Curtis Turner Email & Phone Number

St. Louis, Mo, Us

St Charles, Missouri, Us

Directly and indirectly manage teams consisting of 8 individual contributors and 1 manager. Oversight responsibility for all infrastructure services including servers, networks, data center facilities, backup systems, telephony in addition to Service Desk and End User computing teams. Current priorities are: - Own and manage department budgets- Manage partner relationships - Oversee the development, delivery maintenance of SOPs, policies, process guidelines and other technical operations documents- Manage, deliver and improve SLA/OLAs- Adoption and deployment of technologies to improve availability and efficiency

St Charles, Missouri, Us

Currently leading two teams; Infrastructure and Application Development. The Infra team is responsible for all infrastructure services and systems, including physical and virtual servers, networks, data center facilities, backup systems, telephony, desktops, etc. The application development team delivers and supports application solutions including e-commence, mobile banking, APIs, third party integration and custom software.* Own and manage entire infrastructure stack and associated budget.* Restructured infrastructure teams to better support business needs* Drive internal IT projects* Develop and manage annual roadmaps* Develop and drive to 3 year infrastructure plan

Atlanta, Ga, Us

Led two teams (7 individual contributors) of engineers focused on automation and network infrastructure monitoring with my focus being on * service automation and improvement * organizational monitoring tools strategy and rationalization * event management and orchestration * process development and implementation * documentation improvement

Saint Louis, Mo, Us

Supervised 17+ local and remote FTEs and contractors and P&L of a $7M combined budget. Reported directly to the Sr. Director of Monitoring responsible for enterprise wide monitoring solutions and services, including availability, application performance monitoring, event management process, and process automation for incident tickets.• Reduced MTTR of key applications by 40+% through the implementation of new application performance monitoring services and processes.• Performed as subject matter advisor and served as point of escalation; actively involved, as required, to meet schedules and resolve problems highly complex in nature.• Improved event response by ~10% within first 90 days; conceived, socialized and implemented new Enterprise Event Management team.• Managed the vendor relationship including determining in scope and out of scope work, working through any interpretation of contract terms and monitoring/reviewing SLA adherence.• Spearheaded tool integration and rationalization efforts for 2 mergers reduced cost of tools by 10%.• Delivered, owned and maintain SOP, IT policies, process guidelines and other technical operations documents.• Directed team of managers to develop mid/long term roadmaps plus associated resource and budget planning.• Ensured frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities.

Saint Louis, Mo, Us

Accounted for a $4M+ budget with direct supervision of 13+ individuals including multiple domain architects, monitoring engineers, consultants & business analysts. Owned all tools and systems that measured and reported on system availability, response time and SLA performance for all key business systems including web services and portals.• Conceived and deployed strategic framework for synthetic monitoring and testing of real time performance for business-critical systems including web, middleware, databases and underlying network and infrastructure; through this proactive load and performance testing reduced web downtime by 15%.• Designed, owned, implemented and maintained tools, alerting policies and standards for proactive and reactive management of systems and applications performance. Delivering improved system scale that reduced OpEx and time to resolve Tier 1 issues by 200%.• Cultivated and led teams collaborating with business, IT and vendor partners to develop technology roadmaps, negotiate SLA/OLAs and accelerate design, build, deployment and adoption of new technologies.• Championed and drove alignment of products and services and developed new training programs that improved IT tools adoption by 30%.• Created new IT service organization, including policies, SOPs, standards, size, scope and authority.• Tasked with oversight for vendor management, SOW creation, vendor SLA management and contract negotiation; saved $110,000+ (~ 10%) in single contract by negotiating through licensing/flexible usage terms.• Functioned as key stakeholder in Change & Problem Management, including post incident reviews, to improve processes and reduce future incidents.• Defined, developed & presented IT KPIs, improved IT metrics visibility to senior executive leadership.• Crafted responses for internal and external auditors and regulators such as FINRA, FED and state governments.• Directed cross-functional teams and resources supporting merger and transition efforts.

., Missouri, Us

Established IT consulting practice relationships; built portfolio of IT security, solution consulting, staffing and turnkey program delivery services to help clients achieve business, financial and technical goals. • Formed, led and managed local and off-shore team to respond to RFI, design innovative solutions and build competitive proposals. Captured major contracts with 15 clients in first year.• Managed daily operations, oversaw development teams and assessed delivery of IT services at client sites; established strategy and practices to provide high quality deployments, deliver complex products and balance demand vs. capacity.• Partnered with client leadership to build core teams, execute IT programs, design IT security and risk mitigation strategy, accelerate emerging technology transformation and improve customer satisfaction/retention.

San Francisco, California, Us

Maintained relationships with IT stakeholders and business leadership to establish ITIL based service delivery processes for Test and QA labs environments.• Developed hardware, software, configuration, integration standards and CMDB process to improve and automate technology releases. Reduced errors between development, test and production environments by 5%.• Formed and led ad-hoc “red” teams to identify root cause, fix critical issues in testing.• Guided and led offshore implementation teams; developed communication process and delivery schedules.• Mentored peer team members on process, approach, soft skills and other intangibles for routine and other issues, as well as leading team project meetings, defining priorities, goals, deadlines and deliverables

Directed and oversaw $5M enterprise test data center project; developed life cycle process for data center access layer devices reducing out-of-cycle capital expense by 10%. as Telecom EngineerLed major $1.5M branch office network improvement project. Assessed new network hardware and software technologies, services provider capabilities and deployed a secure, scalable network to increase capacity, reduce latency and operating cost integrating 700 branch offices across the US. Reduced annual OpEx costs by $300K through negotiating contract to improve SLAs, define non-performance penalties and deliver additional monitoring, reporting, consolidated billing and dedicated on call support services.Reduced capital expenditure by almost 65% while maintaining network performance through research and evaluation of network hardware latency in non-core network. Worked with support teams to configure LAN/WAN network to enable remote application monitoring and system deployments thus eliminating need for shipping tapes and manual after-hours upgrades.

Us

Led team of 6 network engineers to architect, design, right size and administer highly available LAN/WAN networks across 10 sites. Renegotiated contracts and lead major projects to build new data center, deployed redundant cross site WAN networks saving $500K/yr. Received technical award for building cost effective satellite network and TOPS customer satisfaction award for providing core services and seamless hand off for non-core services.

Washington, Dc, Us

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