Curtis Wade, Mba Email & Phone Number

United States

Having the opportunity to own your Direct Sales business that's apart of a $2 Billion-dollar; 8-year-old Skincare and Wellness global company. Able to Work from Home; Set your own Hours; Build a Legacy Global Business with a team to help you. Being a part of a team of successful business owners who have discovered the one true fact that gives you the edge to succeed in a home-based business.

Dallas/Fort Worth Area

Preparing strategies to demonstrate, promote, and sell various products to Commercial; Restaurant; Hotel; Retail customers.- Maintained close working relationship with both existing and new customers regarding new and different products; maintained customer interaction database.- Monitored sales targets and motivated sales team to achieve the company’s goals- Innovated new sales tools and marketing techniques to increase sales objectives of products.

Dallas/Fort Worth Area

Provide our clients with a unique, proven, satisfaction-driven performance measurement modelEncourage development of best practices - Help clients’ management understand areas on which to focus improvement prioritization - Provide clients’ management with unbiased, impartial data to support their change initiativesRelate currently used effectiveness metrics to Customer Satisfaction, using: - JDPA’s uniquely deep cross-industry satisfaction data - JDPA’s… Show more Provide our clients with a unique, proven, satisfaction-driven performance measurement modelEncourage development of best practices - Help clients’ management understand areas on which to focus improvement prioritization - Provide clients’ management with unbiased, impartial data to support their change initiativesRelate currently used effectiveness metrics to Customer Satisfaction, using: - JDPA’s uniquely deep cross-industry satisfaction data - JDPA’s proprietary satisfaction modeling tools and expertiseAssist customer support facilities in determining where their incremental improvement efforts should be focused to best achieve higher satisfaction – prioritizationHelp call center management monetize their successful efforts at becoming top-flight in customer satisfaction - Award which can be licensed for use in promotion and marketing materials - Customer Service’s weight in our Customer Service Index (CSI) Models - Service investment can be linked to improved retention and willingness to bundle additional products and services - Service investment can be linked to willingness to recommendGuide end-users who want to choose providers who have exhibited distinguished customer service performance Show less

Frisco, Texas

Implemented workforce management systems, procedures for IVR; online banking/bill pay and chat for View Point Bank’s call center members service agents; created knowledge tools to ensure call center employees possessed high skill levels.Developed customized training programs, materials for call centers for PFSweb Inc.; and A Better Answer Call Centers Inc. that covered creating on-line marketing procedures and campaigns for cross/up-selling customers (Match.com, Flavia Coffee Service… Show more Implemented workforce management systems, procedures for IVR; online banking/bill pay and chat for View Point Bank’s call center members service agents; created knowledge tools to ensure call center employees possessed high skill levels.Developed customized training programs, materials for call centers for PFSweb Inc.; and A Better Answer Call Centers Inc. that covered creating on-line marketing procedures and campaigns for cross/up-selling customers (Match.com, Flavia Coffee Service, and DIRECTV) customer service, leadership, teamwork, and management (including Train-the-Trainer courses).Instructed more than 200 customers service representatives, supervisors, and managers in training courses.Call Center Management Optimization Program Enhancing call center skills, behaviors and habits of front line management Creating a change in philosophy (management and agents) Providing management reporting tools/training to facilitate enhancements Sales and Service Skills Training Workforce Management forecasting Implementing process analysis techniques Customizing solutions to fit realities of the call center Process improvements and Best Practices Agent and Customer retention Reducing operating cost Improved service levels Show less

Dallas/Fort Worth Area

Served as PMO financial manager responsible for and owning accountability for day-to-day oversight of AT&T’s Consumer Division (western local platform); managed a financial budget plan of $35M+.Created closure and consolidation plans for integrating the division’s western local platform into the national local platform as part of the AT&T call center move to New Jersey. Consolidated an electronic employment application process and interface with PeopleSoft’s applicant tracking… Show more Served as PMO financial manager responsible for and owning accountability for day-to-day oversight of AT&T’s Consumer Division (western local platform); managed a financial budget plan of $35M+.Created closure and consolidation plans for integrating the division’s western local platform into the national local platform as part of the AT&T call center move to New Jersey. Consolidated an electronic employment application process and interface with PeopleSoft’s applicant tracking system for Citizen’s Communications that supported more than 2,000 new employees acquired from other properties. Show less

Dallas, Texas

Managed 60 direct reports in a 24/7 technical support center, providing technical and functional phone support for customized supply chain warehouse management software.Lowered customer calls paged out to the staff in order to cut inter-company charges 57%.Maintained and invoiced software licenses maintenance agreements.Controlled a $2M center operations budget.

Richardson, Texas

Directed multiple project teams, consisting of six members each, in service to Fortune 500 clients.Headed projects for Automatic Data Processing (ADP) in Cleveland, Chicago, and Dallas that improved agent ability to meet customer needs; resulted in an average of $346K in annualized opportunity per region.Implemented optimization and best practices with 16 of 28 Aetna Health Member Services contact centers throughout the US.Coordinated projects with Verizon Business Sales Center… Show more Directed multiple project teams, consisting of six members each, in service to Fortune 500 clients.Headed projects for Automatic Data Processing (ADP) in Cleveland, Chicago, and Dallas that improved agent ability to meet customer needs; resulted in an average of $346K in annualized opportunity per region.Implemented optimization and best practices with 16 of 28 Aetna Health Member Services contact centers throughout the US.Coordinated projects with Verizon Business Sales Center (formerly GTE) in Indiana and Washington state that produced a combined savings of $1.75M+ and generated more than $37M in sales revenue. Show less

Master Of Business Administration (Mba), Management, 3.8

Bachelor Of Science (Bs), Industrial Engineering, 2.9

Activities and Societies: Kappa Alpha Psi