Curtis W. Smith Email and Phone Number
Curtis W. Smith work email
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Curtis W. Smith personal email
I am a highly skilled cyber security professional with experience working in various roles and responsibilities such as incident response, threat intelligence, and network security. My experience has allowed me to develop a deep understanding of security best practices and technologies. I am certified in several key areas, including:-GIAC Certified Windows Security Administrator: demonstrating my knowledge and skills in securing Windows systems and networks.-Microsoft 365 Certified: Security Administrator Associate: demonstrating my proficiency in protecting identities, data, and devices with Microsoft 365 security solutions.-Microsoft Certified: Identity and Access Administrator Associate: demonstrating my ability to secure access to resources in Azure and Microsoft 365.-Microsoft Certified: Azure Administrator Associate: demonstrating my ability to manage and secure Azure resources.I am passionate about staying up-to-date with the latest industry developments and am always looking for new ways to improve our IT systems. I am a skilled communicator, and I enjoy working closely with my colleagues to understand their unique needs and challenges. I am confident that I can help my organization achieve its goals by providing the best possible solutions to protect it from cyber threats.
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Manager Of Infrastructure And OperationsGpd Group Jun 2023 - PresentAkron, Ohio, UsAs a current Infrastructure and Operations Manager, I am responsible for establishing and enforcing operational best practices, fostering a culture of continuous improvement, incident management, and disaster recovery planning. My role also involves cultivating high-performing teams through coaching, mentoring, and professional development to enhance overall efficiency and expertise. I manage vendor relationships, negotiate contracts, and optimize IT budgets for cost-effective infrastructure solutions. Additionally, I oversee critical infrastructure projects from inception to completion, ensuring timely delivery and budget adherence, while using monitoring tools to proactively maintain optimal infrastructure performance.
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Security AdministratorGpd Group Jan 2021 - Jun 2023Akron, Ohio, UsAt GPD Group, I proactively managed and configured enterprise EDR to ensure real-time threat protection, rapid detection, and thorough incident investigation. I successfully deployed and maintained security tools such as Secure Email Gateway, Secure Web Gateway, and MFA for both on-premises and cloud applications, adhering to Microsoft and NIST best practices. I prioritized strengthening server and endpoint environments against prevalent attack vectors, ensuring prompt vulnerability remediation and meeting monthly patching commitments within the SLA, significantly enhancing our security posture. Ultimately, the work I provided helped increase the overall security posture for the company and pushed GPD to a higher level of maturity on thier Cybersecurity Journey.
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Service Desk SupervisorGpd Group Jan 2020 - Dec 2020Akron, Ohio, UsAs the Service Desk Supervisor at GPD, I am responsible for developing and cultivating the "End User Experience" by focusing on efficient resolution of incidents and timely fulfillment of requests. I take overall responsibility for incident management and request fulfillment on the Service Desk and manage the completion of projects related to the End User experience in both technical and interpersonal aspects. I maximize delivery and fulfillment via Enterprise class systems such as SCCM, Intune and Office 365, and assist system administrators as needed in technical efforts and communication planning. I also manage a team of IT Support Analysts, ensuring they are monitoring ticket queues and responding to tickets and calls in a timely manner, perform briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk, and manage shift staffing schedules and Service Desk coverage to ensure staffing and skill levels are maintained throughout operational hours.
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It Support Analyst IiGpd Group Jan 2018 - Jan 2020Akron, Ohio, UsAs a IT Support Team Lead, I coached and mentored analysts on maintaining a positive attitude towards assisting and helping employees with IT needs, and developed their abilities and skills through training. I also provided first-line support when workloads were high, or where additional experience was required, and acted as an escalation point when difficult or controversial calls were received. Additionally, I leveraged enterprise-class tools such as System Center Configuration Manager for Operating system deployment, Windows Patching, and Application deployment and coordinated software updates and upgrades for 700+ employees across the entire company. I also managed the asset lifecycle of all Service Desk level equipment from procurement to recycling and disposal.
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It Support AnalystGpd Group Mar 2016 - Jan 2018Akron, Ohio, UsAs an IT Support Analyst at GPD Group, I provided technical support and assistance to non-IT employees by answering phones and responding to help-desk requests. I analyzed and resolved problems with workstation equipment and enterprise software and worked with a team of IT support analysts to resolve larger and widespread issues. I also focused on processes and process improvement to increase efficiency in everyday tasks, evaluated new practices to determine possible value of changing processes, and conducted training and education on new hardware and software such as printers, VPN clients, and virtualized desktop software.
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SergeantOhio Army National Guard Nov 2008 - Nov 2020Arlington, Virginia, UsSquad Leader Responsibilities – Responsible for the training, health, welfare and morale of 10 soldiers (2 Team Leaders, 8 Team members). Received orders from the Platoon Leader and relayed to team leaders. Reported mission status and updates to platoon and company leadership. Tracked and conducted annual soldier reviews for platoon leadership. Signed for and managed up to $1,000,000 worth of equipment, vehicles and protected resources such as ammunition.Team Leader Responsibilities - Provided technical and tactical guidance to subordinate personnel; responsible for the health, welfare, morale and training of 3-4 Soldiers, and over $100,000 worth of vehicles and equipment. Fully capable of working individually, as a part of a team, or in a team leadership position. Information Assurance Technical level 1 qualified under DoD 8570.01-M for regular use of Military and Government Information Systems. Appointed as backup Information Assurance Security Officer (IASO) for 583rd Military Police Company to help enforce information assurance policy. -
Security OfficerParagon Security Oct 2010 - Sep 2016Toronto, Ontario, CaAs an armed security guard working for the Department of Homeland Security, I effectively managed and diffused complex situations through verbal communication to maintain safety for all individuals involved. I used a positive attitude and solution-minded approach to prevent hostile situations from escalating, and regularly prepared official written reports of investigations for violations. Additionally, I reported and documented technical issues with CCTV systems, office computers, and communications equipment, analyzed patterns of human traffic for warning signs of potential security threats, applied effective screening procedures for vehicles entering restricted areas, and maintained access rosters and confirmed access privileges for contractors. I was honored as Officer of the Year 2011 for the Department of Homeland Security/Federal Protective Service Ohio contract.
Curtis W. Smith Skills
Curtis W. Smith Education Details
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Tiffin UniversityLeadership And Change -
American Military UniversityInformation Technology Management
Frequently Asked Questions about Curtis W. Smith
What company does Curtis W. Smith work for?
Curtis W. Smith works for Gpd Group
What is Curtis W. Smith's role at the current company?
Curtis W. Smith's current role is I&O Manager | Driving Operational Excellence and Security Assurance.
What is Curtis W. Smith's email address?
Curtis W. Smith's email address is cs****@****oup.com
What schools did Curtis W. Smith attend?
Curtis W. Smith attended Tiffin University, American Military University.
What are some of Curtis W. Smith's interests?
Curtis W. Smith has interest in Social Services, Economic Empowerment, Education, Environment, Science And Technology.
What skills is Curtis W. Smith known for?
Curtis W. Smith has skills like Leadership, Security Operations, Military, Training, Customer Service, Time Management, Team Building, Computer Hardware Troubleshooting, Security, Force Protection, Team Leadership, Microsoft Office.
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