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Engaging, multitalented business development, sales, and customer service professional. Known as a strong analytical thinker who thrives in fast-paced, dynamic environments. Proven ability to develop long-term strategic relationships with key accounts. Outstanding active listening, critical thinking, negotiating, problem solving, and time management skills. Bachelor of Science. ERP experience includes SAP; CRM includes Salesforce. Core competencies include:
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Mid-Market Account ManagerOnetrust Feb 2022 - Jan 2024Atlanta, Georgia, UsOneTrust is the category-defining enterprise platform to operationalize trust. More than 10,000 customers, including half of the Fortune Global 500, use OneTrust to make trust a competitive differentiator, implementing central agile workflows across privacy and data governance, GRC and security, ethics and compliance, and ESG and sustainability programs. The OneTrust platform is backed by 200 patents and powered by the OneTrust Athena™ AI and robotic automation engine.In 2020, OneTrust was named the #1 fastest-growing company in America on the Inc. 500 with a 48,000% three-year growth rate. According to the IDC Worldwide Data Privacy Management Software Market Shares Report, 2020, “OneTrust is leading the market outright and showing no signs of slowing down or stopping.” OneTrust’s fast-growing team of 2,000 employees is co-headquartered in Atlanta and London with additional offices in Bangalore, Melbourne, Denver, Seattle, San Francisco, New York, São Paulo, Munich, Paris, Hong Kong, and Bangkok. To learn more, visit OneTrust.com. -
Client Growth ManagerGreensky® Jan 2020 - Jan 2022Atlanta, Georgia, UsGreenSky, Inc. (NASDAQ: GSKY), headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers and banks. Our highly scalable, proprietary and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. Banks leverage our technology to provide loans to super-prime and prime consumers nationwide. We currently service a $9.5 billion loan portfolio, and since our inception, over 3.5 million consumers have financed over $26 billion of commerce using our paperless, real time "apply and buy" technology. Activation of role:Strategic planning and sales trainings with $2M - $8M business owners in the Home Improvement market with the goal to leverage financing to increase ticket sizes, increase revenue and delight the customer. -
Account ManagerBonnell Aluminum Jul 2014 - Sep 2019Newnan, Ga, UsBonnell is one of North America's leading manufacturers of custom aluminum extrusions. Headquartered in Newnan, Georgia; manufacturing operations in Tennessee, Michigan, Indiana, and Utah. Revenues in 2018 were $573M.– Managed business that grew to 120 accounts and $10M of revenue annually (from $2.5M in FY2015).– Worked with internal and external plant operations departments to resolve issues involving quality of material. Maintained a 90% effectiveness rate for resolving issues.– Consistently received 98% rating on annual employee performance reviews.– Balanced manufacturing capacity with market and customer demands, while efficiently managing customer expectations. Worked with plant operations to resolve issues involving service.– Used Six Sigma Green Belt training to preserve customer relationships and improve quality by 10%.– Worked with outside sales to identify and close 10 new accounts for annual spend of $500K to $1M.– Visited a Tier One supplier to Mercedes-Benz in Birmingham to align expectations on this brand-new account.– Served as main point-of-contact with an account that grew from$3.5 to $4.0M annually. Coordinated efforts of efforts with multiple internal departments to achieve 95% on-time and complete delivery.– Maintained a 90% effectiveness rate for resolving issues. -
Sales AgentGetinsured Jul 2012 - Jun 2014Mountain View, Ca, UsVimo, Inc. (DBA GetInsured.com) publishes a website for healthcare products and services and provides assistance for consumers and small businesses to research, evaluate, and purchase health insurance plans and health products.– Managed 50-100 calls each day in a fast-paced, deadline-driven environment.– Completed voluntary customer service training to learn skills to probe for needs, present effective solutions, ensure customer satisfaction, and improve productivity in sales calls.– Earned 100% in all categories on performance review including communication, listening, and problem-solving skills – as well as courtesy and politeness. -
Account Service ManagerAmerican Income Life Sep 2008 - Jun 2012Waco, Tx, UsAIL is a wholly owned subsidiary of Globe Life, an S&P 500 company. AIL protects working families in the U.S., Canada, and New Zealand, and through National Income Life Insurance Company, a wholly-owned subsidiary in New York.– Led a team of two to eight Sales Agents and Business Quality Consultants.– Managed 2000+ clients while consistently achieving and maintaining high customer satisfaction. – Trained new agents on best practices for selling and servicing products to maximize customer retention.– Helped the agency rank in the top 5% in the nation for customer retention.– Resolved long-standing customer issues and offered additional benefits and services better suited to clients. Provided proactive communication with customers. – Identified cancellation trends and worked with managers to develop strategies for proactively improving customer service and retention in the field.– Conducted home visits with clients to understand and meet their changing needs, while promoting the value of company products and services. -
Account Relationship ManagerW.W. Grainger Oct 2005 - Aug 2008Grainger is a Fortune 500 industrial supply company based in Chicago. Grainger serves 3M customers worldwide with motors, lighting, material handling, tools, safety supplies, inventory management services, and technical support.– Grew $1.5M customer base to over $2M of revenue annually.– Negotiated supply sales with new and existing strategic customers resulting in significant profit opportunities.– Developed and implemented value-added programs and key measurements that were aligned with customer business objectives, while using value proposition methods. – Supported Field and Branch Services in planning, penetration, and barrier removal for high potential sites. Provided functional direction and personal involvement as required.– Improved growth rates with existing major accounts. Secured agreements with high potential new accounts.– Increased purchases by 5-10% over prior year by providing consultative solutions based on customer needs.– Worked cross-functionally with internal partners to support business objectives and achieve revenue targets.– Managed a series of delivery and installation projects for 250 customers throughout the Southeast.
Curtis Ross Skills
Curtis Ross Education Details
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Hampton UniversityMusic Engineering And Technology -
Professional Development
Frequently Asked Questions about Curtis Ross
What is Curtis Ross's role at the current company?
Curtis Ross's current role is Leading Account Manager specializing in strategic customer relationships | Sales Strategist | Relationship Builder | SaaS Solutions Specialist | Certified Life Coach | Licensed Chaplain.
What is Curtis Ross's email address?
Curtis Ross's email address is cu****@****ail.com
What schools did Curtis Ross attend?
Curtis Ross attended Hampton University, Professional Development.
What are some of Curtis Ross's interests?
Curtis Ross has interest in Leadership, Learning, Reading.
What skills is Curtis Ross known for?
Curtis Ross has skills like Customer Service, Insurance, Term Life Insurance, Account Management, Leadership, Health Insurance, Training, Sales, Team Building, Sales Management, Customer Retention, Team Leadership.
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