Curtis Wright Email & Phone Number

Oxford, GB

London And Manchester

At ASM effective security is about more than great technology, we are committed to providing expertise, simplicity, value, and flexibility for our customers in everything we do.We bring together engineering excellence, industry leading technologies and fully accredited monitoring facilities to create smart and scalable security systems and surveillance.

Manchester, England, United Kingdom

London, England, United Kingdom

Taking on an exciting journey of growing an electronic security division within an already global security and technology based business. ICTS Electronic Security is already a well founded part of the industry with the normal accreditation, customer bases, partner status' and Alarm Receiving Center (ARC) to boot. From NSI Gold to working within the Plexus.

• Service & Commercial Director, leading cross functional team and responsible for major accounts including Apple, Tesla, M&S and CNI sites including MOD, Broadcasting, Thames Water and Valero Oil
• Increased revenue on all key accounts by identifying and maximising opportunities
• Successful tender for two framework agreements producing potential revenue of more than £2m annually across installation and maintenance

Oxford, United Kingdom

• Transformed service department, increasing productivity, morale and staff retention, by developing strong relationships and trust within the team and completely restructuring the department
• Developed a new CRM system working closely with the IT team, enabling more robust and accurate data to inform commercial strategy; created dashboards and excel reports, delivered roadshows to engineers to increase.
• Secured a new estate with a key account (M&S) to supply intruder alarms for all UK stores with an annual portfolio of £1m

Thames Valley

• Full P&L responsibility for branch with annual turnover of over £6.7m; multinational clients including Sainsburys and the Jobcentre
• Led a team of 8 direct reports and total branch head count of 75 employees; successfully met operational, sales, installation and service targets, ensuring service portfolio increased year on year
• Reduced monthly attrition rate from 13.7% to 10% by analysing data and trends to identify areas of improvement; improved communication with customers and implemented more effective sales and retention measures such as.
• Increased profits year on year despite decreasing portfolio and declining revenue by streamlining operational processes to increase efficiency and margins

Woodley Reading

• Operations Manager responsible for Small Works, Service & Preventative Maintenance departments with a total revenue stream of over £3.5m
• Successfully led previously failing department of 16 engineers including 2-night works engineers and 14 engineers with a 24-hour, 365 days a year cover, to exceed forecast and finish 114% to plan at a gross margin of 54%
• Created new scorecard process for tracking and improving engineer performance; subsequently implemented across the business on a global level

Thames Valley

Nvq Level 2 And 3 1851 Fire And Security

10 Gcse Grades A-C Including English, Maths, Science, Business Studies And History.