Jason Curtis Email & Phone Number

Cranberry Township, Pennsylvania, United States

Canonsburg, Pennsylvania, United States

Cranberry Twp, Pa

In my most recent role at Omnicell! I have improved strategic and operational business process through continuous KPI evaluation. I have delivered effective technical support to international regions and distribution partners while formulating geo-specific support process to accomplish desired goals. I directed overall aspects of various technical support centers which delivered global technical support for high-profile patient care systems and medication management solutions. I have provided strong leadership and communication skills, inspiration, and vision, with the ability to accomplish short-term and long-term strategic objectives. I have executed process and FDA-regulated devices in compliance with FDA standards to ensure true implementation of health and safety measures.Accomplishments I'm proud of:• Reduced 20% expenses in project development activities for continuous business improvement in cost effective manner.• Minimized cost by 25% through successful execution of workforce management solution which optimized productivity and operational efficiency of employees.• Achieved significant enhancement in customer satisfaction from 8.5 to 9.15 via legacy system deployment, resource optimization, and best practices implementation.• Established technical support organization to provide 24/7 technical support for our international partners and customers to maintain high standards and organizational reputation.• Implemented best policies and procedure implementation by integrating three support centers and achieved established organizational objectives.

Cranberry, Pennsylvania, United States

Cranberry, Pennsylvania, United States

Responsible for leading a Technical Support team, providing technical support for high profile patient care solutions. Developed short and long-term strategic goals to deliver a world-class customer support experience. Key Achievements:• Secured $1.5M through project development from inception to high quality completion within field services.• Designed strategies that address customer needs and issues as well as significant improvement in product output to attain ROI goals.

Cranberry, Pennsylvania, United States

Provide overall leadership for our Customer Care Account Management team. I have delivered exemplary performance in continuous improvement of product quality with cross cultural collaboration. I have planned and organized product portfolio and development of sales funnel with the coordination of sales team. I surpassed targeted business goals and ROI objectives by spearheading strategic account managers that support 500+ healthcare systems. I built and sustained vital and long-term customer partnerships to accomplish targeted objectives.Key Achievements:• Designed strategies that address customer needs and issues as well as significant improvement in product output to attain ROI goals.• Led sales lead enhancement by 25% through productive partnerships and strategic implementations.• Determined and acquired system optimization opportunities b developing and implementing product workflow assessment tool.

Cranberry, Pa

Managed a specialized FIeld Service Engineering team, this team included 12 employees that focused on supporting our customers, call center and field service teams. I also managed the 3rd Party Accounts, relationships, budget and contracts. Developed 3rd Party support improvements that reduced the operating expenses by $1.5MM.

Cranberry, Pa

Provided hardware technical support for our field service teams, customer support and our customers. Analyzed and provided recommendations on key performance levels within the product to drive improvements, reduce costs and improve customer satisfaction. Developed and maintained training documents to successfully train the field service teams during new hire and refresher courses.

Cranberry, Pa

Provided technical phone support for our internal & external customers. Worked multiple shifts to ensure that the team is capable of successfully supporting our customers on a 24/7/365 basis. Provide guidance to our customers to assist with minimizing product downtime and guide the customer to get the most out of the products. Serve as a mentor for new employee’s to help with their development and product knowledge.