Curtis Chan Email & Phone Number

Sunnyvale, California, United States

Sunnyvale, California, United States

-Built and Implemented a Program Playbook outlining procedures and best practices to elevate programs company-wide.- Revamped the onboarding and training process for new Program Managers. Assisted with the launch of new offices.- Designed, consulted, and executed on the startup programs of two verticals: Travel and GOAL- Worked with two portfolios of Travel & Hospitality focused startups to provide growth, investment, and business development opportunities. Received a NPS of 100 for both.

Sunnyvale, California, United States

- Designed and executed a 12 week Startup Program aimed at accelerating growth in Travel Technology startups.- Oversaw events and operations of a Demo Day showcase for an audience of 500+VCs, Corporate Partners, and Industry experts.- Built and maintained relationships with a collection of Program Mentors including former C-level executives, Serial Entrepreneurs, and Industry veterans.- Implemented new tools, and standard operating procedures for program execution company wide.- Planned and created social media campaigns to help bolster the exposure of the Plug and Play Travel Practice.

(Formerly Alley)Responsible for aspects of the Verizon Forward for Good accelerator program including startup sourcing, client service, and cross functional team management.Oversaw research, development, and refinement of the Verizon Forward for Good accelerator program's cohort thesis focused on Health Equity.Advised client on startup accelerator strategy and program design.

Owned operational aspects of the Verizon Forward for Good accelerator program, including startupsourcing and selection, schedule coordinating, client service, mentorrecruitment, program delivery, and cross functional team management. Built relationships with two portfolios of startups focused on Climate Justiceand Disability Innovation. Managed a technology mentorship program internal to Verizon. Learned and implemented accessibility best practices across all aspects of anaccelerator including digital materials ,virtual and in person event facilitation, program design, and working with founders with disabilities.

New York, United States

Responsible for reviewing weekly founder submitted assignments and virtualbackground operations. Collaborated with Managing Directors to nurture growth of founders.

•Managed and resolved operational requests and escalations for 200+ companies on a daily basis• Executed and tracked monthly orders to ensure building supplies were stocked and member experience was not impacted on a day-to-day basis• Handled daily landlord communications and escalations in order to manage building access and proper building codes were upheld.• Gave tours of the building to potential new members and helped lead retention discussions for existing members

San Francisco Bay Area

• Provided excellent member-facing service and hospitality to WeWork members and guests• Cultivated a community culture within the workspace through connecting members with similar interests as well as establishing strong personal relationships• Planned and executed events in the workspace that catered to the interests of members to help foster an inclusive community culture• Coordinated with teammates to ensure the day-to-day operations of the building run smoothly. This includes: re-stocking and inventory of operations related items, performing daily building rounds to identify potential maintenance issues, and collaborating with building property management on related matters

Vancouver, Canada Area

• Performed day-to-day operational and administrative tasks which included: Team Rostering for eleven different competitive sport clubs, processing payments and reimbursements, booking space and equipment for teams, overseeing and approving team travel itineraries• Coordinated the logistics of Sports Club promotional events, fundraisers, and the annual year-end gala celebration • Assisted the Sport Clubs Coordinator with conducting the student staff hiring process• Further developed the Thunderbirds Sport Clubs program by refining day to day processes, identifying and addressing deficits in the student leadership aspect of the program and coordinating with clothing suppliers to increase brand apparel availability and recognition

Vancouver, Canada Area

• Organized and led monthly meetings with the operations staff team• Conducted student staff hiring interviews• Maintained and updated staff policies during periods of management transition • Successfully led training sessions for newly hired staff • Specialized in facility rentals, duties included: contacting and planning booking details (such as equipment and facility orientation needs) with renters, relaying event details to front desk staff (via creating rental work orders) as well as constant monitoring (via off-shift building visits and personal messages) to ensure a successful and smooth facility rental experience.

Vancouver, Canada Area

• Provided excellent customer service to multiple demographics of customers • Customer support duties included: answering questions (via phone, email and in person), inventory sales, program registration, administration of the drop-in sports program and maintenance of facility lockers. • Served as the building supervisor by: performing routine building round checks, serving as a first-responder and reporting directly to the Operations Coordinator.