Responsible for day-to-day user level restrictions & access as well as ongoing assessments and investigations of security risks/threats. Gathers and prepares all related data for biannual industry standard SSAE Security audits. - Identity & Access Management - Created, managed and maintained internal users on 15+ local systems and servers (Unix, Linux, NT, SAS, UAMS, DDC, XtraC, …). As well as 1000+ client application users/access/permissions (Ensemble NM1, Conso, Sympatico, SPVoice,… Show more Responsible for day-to-day user level restrictions & access as well as ongoing assessments and investigations of security risks/threats. Gathers and prepares all related data for biannual industry standard SSAE Security audits. - Identity & Access Management - Created, managed and maintained internal users on 15+ local systems and servers (Unix, Linux, NT, SAS, UAMS, DDC, XtraC, …). As well as 1000+ client application users/access/permissions (Ensemble NM1, Conso, Sympatico, SPVoice, Sharepoint) directly through backend DB tables with SQL statements and queries (Maintained group security data tables).- Managed local and overseas team alignment through daily status and training calls. Set priority of tasks for night shift (overseas team).- Enforced strong security and privacy in all systems including Active Directory ( AD, LDAP ).- Passed SSAE 16 Security Audits with 100% accuracy. Conducted regular analyses of security audit materials to ensure compliance with SSAE16 parameters.- Outage Management – assisted in outage analysis and correction- Proactively communicated and collaborated with external and internal customers to analyze information needs as well as gather, consolidate and document requirements during planning, ensuring appropriate expectations and project accuracy.- Worked closely with project management teams to identify risks/issue and proposed solutions.- Produced “best practice” process/procedures documents and trained local/overseas team members. - -- Produced test scenarios to be performed prior to & post software release. - Produced site-wide application user manual. Show less

Responsible for end-to-end handling of billing cycle execution and accuracy by managing time, resources and external support team involvement. • May-June 2010: Worked in Indonesia (Jakarta). Assisted in setting up framework and on-site establishment of a New Amdocs division production environment. Played integral role training employees in Jakarta and Montreal to support the new account.• Managed billing cycles and services to ensure successful and accurate completion (99%… Show more Responsible for end-to-end handling of billing cycle execution and accuracy by managing time, resources and external support team involvement. • May-June 2010: Worked in Indonesia (Jakarta). Assisted in setting up framework and on-site establishment of a New Amdocs division production environment. Played integral role training employees in Jakarta and Montreal to support the new account.• Managed billing cycles and services to ensure successful and accurate completion (99% accuracy).• Executed Unix-based batch processes via a proprietary GUI.• Monitored batch process progress via GUI & manually tracing the process within UNIX database to ensure proper and accurate completion.• Validated outputs with SQL queries and by analyzing logs of specific processes.• Ensured benchmarks were met.• Verified and resolved critical errors within system (coordinated with specialized support teams to resolve issues). Show less

Supported different billing service production environments and business lines, ensuring quick response times and solid SLAs. • Monitored and maintained corporate billing services within Production Operation Environments.• Verified and resolved multiple critical errors daily within system (coordinated with specialized support teams to resolve the issues).

Responsible for Level 1-2 Tech Support, Physical and Virtual Network Maintenance and Administration.• Maintained NT-W2K Network.• Maintained Phone System.• Maintained Physical Security System.• Developed, Designed and Oversaw setup of 3 new office locations; assisted Building Management in coordinating contractors.