Curtis Campbell Email & Phone Number

Spokane, Wa, Us

Spokane, Wa, Us

KEY ACCOMPLISHMENTS:Implementation Automation Initiative (Opus)❖ Revitalized and revamped entire project to allow for provisioning with inconsistent data through user checks❖ Collaborated with Dell Boomi developers to implement integrations and automate over 12 different services❖ Worked with flow developer to design functional front end UI❖ Decreased client (team) provisioning by 94% and decreased client (individual member) provisioning by 84%Defined Data… Show more KEY ACCOMPLISHMENTS:Implementation Automation Initiative (Opus)❖ Revitalized and revamped entire project to allow for provisioning with inconsistent data through user checks❖ Collaborated with Dell Boomi developers to implement integrations and automate over 12 different services❖ Worked with flow developer to design functional front end UI❖ Decreased client (team) provisioning by 94% and decreased client (individual member) provisioning by 84%Defined Data Requirements for Customer Implementation❖ Identified critical data points for product implementations and worked cross-functionally with all departments to define the minimum data set for our product offering❖ Maintains ownership and updating of keystone documentImplemented Cross-Functional QA Process for Websites❖ Developed 160 point checklist for website standardization with multiple contributors from other creative departments❖ Reduced high priority escalations from 10% to 0% for websites go-liveTechnical Project Owner for Website Migration Project❖ Worked directly with customers to relaunch 350 websites onto our new website product❖ Developed engineering process for workflow that reduced go-to-market time by minimizing handling time❖ Transferred and managed over 400 website URL redirects❖ Created and implemented process for URL redirections to maintain SEOFounded Website Services Team to execute implementation, maintain, and provide customer service for all website requestsTransferred ticketing system from Service cloud to Jira❖ Built and automated bespoke Jira project for specific workflow leveraging multiple boards and cross functional advantages❖ Facilitated accurate time tracking and project management❖ Implemented the use of Advanced Roadmaps for tracking and progress monitoringImplemented new templated designs along with structured workflow that allows for reduced time in staging Show less

San Francisco Bay Area

❖ Worked directly with the customer development manager and Implementation team, serving as a main point of contact for team members and clients. ❖ Facilitated the technical implementation of real estate agent teams, including setting up their technical systems (the Side app, email, CRM, etc.) and developing their websites. ❖ Trained new users on how to operate new software, online platforms, and computer equipment. Responsible for setting up tech platforms for Side. ❖ Migrated… Show more ❖ Worked directly with the customer development manager and Implementation team, serving as a main point of contact for team members and clients. ❖ Facilitated the technical implementation of real estate agent teams, including setting up their technical systems (the Side app, email, CRM, etc.) and developing their websites. ❖ Trained new users on how to operate new software, online platforms, and computer equipment. Responsible for setting up tech platforms for Side. ❖ Migrated client-specific databases, customized websites based on customer feedback, and participated in weekly planning meetings. Show less

Livermore, Ca

I specialize in creating interactive and engaging web pages for businesses and individuals.

Colorado Springs, Colorado Area

Communicated with customers to assess their home audio/visual needs and design a customized home theater system to match their specifications. Utilized knowledge of +100 products and companies to deliver a quality service product. Collaborated between project managers, architects, interior designers, and installers to build the system. Maintained pipeline consisting of multiple complex projects, facilitating customer experience from first store interaction to final product installation and… Show more Communicated with customers to assess their home audio/visual needs and design a customized home theater system to match their specifications. Utilized knowledge of +100 products and companies to deliver a quality service product. Collaborated between project managers, architects, interior designers, and installers to build the system. Maintained pipeline consisting of multiple complex projects, facilitating customer experience from first store interaction to final product installation and testing. Followed up with clients to ensure the completed order needed no further alterations. KEY ACCOMPLISHMENTS:❖ Developed clear line of communication between Magnolia and Installation departments through a suggested weekly meeting, to clarify problems and resolutions. Show less

Santa Barbara, California Area

Responsible for all aspects of product inventory and store merchandising including, shipping/receiving, accuracy of inventory documentation, planograms and signage, clearance/open box maintenance. Managed direct team of 28 employees and substituted as acting general manager as needed, overseeing +100 employees. Key Accomplishments:✓ Decreased average time to pick (customer pick up time) from 13.5 minutes down to under 5 minutes. ✓ Raised store’s Sales Environment Audit score… Show more Responsible for all aspects of product inventory and store merchandising including, shipping/receiving, accuracy of inventory documentation, planograms and signage, clearance/open box maintenance. Managed direct team of 28 employees and substituted as acting general manager as needed, overseeing +100 employees. Key Accomplishments:✓ Decreased average time to pick (customer pick up time) from 13.5 minutes down to under 5 minutes. ✓ Raised store’s Sales Environment Audit score from the lowest in the district (~54%) to one of the highest (98%). Show less

Santa Barbara, California Area

Communicated with customers to analyze their needs and customize their home audio and visual systems to their specifications. Collaborated between different store departments, including install, executive management and GeekSquad throughout the entire project. Supervised a team of 10 professionals in the daily sales and operations of the Magnolia department. Assist manager in hiring, interviewing and ongoing evaluation of employees. Key Accomplishments:✓ Awarded in-store sales… Show more Communicated with customers to analyze their needs and customize their home audio and visual systems to their specifications. Collaborated between different store departments, including install, executive management and GeekSquad throughout the entire project. Supervised a team of 10 professionals in the daily sales and operations of the Magnolia department. Assist manager in hiring, interviewing and ongoing evaluation of employees. Key Accomplishments:✓ Awarded in-store sales MVP on multiple occasions. ✓ Recognized by name on both customer surveys and during executive management store assessments for excellence in customer satisfaction and adherence to company quality standards. Show less

Santa Barbara, California Area

Assisted customers with all audio and visual purchases for their home. Provided knowledge and expertise to fully develop a comprehensive project from start to execution. Key Accomplishments: ✓ Ranked within the top 10 sales associates across all stores nationwide three years in a row. ✓ Achieved acknowledgement for increasing overall Net Promoter Survey score and Customer Satisfaction Index.

Full Stack Web Development Certification, Computer Software Engineering

Associate Of Arts - Aa, Communication, General, A

Associate Of Science - As, Marine Biology And Biological Oceanography, A

Marine Diving Technician Certificate, Marine Sciences, A

Naui Certified Diver Naui Certified Rescue Diver Hyperbaric Chamber Technician Certified Rigger EMT Certified Certified for On-site.