Advisory engagements for Spaway Consulting:Interim Chief Information Officer for a $200M Behavioral Health Company: ✦ Led IT reorganization and vendor contract renegotiation efforts that reduced opex by $M+ ✦ Strengthened the company’s cybersecurity posture, including engagement of a security operations center, a vCISO and deployment of tools and processes to plug critical security gaps.✦ Led the tech due diligence and integration of a $14M acquisition, positioning the company for growth in a new channel. Merged the tech stacks and org structures to capture $M in synergies while also plugging security gaps.✦ Leveraged Tech in RCM to reduce claim denials by double digit % through tech automation, reporting changes and process improvements.✦ Spearheaded the evaluation and adoption of AI to improve clinician and contact center productivity, quality and effectiveness.Completed a tech turnaround effort for a $30M healthcare client.⚙️Addressed urgent technology issues to power the company’s growth strategy. Performed a top to bottom tech review with recommended changes and an execution roadmap, including: o A talent assessment – optimizing team structure and size – improving agility and reducing cost. o The tech stack – assessing fit for purpose to the growth strategy. o The cyber security posture - identifying and plugging security gaps. o IT expenses – completed a thorough cost analysis of the IT budget and expenditures, identifying opportunities for cost reductions and critical investments to scale the company. o The applications portfolio - completed an in-depth review including the EMR, HR, Finance, and RCM solutions – identified cost efficiencies, functional gaps and opportunities to digitize clinical workflows. o The data platform/analytics – assessed the current data platform and crafted a plan to provide critical reports/dashboards along with a plan to migrate to a scalable data platform.

OCH is a $4B specialty pharmacy and home/alternate site infusion provider. Recruited to execute digital and data initiatives to drive workflow efficiency, transform the patient experience and commercialize data assets. Accomplishment Highlights:Championed Transformation: Spearheaded technology initiatives for the company's program that revolutionized the patient care journey. Collaborated with C-Level executives to “sell” transformation programs and led the charge in deploying a cloud-based contact center solution, harnessing analytics and AI to augment agent capabilities that substantially improved patient satisfaction and operational efficiency. Headed Technology M&A: Executed the integration of three nurse staffing acquisitions into a business line (Naven Health). This catapulted Naven to prominence within the nurse staffing sector. Forged a strategic alliance with the C-Level Head of Naven to sculpt a visionary tech roadmap and implemented a suite of solutions tailored for Naven. Spearheaded training/support for 2k+ nurses, realizing efficiency gains and elevating care delivery.Transformed the IT Organization: Crafted and executed a forward-thinking strategy to implement an IT service delivery model and org structure, paving the way for the expansive growth of business lines. Architected a comprehensive org framework aligned with the company's expansion into new business verticals and served as the driving force in implementing the new org that fueled revenue growth. Powered Efficiency Gains: Executed a high-impact initiative to expand RPA within RCM and broader business operations. This transformative endeavor culminated in the delivery of substantial cost savings and operational efficiencies.Pioneered Data Monetization: - Served as the driving force that established a data platform and advanced analytical capabilities producing actionable insights for new BD ventures fueling the creation of groundbreaking value-based care services.

BrightStar Care is a $600M national Home Care/Health company providing personal, skilled nursing care and assisted living facilities. As CTO leading the IT organization, propelled the company from $400M to over $600M in revenue through transformative tech initiatives that expanded skilled nursing care, re-imagined the patient/nurse experience and supercharged technology to fuel double-digit revenue growth.Accomplishment Highlights:Empowered Home Health Expansion: Fueled the company's ambitious expansion into home health services with the delivery of a cutting-edge mobile skilled nursing platform. This strategic move positioned the enterprise for rapid revenue growth in skilled care while reducing staff turnover. As Tech Leader, oversaw all aspects of this game-changing program, from CX evaluation to solution design, build, and rollout.Transformed Revenue Cycle Management: Championed the seamless integration of a cloud-based RCM solution with the company’s core EMR, resulting in a substantial reduction in claims cycle time and a remarkable improvement in franchisee cash flow. Spearheaded the end-to-end effort, encompassing vendor evaluation, C-Level buy-in, solution design, integration, and deployment.Crafted a Path to Sustainable Growth: Crafted and executed a multi-year tech strategic plan and roadmap positioning the company for sustainable growth while enabling a strategic pivot towards home health services. Collaborated with C-Level leadership in executing the roadmap, addressing critical deficiencies in org structure, talent, delivery processes, cyber security, infrastructure, data strategy, and emerging tech, aligning the plan with the business’ aggressive growth aspirations.IT Delivery Transformation: Led the transformation of IT services through adoption of a product and agile delivery approach (CI/CD and DevOps). This accelerated the delivery pace from quarterly to bi-monthly and resulted in the rapid realization of business value.

AIM is a subsidiary of Anthem Healthcare (now Elevance) providing specialty benefits management for health insurance plans.Engaged in a nine-month assignment as an executive consultant by C-Suite Leadership to strengthen compliance processes associated with regulated member and provider communications.Mission: Empowered by C-Suite Leadership, embarked on a nine-month assignment that carried the vital mission of re-engineering business processes, specifically related to regulated member and provider communications.Strategic Leadership: Undertook the challenge of assembling a high-impact, strategically aligned team, and then meticulously re-engineered processes, restructured a cross functional organization and enhanced technology platforms that resulted in a consistent and timely delivery of communications that dramatically improved efficiency while adhering to strict regulatory requirements.

Aetna (a CVS Health Company) is a $60B Healthcare benefits company serving over 40M members. Joined the Aetna Executive IT Team via the acquisition of Coventry Healthcare.Strategic Leadership: Head of the Enterprise IT Shared Services Organization, leading a dynamic team comprising Vendor Management, SDLC Methodologies, PMO, RPA COE, IT Analytics, and IT Training functions.Drove Post-Acquisition Excellence: Retained by Aetna after the Coventry acquisition to meld disparate teams from both companies into a new organization that spearheaded transformational change across the IT enterprise.Accomplishment Highlights:Agile Adoption Catalyst: Spearheaded the adoption of scaled Agile (SAFe), propelling business value delivery to 3X speed, bringing transformative changes in technology delivery.Pioneered RPA adoption delivering immediate efficiencies for major business lines and influencing C-Level executives. Led the groundbreaking RPA COE that drove enterprise adoption, automating mundane tasks previously performed by over 75 staff. Strategic Portfolio Management: Managed a $500 million IT Portfolio with a focus on proactive resource and financial planning for over 4,000 IT resources. This comprehensive approach involved detailed budgeting, forecasting, managing plan variances, and delivering insightful reporting, all geared towards optimizing resource utilization.Cost Efficiency Driver: As the advocate of cost-efficiency, slashed 18% annually from an external IT spend of over $300 million by spearheading the reduction of suppliers from seven to two, with the added accomplishment of transitioning core application support to a managed service supplier. Led supplier agreement negotiations and commanded the enterprise-wide transition team to mitigate risk and ensure a seamless transition with no degradation in service.

Coventry was a $14B health care company offering a diverse set of managed care services - acquired by Aetna in 2013.Led the Enterprise Software Development and Support Services Group comprising Corporate applications - HR, Finance, Treasury, Broker Commissions as well as IT Support Teams - Vendor Management, QA COE, SDLC Methods and IT Training.Accomplishment Highlights:Collaborated with HR Executive Leadership to co-lead a major transformation program to enrich the employee experience. Built and executed transformation roadmap for HR system upgrades, (HCM, talent acquisition, training and payroll) that delivered a new innovative self-service capability freeing up HR personnel to focus on higher value-added activities while also accelerating the employee onboarding process. Led the Finance IT Team that successfully upgraded a complex legacy Oracle G/L – cutting 9 days off the monthly close process, while also deploying new procurement, and financial planning systems to accelerate the budgeting and forecasting process. Situated Procurement to automatically enforce buying standards across the organization vs. previous manual process.Supplier Contracts Revamp: At the helm of the vendor management team, instigated a comprehensive overhaul of contracts and the establishment of rigorous SLAs and governance. This strategic overhaul drove accountability, yielding multiple millions in cost savings.Spearheaded Tiger Team initiative that fast-tracked technology changes to deliver ACA mandated member rebates to over 1 million members. This feat was accomplished against substantial pressures, setbacks, and a grueling 9-month schedule, averting potential government sanctions. The IT team received Technology awards and recognition from the CIO for their exceptional delivery under duress.

HSBC is a $50B international bank renowned for providing a wide array of financial services, including commercial & retail banking, global trade financing, and personal wealth management, across 88 countries.Joined HSBC in 2003 after the acquisition of Household Finance and led multiple IT Teams that drove enterprise transformation.Led the IT Program and Quality Management organization, serving as the catalyst behind the acceleration of technology delivery and quality improvements across the North American Business Lines. Steered the adoption of ITIL practices, driving transformative change across a billion dollar IT organization.Championed multiple, highly intricate ERP platform upgrades and system conversions as the helm of the Technology Engineering Teams for all Corporate Functions. These efforts were pivotal in empowering business transformation in vital areas such as Finance, HR, Treasury, and Sales Commissions. These platforms included Oracle and Peoplesoft as well as a multitude of custom built applications. Took charge of IT Engineering and Program Management for the eCommerce division, operating as a "dot com" entity. Led a "start-up" team that constructed groundbreaking e-commerce sites for Household Finance. These sites heralded innovative online consumer self-service access to credit accounts, generating substantial multi-million-dollar savings.