Dettmer is a leading law firm that specializes in startups, venture capital, and emerging technologies. As a Senior Technical Support Specialist, I provide IT services for the Los Angeles offices, ensuring the smooth operation of hardware and software platforms, such as Lenovo, Dell, iManage, Zoom, Teams, Microsoft 365, and Cisco VPN. I have over six years of experience in IT support, and I have a strong track record of resolving help desk tickets within the ServiceNow system, achieving customer satisfaction and system reliability.I am also a data science enthusiast and a recent graduate of the University of Pennsylvania, where I earned my Bachelor of Applied Arts & Sciences degree (Summa Cum Laude) in Data Analytics and Social Sciences. This degree has enhanced my skills and knowledge in data analysis, data visualization, and data-driven decision-making. I am passionate about applying data science to solve real-world problems and improve organizational outcomes. I am looking for opportunities to leverage my IT and data science skills and experience to contribute to your firm's success.
Listed skills include Operating Systems, Servers, Help Desk Support, Testing, and 10 others.