Using technologies: Unix, Powershell, AWS CLI, MYSQL, Tibco, Splunk, Autosys, Gems, Postman, Putty, Informatica, SoupUI and Microsoft Office to keep critical applications running at peak performance.

- Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain- Sells and cross-sells insurance products to new and existing Customers- Meets with customers and prospects and develops understanding of other financial objectives and needs. - Assesses customer information and suggests appropriate product and service solutions. - Provides sound advice at every Customer interaction to create a positive Customer experience and ensure that the Customer’s financial needs are met- Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction- Cultivates strong relationships with back office service partners to ensure delivery of high quality customer service, on-going communication needs and operational consistency