• Develop and administer various human resources plan and procedures for client groups and workplace personnel• Plan, organize and control activities of the HR department• Identify and create department goals, objectives and system enhancements• Implement compensation programs for client group; rewrite job descriptions as necessary; conduct annual salary surveys and develop salary budget; analyzes compensation; monitor the performance evaluation program and revises as necessary• Develop, recommend and implement personnel policies and procedures; prepare and maintain handbook on policies and procedures for client groups• Develop and maintain affirmative action program for client groups; file EEO-1 annually; maintain other records, reports and logs to conform to EEO regulations• Conduct recruitment effort for all exempt, nonexempt and temporary workers• Monitor career-path program and employee relations counseling• Evaluate reports, decisions and results of department initiatives in relation to established goals• Recommend new approaches, policies and procedures to effect continual improvements in department and services performed• Ensure compliance with all federal, state and local employment laws.

Soar Transportation Group formally known as Kelle's Transport Service: • Recruit, hire and on board new employees• Create and maintain a positive employee centered culture• Investigate and implement new HR Technology solutions• Develop employee performance metric, tracking and bonus programs• Develop and administrate employee training, mentoring and development programs• Propose HR initiatives and processes to improve company and employees• Resolve issues for employees• Coach supervisors dealing with discipline issues.• Be the expert in employment law and assist in the process of developing policies and procedures, administering them, and resolving issues• Return injured employees back to work.• Administer benefit plans - 401k, Health Insurance, Cafeteria Plans, etc.

• Source and recruit technical talent including job posting creation, maintenance, resume screening, phone screening and in-person interviewing participation and coordination.• Responsible for on-boarding efforts of employees including new hire paperwork, orientation, compliance adherence, benefit enrollment, file creation and file maintenance. • Coordinate all exit procedures including file maintenance, compliance adherence and exit interviews. • Respond to employee complaints quickly; determine what level of investigation is needed (if needed), communicate during the process and close the loop. • Support employees with general administrative tasks such as benefit changes, questions and guidance.• Plan, coordinate, and administer HR related activities.• Ensures consistent application of policies and procedures.• Manage through to resolution all incoming inquiries, issues and work requests related to HR Administration and Operations. • Ensure compliance with various Government mandated regulations and reporting requirements.

HR Performance Solutions is a well-respected human resource and talent management solutions and consulting company with a focus on employee performance, compensation administration and HR compliance. As the HR Product Support Manager I helped ensure client satisfaction primarily with performance management and employee compensation.• Played a key role in the successful transition of two offices to the Detroit office. Recruited, hired, drafted job offers, developed training programs, and determined compensation.• Created innovative job descriptions used to target, recruit, hire, and on-board top talent. • Fostered a team environment by implementing team activities generating positive communication between team members; the activities led to a recognized increase in employee satisfaction. • Established and maintained positive employee relations by launching a clear open door policy, resulting in a measurable increase in employee satisfaction and motivation even during the tough transition to Detroit.• Maintained Internal HR systems and consulted clients regarding Performance Management and Compensation HR software systems.• Proactively performed service calls to clients and maintained a 95% client retention rate.• Performed monthly SWOT analysis to maintain a positive, constructive, and collaborative work environment.

As a retail manager I performed many tasks including: Recruiting & Hiring, Training and Development, Performance Appraisals, Data Analysis improving performance of company P&L, Employee Relations, Customer Relations both Private and Corporate, & Maintained and Improved customer satisfaction levels by implementing better hiring practices and training and development programs.• Partnered with local organizations and schools to recruit new diverse talent while increasing the talent pool and filling job vacancies quickly during the year and when hiring temporary or seasonal employees.• Hired, developed, trained, and disciplined employees at multiple store locations while actively taking steps to improve store culture and instill knowledge of goals and service expectations.• Extended employment offers to successful candidates and completed required paper work after the hire.• Created and implemented a standard onboarding and training process to ensure new associates had a positive initial experience and proper training to ensure customer service standards were met. • Effectively performed investigations regarding employee harassment, discrimination and other claims at all levels while adhering to a strict confidentiality standard.• Developed and promoted employee recognition programs in each area of the store to support business goals, objectives, and safety standards while improving employee morale.• Carried out performance appraisals, helped improve results, counseled, and disciplined employees. • Created training programs to more effectively develop employee skills that led to a 50% year over year growth in computer repair and service sales.