Curtis Taylor Email & Phone Number

Portland, Oregon, United States

Portland, Oregon Metropolitan Area

Led the eCommerce business transformation as the company experienced massive growth ($30m+ of sales/yr)• Managed a team of developers, product manager, merchandiser and data and business analysts; grew the team by 75% in 6 months• Implemented Devops and product management best practices• Redesigned the site to a more contemporary design improving usability resulting in a sales increase of 20%• Established SLA’s between production and operations to correct product fulfillment issues that contributed to $90k of loss per month• Increased new user site traffic by 25% through development of a comprehensive digital marketing acquisition strategy• Drove the rollout of 4 new products (chocolate, tarts and gummies) that introduced beginner consumers to the entire product line

Beaverton, Oregon, United States

Led program delivery team across Nike’s apps ecosystem (Nike Running/Training Clubs and SNKRS) and Innovation Studios in New York, Shanghai and Tel Aviv. • Improved delivery times by 30% while team satisfaction doubled. • Drove development of new features and scalable technologies that contributed to SNKRS app eclipsing $1B in annual revenues. Generated sales of over $350M on China’s Singles’ Day. • Deployed new paid subscription service in Nike Training Club app, adding millions of new members for Nike marketing team.• Supervised development of new innovations in the digital ecosystem that delivered cutting-edge technologies for Nike’s consumers such as Nike Adapt and Shoe Fit.

Beaverton, Or

Orchestrated transition of Nike.com to scalable cloud-based e-commerce platform, including instituting operational framework to deliver concurrent work streams comprised of 350 engineers and product managers and an annual budget of $70M+. Directly managed program organization of 45 program and scrum agilists to support this effort.• Delivered new platform that has allowed Nike to capitalize on huge online demand growth and has placed Nike at the forefront of the direct-to-consumer shift. Nike.com does over $5B of annual sales globally on this platform.

Portland, Oregon Area

Directed development of Nike.com feature roadmap. Managed Nike.com experience and operations budget, including spending for global design, editorial creative production, product asset creation and production for core Nike.com platform. Oversaw senior producers and project managers tasked with organizing creative and operational work streams across platform. Reviewed and approved all hiring and executed daily operations of organization.• Collaborated with stakeholders and leadership on building product roadmap that met annual revenue and strategic objectives of digital commerce.• Achieved annual direct-to-consumer goals by engaging with technical resources to estimate and schedule development of new digital and omni-channel commerce features. • Ensured design resources (internal and agency) were available to deliver new features on time and on budget for both digital and omni-channel commerce.• Communicated status of features to leadership and worked with leadership to reconcile priority conflicts.• Coordinated Nike.com holiday-readiness activities, including supply chain, consumer services, marketing, IT and operations, resulting in 75% year-over-year growth in holiday revenue. • Led several key initiatives, resulting in improvements in overall commerce operations and consumer-facing experiences on Nike.com.o Guided team in identifying and solving supply chain and distribution center quality issues.o Partnered with membership team to execute the largest membership push to date on Nike.com.o Drove delivery of more usable navigation on Nike.com based on usability studies and A/B testing.

Portland, Oregon Area

Served as program manager for 2 key digital initiatives - Nike.com redesign and digital launch of NFL partnership. Supervised $14M, cross-capability program to integrate all key Nike brand sites (>40 disparate sites) with Nike's commerce website to create 1 branded commerce experience. Organized, devised and coordinated launch plans across IT, marketing, supply chain, planning, legal and design that contributed to a flawless consumer experience. • Built and executed consolidation program, leading to integrated marketing and commerce online experience which drove more traffic to website, thus boosting overall revenue.• Delivered NFL program that solidified long-lasting relationship with premier professional sports league and significantly increased Nike’s apparel revenue.

Portland, Oregon Area

Controlled and operated 1M+ swim apparel and equipment retail store. Purchased company out of bankruptcy and constructed action plan to revitalize the business. Negotiated with vendors to initially stock store with preferential terms. Designed and implemented sales and marketing strategy, including new eCommerce site and social media marketing program. Created structured and disciplined processes across purchasing, receiving, accounting, sales, and inventory control.• Reinvented business as team apparel provider and expanded product line, resulting in new market exposure and increased sales. • Increased revenue by 30% in first year, realizing a sizeable profit. • Sold company at 1.5 times the initial investment after just 3 years of operation.

Designed Project Management Office for NetApp's and Liberty Mutual’s IT departments. Collaborated with IT senior leadership to build customized, disciplined project management methodology, including a phased rollout plan that allowed for in-flight projects to adopt new methodology.• Improved visibility and transparency to program status, enabling faster decision-making and saving millions per year. • Increased on-time delivery of critical enterprise projects by 43%.

Director of Project Management Office in Human Resources Operations• Managed HR Operation's project portfolio and centralized project management resources around the globe Technical Assistant to Senior Vice President Technical Assistant to Senior Vice President of Human Resources• Acted as Chief of Staff to the two senior leaders of HR. This role included day to day operations of HR as well as leading strategic level initiatives across the corporation in the HR arena. The Technical Assistant role is used as a grooming role for future leadership positions at Intel Global Employee Services Program Manager • Spearheaded several global initiatives netting over $4 million in savings• Partnered with other Employee Services organizations to uncover and prioritize a wide variety of cost reduction opportunities equaling $70 million in savings or a $.01 increase in earnings to Intel Global Employee Services Quality Program Manager • Developed and implemented the Global Quality Program for Employee Services resulting in a substantial improvement in quality, cost, and customer satisfaction

Portland, Oregon Area

• Managed the development of Intel's Employee Services strategy and business case culminating in the approval of the new organization by the CEO and Chairman of the Board• Spearheaded the planning and buildout of the new Employee Services organization• Developed the business case and executive presentation for reengineering and centralizing U.S. payroll

Kansas City, Missouri Area

Clients: Union Electric, The Southern Company, Missouri Gas Energy• Member of functional architect team that guided the direction of the product enhancements and provided resources to all clients at the solution center• Implemented quality control procedures to ensure project completion in a timely manner • Managed the Billing team at Andersen Consulting’s Utilities Solution Center• Planned and directed the Year 2000 testing effort for Andersen Consulting’s customer service software solution across multiple implementation sites• Designed and programmed enhancements to existing customer service system