Curtis Long Email & Phone Number

Marina Del Rey, Ca, Us

- Spearheaded the migration of 2 petabytes of assets from a legacy media management system to acontemporary platform, collaborating with engineering teams, external business partners, and the executive director of product- Defined the product roadmap with the product owner, aiming to align cross-functional teams around a 5x efficiency improvement in asset management workflows, with search functionality optimized to deliver 20% faster results, significantly elevating the user experience.- Supporting DAM/MAM Migration team in transitioning to Vidispine Platform- Transitioning and sunsetting former DAM/MAM platform

- Delivered the implementation of digital hospitality technology for Disneyland’s newest 344-room hotel tower within a $10M budget and a strict deadline- Managed the end-to-end sanitization of PII within Snowflake data warehouses, improving compliance and data security across Disneyland Parks and Resorts, achieving full regulatory compliance- Led the migration of 11PB of data and metadata to an AWS hosted cloud platform, reducing retrieval times 30% by using dynamic demand resourcing- Worked with customers, business partners, and executives to set and deliver stakeholder expectations- Designed and delivered customer onboarding and training for platform users- Owned the metadata migration for Fox's Digital AssetManagement (DAM) application during the Disney/Fox acquisition - Product team mySQL database SME- Met with Stakeholders to gather and refine requirements in our Digital Supply Chain as the product POC for the DAM- Onboarding internal and external teams onto custom workflows per BU

Los Angeles, California, Us

- Built the foundation of the customer success experience as the 3rd employee of a $3B+ startup- Developed and designed custom dashboards and workflows to support the customer success team, enablinga team of 3 agents to increase support from 3.5k users per agent to 10k users per agent- Improved efficiency on critical tasks across customer success team accelerating customer acquisition by 9x- Collaborated with C-suite to set KPIs, quantify results, and define strategy

- Launched a new revenue stream for 9-1-1 call-taking software, leveraging SQL Reporting Services that created a 4% revenue growth opportunity per existing customer.- Analyzed data to identify trends, patterns, and insights to inform strategic business decisions- Created detailed documentation of business requirements, processes, and solutions- Tested and validated new features and processes to meet business requirements-

Seasonal operations position handling the maintenance and state certification of equipment as well as hiring, training, and scheduling staff.

Responsible for the timely delivery of projects and reporting the status to internal and external stakeholders.

Coordinated deliverables and quality assurance for this bespoke website design startup.

San Antonio, Texas, Us

Property & Casualty, personal lines, held licenses in 48 states.

Arlington, Virginia, Us

I served six years in the National Guard, three in the Infantry, and three in the Military Police Corps. I received consistent recognition for top marks in my physical fitness, and my soldiering acumen.