Curtis W. Smith Email & Phone Number

Akron, Ohio, Us

As a current Infrastructure and Operations Manager, I am responsible for establishing and enforcing operational best practices, fostering a culture of continuous improvement, incident management, and disaster recovery planning. My role also involves cultivating high-performing teams through coaching, mentoring, and professional development to enhance overall efficiency and expertise. I manage vendor relationships, negotiate contracts, and optimize IT budgets for cost-effective infrastructure solutions. Additionally, I oversee critical infrastructure projects from inception to completion, ensuring timely delivery and budget adherence, while using monitoring tools to proactively maintain optimal infrastructure performance.

Akron, Ohio, Us

At GPD Group, I proactively managed and configured enterprise EDR to ensure real-time threat protection, rapid detection, and thorough incident investigation. I successfully deployed and maintained security tools such as Secure Email Gateway, Secure Web Gateway, and MFA for both on-premises and cloud applications, adhering to Microsoft and NIST best practices. I prioritized strengthening server and endpoint environments against prevalent attack vectors, ensuring prompt vulnerability remediation and meeting monthly patching commitments within the SLA, significantly enhancing our security posture. Ultimately, the work I provided helped increase the overall security posture for the company and pushed GPD to a higher level of maturity on thier Cybersecurity Journey.

Akron, Ohio, Us

As the Service Desk Supervisor at GPD, I am responsible for developing and cultivating the "End User Experience" by focusing on efficient resolution of incidents and timely fulfillment of requests. I take overall responsibility for incident management and request fulfillment on the Service Desk and manage the completion of projects related to the End User experience in both technical and interpersonal aspects. I maximize delivery and fulfillment via Enterprise class systems such as SCCM, Intune and Office 365, and assist system administrators as needed in technical efforts and communication planning. I also manage a team of IT Support Analysts, ensuring they are monitoring ticket queues and responding to tickets and calls in a timely manner, perform briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk, and manage shift staffing schedules and Service Desk coverage to ensure staffing and skill levels are maintained throughout operational hours.

Akron, Ohio, Us

As a IT Support Team Lead, I coached and mentored analysts on maintaining a positive attitude towards assisting and helping employees with IT needs, and developed their abilities and skills through training. I also provided first-line support when workloads were high, or where additional experience was required, and acted as an escalation point when difficult or controversial calls were received. Additionally, I leveraged enterprise-class tools such as System Center Configuration Manager for Operating system deployment, Windows Patching, and Application deployment and coordinated software updates and upgrades for 700+ employees across the entire company. I also managed the asset lifecycle of all Service Desk level equipment from procurement to recycling and disposal.

Akron, Ohio, Us

As an IT Support Analyst at GPD Group, I provided technical support and assistance to non-IT employees by answering phones and responding to help-desk requests. I analyzed and resolved problems with workstation equipment and enterprise software and worked with a team of IT support analysts to resolve larger and widespread issues. I also focused on processes and process improvement to increase efficiency in everyday tasks, evaluated new practices to determine possible value of changing processes, and conducted training and education on new hardware and software such as printers, VPN clients, and virtualized desktop software.

Arlington, Virginia, Us

Squad Leader Responsibilities – Responsible for the training, health, welfare and morale of 10 soldiers (2 Team Leaders, 8 Team members). Received orders from the Platoon Leader and relayed to team leaders. Reported mission status and updates to platoon and company leadership. Tracked and conducted annual soldier reviews for platoon leadership. Signed for and managed up to $1,000,000 worth of equipment, vehicles and protected resources such as ammunition.Team Leader Responsibilities - Provided technical and tactical guidance to subordinate personnel; responsible for the health, welfare, morale and training of 3-4 Soldiers, and over $100,000 worth of vehicles and equipment. Fully capable of working individually, as a part of a team, or in a team leadership position. Information Assurance Technical level 1 qualified under DoD 8570.01-M for regular use of Military and Government Information Systems. Appointed as backup Information Assurance Security Officer (IASO) for 583rd Military Police Company to help enforce information assurance policy.

Toronto, Ontario, Ca

As an armed security guard working for the Department of Homeland Security, I effectively managed and diffused complex situations through verbal communication to maintain safety for all individuals involved. I used a positive attitude and solution-minded approach to prevent hostile situations from escalating, and regularly prepared official written reports of investigations for violations. Additionally, I reported and documented technical issues with CCTV systems, office computers, and communications equipment, analyzed patterns of human traffic for warning signs of potential security threats, applied effective screening procedures for vehicles entering restricted areas, and maintained access rosters and confirmed access privileges for contractors. I was honored as Officer of the Year 2011 for the Department of Homeland Security/Federal Protective Service Ohio contract.

Master Of Business Administration - Mba, Leadership And Change

Bachelor’S Of Science, Information Technology Management