Curtis Valentine Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Responsibilities Include:Collaboration with product owners in conceptualizing, interpreting, and analyzing requirements to align with end-to-end business processes and ensure the accuracy of information feeding into our analytics and finance reporting systems.Business requirements capturing and process analysis: detailing current and desired/future state business processes, identifying gaps, outlining impacts, and ensuring solutions and capabilities meet business needs and requirementsMaintains and continuously improves Customer Success and Renewal processes enabled by Microsoft Dynamics, Gainsight, and related sales and marketing enterprise applications.Hands-on configuration in Gainsight and Microsoft Dynamics platforms.Implement process improvements and automation to optimize operational and support processesInterface on a day-to-day basis with other business system analysts, enterprise architects, business users, engineers, and IT managers to support business operations.

San Jose, Ca, Us

Responsibilities Include:Collaboration with product owners in conceptualizing, interpreting, and analyzing requirements to align with end-to-end business processes and ensure the accuracy of information feeding into our analytics and finance reporting systems.Business requirements capturing and process analysis: detailing current and desired/future state business processes, identifying gaps, outlining impacts, and ensuring solutions and capabilities meet business needs and requirementsMaintains and continuously improves Customer Success and Renewal processes enabled by Microsoft Dynamics, Gainsight, and related sales and marketing enterprise applications.Hands-on configuration in Gainsight and Microsoft Dynamics platforms.Implement process improvements and automation to optimize operational and support processesInterface on a day-to-day basis with other business system analysts, enterprise architects, business users, engineers, and IT managers to support business operations.

San Jose, Ca, Us

Responsibilities Include:Collaboration with product owners in conceptualizing, interpreting, and analyzing requirements to align with end-to-end business processes and ensure the accuracy of information feeding into our analytics and finance reporting systems.Business requirements capturing and process analysis: detailing current and desired/future state business processes, identifying gaps, outlining impacts, and ensuring solutions and capabilities meet business needs and requirementsMaintains and continuously improves Customer Success and Renewal processes enabled by Microsoft Dynamics, Gainsight, and related sales and marketing enterprise applications.Hands-on configuration in Gainsight and Microsoft Dynamics platforms.Implement process improvements and automation to optimize operational and support processesInterface on a day-to-day basis with other business system analysts, enterprise architects, business users, engineers, and IT managers to support business operations.

Milpitas, Ca, Us

Accomplishments Include:Gainsight NXT Upgrade/Migration- Defined the technical requirements, data model, and upgrade architecture resulting in a 95% reduction of challenges that arose due to the variations of system functionality which affected the immensely customized environment.- Collaborated with Gainsight and the internal sales team for change management, communication, and training of all end users.- Lead the user acceptance testing and quality assurance ensuring increased data quality, system functionality, and a satisfied user base.Responsibilities Include:- Collaborated with the leadership team and technical product owners to conceptualize, interpret, and design technical system functionality which translated to an increase in user efficiency, user satisfaction, and an increase in sales targets. - Administered, configured, and continually improved the internal Renewal Sales system, Gainsight.- Implement process improvements and automation to optimize operational and support processes

Clients: The Answer Company, Motive.io, Valuize Consulting, Rhema Health Products, BC Tech, BC Tech Jobs, Tickit Health, HortyGirl Living Decor.Systems: Salesforce, Zoho CRM, HubSpot CRM, Zendesk, Stripe, Zapier, WordPress.- Project Management: Complete project ownership from opportunity discussion to sign off, ensuring value was created in 100% of the projects. - Technical Delivery: Ownership of the technical design and implementation throughout the build and User Acceptance Testing; reducing employee costs per task by an estimated average of 10%. - Training & Enablement: Provided live sessions, videos, and documentation to facilitate a 50% increase in the standardization of opportunity management.

Vancouver, British Columbia, Ca

Clients: Splunk, GE Digital, Datto, UserVoice, Ada Technologies, BlueCat Networks, TrackTik, Restaurant365, InfluxData, Elastic, Uberflip.Systems: Gainsight, SalesforceValuize Consulting- Lead Solutions Architect: Design, standardize, and develop complex technical implementations increasing the number of customer deliverables achieved by 20% and ensuring complete delivery.- Solutions Architect Trainer: Mentor new Solution Architects through the implementation process and best practices increasing technical delivery quality by 15%.Splunk (~4,500 Employees)- Migration Manager: Developed a QA & Release process for a billion-dollar SaaS enterprise, successfully facilitating 7 monthly releases with 850+ artifacts to decrease the CSM's time to task completion by 5%. GE Digital (~1,500 Employees)- Lead Solutions Architect: Designed and Built automated solutions to transition 10% of each Opportunity Renewal Manager's manual tasks to automation (tech touch) increasing the Opportunity management capacity.

Vancouver, Bc, Ca

As the business systems administrator, my responsibilities include implementing, integrating, and managing the software systems used by BC Tech. A large component of the role revolves around data intake, architecture, and maintenance. Additionally, components such as process automation, change management, and user experience are vital to the success of BC Tech's software systems.

Vancouver, Bc, Ca

The focus of the Growth Programs is to work with Startups, earning an annual revenue between $250k to $2MM, in order to aid them past the $5MM mark. As a Program Manager, I administer and develop a range of programming. I work to implement systems and processes in order to increase the program structure, process, and efficiency. My main responsibilities are outlined below.The Executives-in-Residence is the highest level of mentorship available at the BC Tech Association. Former Executives, who have built and/or ran their own companies provide time and mentorship for Startup CEOs on a one-on-one basis. I manage the program and am currently creating online resources and structures. As the Salesforce Administrator, I am developing and implementing a new data structure and tracking system. The purpose is to increase process automation and data analysis capabilities.

Vancouver, Bc, Ca

The focus of the Growth Programs is to work with Startups, earning an annual revenue between $250k to $2MM, in order to push them past the $5MM mark. As the Programs Coordinator, I administered a range of these programs. The day to day work would involve scheduling, process development, business analysis, and ecosystem management. My main responsibilities are outlined below.Administered the HyperGrowth:Life 1.0 accelerator program. I would analyze the needs of the cohort and determine the ideal Subject Matter Experts to deliver the programming. The administrative efforts required continual program process and structural improvements. Administered the Connection Days capital program. I would work with Venture Capitalists or Multinational Enterprises in order to connect them with ideal, high potential Startups. Once identifying the Investor’s needs, I would analyze the BC Technology Ecosystem and host an event where selected Startups pitch to the investor during one-on-one sessions. As the Salesforce Administrator, I worked with consultants and oversaw the overhaul of our Salesforce system. The data was restructured in order to clean up current processes and prime the system for future implementations.

Bachelor Of Commerce (Bcom), Business Technology Management, Minor In Economics

Introduction To Programming (Nanodegree - 5 Courses), Computer Science