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An executive leader boasting nearly three decades of global expertise in Information Technology and Operational Excellence, renowned for cultivating high-performance teams grounded in accountability and empathy. Exceptional communication skills enable engaging effectively with employees, customers, investors, and the broader industry. A trailblazer in the technology sector, consistently at the forefront of innovation and disruption. A storied history as a first mover, initiating numerous initiatives that have established industry benchmarks. The approach is marked by a preference for inventive solutions over traditional methods, solidifying a reputation as both an internal and market disruptor. With a career as diverse as it is successful, has made a significant impact in telecommunications, technology, manufacturing, service, education, and healthcare through visionary leadership and an unwavering commitment to excellence.
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Executive AdvisorBinti, Inc.San Mateo, Ca, Us -
Chief Operating OfficerBinti, Inc. 2021 - 2022Oakland, California, Us• Engineered strategic organizational growth, revolutionizing service delivery and customer engagement frameworks.• Crafted and oversaw the financial blueprint, forecasting and shaping the company's development trajectory.• Amplified the workforce, implementing HR and DEI strategies to achieve a near doubling of the company size within a semester.• Innovated process optimization through the standardization of forms and workflows, significantly enhancing productivity.• Commanded a cadre of project leaders and specialists, steering the company towards heightened operational efficacy.• Provided visionary leadership to six department heads, setting OKRs and KPIs and cultivating a culture of teamwork and strategic success.
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Senior Vice President OperationsRingcentral 2015 - 2021Belmont, Ca, Us• Escalated business valuation from $50M to $36B, marking a monumental surge in fiscal prosperity.• Boosted margins by 800 basis points, achieving leading performance in the SaaS market. Broadened the network, product, and operational footprint across 46 nations, showcasing unparalleled scalability and global penetration.• Attracted elite AI experts, fusing cutting-edge technology with core product and service frameworks.• Created AI frameworks and predictive modelling resulting in 20x less than industry averages of fraud, and pro-active content moderation in audio and video without requiring people or technology to breech privacy. • Drove culture of valuing patents, highlighting a commitment to perpetual innovation and industry leadership.• Championed pivotal customer engagements, directly influencing over $200M in annualized recurring revenue and fortifying customer relationships.• Led regulatory advancements, crafting protocols in partnership with the FCC to significantly diminish spam communications.• Advanced sales efficacy through the strategic application of generative AI, establishing a template for unified AI-driven customer service models.• Directed a rapid tech deployment for the UK's NHS, delivering a critical contact and trace solution amidst a global health crisis.• Disseminated technological insights and corporate narratives across a global matrix of stakeholders, from internal teams to the international press.• Commanded the industry conversation as a prominent speaker at prestigious global tech forums, influencing the future of tech innovation. -
Vice President OperationsRingcentral 2010 - 2015Belmont, Ca, Us• Orchestrated the assembly and growth of foundational teams in Engineering Operations, Security, Quality Assurance, and Internal IT.• Cultivated a global IT workforce, expanding the team from 15 to over 400 professionals across multiple continents.• Led a critical system reliability overhaul to achieve a 99.999% uptime, setting a new industry standard for operational excellence. • Strategically readied all operational facets for a successful IPO, securing the company’s elite unicorn status.• Revolutionized the code QA cycle with an automation platform, enhancing code dependability while reducing cycle time from weeks to hours.• Appointed and supported a Chief Security Officer, establishing a robust security and anti-fraud framework.• Pioneered the adoption of public cloud technologies, augmenting system flexibility and business growth potential.• Executed an advanced automated deployment strategy, significantly boosting operational productivity through use of containerization for instantaneous, zero-downtime updates.• Engineered versatile network architectures, optimizing media and data transfer systems.
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Vice President Operations CenterWindstream Communications (Acquired Nuvox Communications) 2007 - 2010Little Rock, Ar, Us• Led a team of 120 network experts, steering a multifaceted communications service platform with a $155M fiscal governance across 26 states.• Was instrumental in procuring critical equity financing across five rounds and orchestrating 19 strategic mergers and acquisitions, culminating in IPO readiness.• Expertly negotiated and sustained key vendor alliances, streamlining expenditures by 45% and securing $35M in savings over a period of three years.• Helmed cross-border initiatives, significantly advancing software, support, and operational capabilities in four nations.• Enhanced and sustained a high-availability VOIP service, dramatically reducing outages and delivering a 99.998% service performance level.• Revolutionized IT and management frameworks, halving network outages within a three-year strategy, and deploying a resilient VOIP infrastructure with integral disaster recovery systems. -
Director It OperationsNuvox Communications (Acquired By Windstream) 2005 - 2007Greenville, Sc, Us• Oversaw comprehensive IT operations, skillfully managing over 750 servers and ensuring the integrity of 200TB+ of data across key data centers, while rigorously upholding top-tier security and patch management protocols.• Led and inspired software development teams in the creation and refinement of pivotal products, encompassing UCaaS, provisioning platforms, CRM solutions, call center technologies, and sophisticated Data Warehouse and Sales applications.• Orchestrated and executed a visionary initiative, transitioning the organization towards structured reporting and analytics, culminating in the successful implementation of an extensive Data Warehouse for entire company. -
Director Customer MarketingNewsouth Communications 2003 - 2005• Created a ‘first-of-its-kind’ team of 85 Account Managers and Inside Sales Representatives across 9 states including building a top-tier executive leadership team, expertly steering revenue generation and contract management for all clients.• Achieved and sustained a customer churn rate at or below 1%, setting a new benchmark for industry retention standards.• Instituted comprehensive sales and marketing KPIs, laying the groundwork for a seamless merger with NuVox.• Played a pivotal role in the Merger Acquisition Team, adeptly integrating marketing strategies and customer bases in 19 mergers and acquisitions.• Led product development initiatives, launching diversified product lines that reinforced customer loyalty, encompassing Voice over IP, cloud, UCaaS, managed data networking services, network security, and disaster recovery solutions.• Generated a net increase of $2.7M in annualized revenue after taking the helm of the Account Management team.• Dramatically boosted sales team productivity by 300% within a mere ten months.• Successfully secured customer contract renewals, directly contributing to over $1M in recurring monthly revenue. -
Senior Product Development ManagerNewsouth Communications 1999 - 2003• Led the establishment of NewSouth as a leading broadband Internet service provider within six months, aligning with the founder's vision.• Achieved an extraordinary 508% annual revenue growth in data services within the first two years, demonstrating effective market entry and robust growth tactics.• Innovatively designed and launched Netosphere, a versatile multi-location networking solution, integrating diverse technologies like Frame Relay, ATM, NNI, DSL, and VPN, revolutionizing 'last mile' connectivity.• Led a cross-functional team to swiftly develop and launch a broadband Internet access product, achieving rapid market entry with first customer acquisition in just four months.• Strategically expanded the data product portfolio, incorporating a range of services such as DSL, VPN, managed security, hosting, Voice over IP, cloud, UCaaS, managed data networking services, and disaster recovery solutions diversifying and enriching the company’s offerings.• Transformed the data products and services segment into a critical revenue generator, contributing over 90% to the company’s retail revenue at the point of acquisition, thereby establishing a new cornerstone for revenue generation.
Curtis Peterson Skills
Curtis Peterson Education Details
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Auburn UniversityComputer Engineering -
Greenville Technical CollegeWorkplace Communications & Management
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Greenville Technical College7 Habits Of Highly Effective People
Frequently Asked Questions about Curtis Peterson
What company does Curtis Peterson work for?
Curtis Peterson works for Binti, Inc.
What is Curtis Peterson's role at the current company?
Curtis Peterson's current role is Executive Advisor.
What is Curtis Peterson's email address?
Curtis Peterson's email address is cu****@****ral.com
What is Curtis Peterson's direct phone number?
Curtis Peterson's direct phone number is +165047*****
What schools did Curtis Peterson attend?
Curtis Peterson attended Auburn University, Greenville Technical College, Greenville Technical College.
What are some of Curtis Peterson's interests?
Curtis Peterson has interest in Education, Disaster And Humanitarian Relief.
What skills is Curtis Peterson known for?
Curtis Peterson has skills like Telecommunications, Voip, Management, Cloud Computing, Saas, Executive Management, Network Architecture, Operations Management, Mpls, Unified Communications, Solution Selling, Wireless.
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