Curt Niles Email & Phone Number

Saint Paul, MN, US

Burnsville, Minnesota, US

Responsible for accurately and efficiently applying plastic protective book coverings, labels, pockets and other miscellaneous materials to books and non print materials.

Antwerp, BE

Process a high volume of invoices for US and Canadian vendors (SAP);Process payments to suppliers in a timely manner;Work with internal business partners to resolve invoice issues;Escalate invoice issues for resolution in a timely manner;Provide excellent customer service to internal and external customers;Work on process improvements and other.

Match invoices to purchase orders in Oracle, route non-PO invoices for approvals.Review Invoice holds and un-invoiced receipts reports. Follow up with approvers and Procurement to resolve issues. Reconcile vendor statements and request copies of missing invoices.Research, track, and resolve accounting problems or errors.Resolve complex problems by.

• Created and designed proxy cards for publicly held corporations holding Board of Director general meetings, using MS Word and Elixir Opus document designer software.
• Proofed new and revised proxy cards based on departmental rules and guidelines for design involving but not limited to grammar, verbiage, formatting and integration of SEC mandated client meeting agendas and notes to.

• Supported colleagues via calls from internal RBC employees for various password, hardware, wireless and 100’s of applications.
• Documented, resolved, or assigned tickets in HP Service Manager application to level 2 technical support or business application functional support via warm transfers within provided time, first call resolution and.
• Call handling procedures relied upon analyst’s working knowledge of I.T. principles/general troubleshooting techniques, use of multiple knowledge bases and support of senior analysts.

• Processed incoming calls via VCC/Avaya X-one supporting 240,000 internal UHG employees (some members) for various password, hardware, wireless and 5000+ applications.
• Documented, resolved, or assigned tickets in Service Now application to level 2 support via cold/warm transfers of customers within timed ranges for each category of support provided (i.e. password, telecommuter, etc.).
• Call handling procedures relied upon analyst’s working knowledge of I.T. principles/general troubleshooting techniques and use of Optum proprietary knowledge in KPS Universal Knowledge.

Followed scripted instructions to configure Verifone POS credit card readers with ip address information and build hard drives in preparation to replace existing hard drives/CPU's in various POS retail locations across the U.S.. Assisted by project managers to resolve issues and answer questions. Accurately packed, shipped and confirmed equipment receipt.

Eagan, MN, US

Perform reconciliation of claims submitted by providers or subscribers in accordance with established contractual agreements and benefit plan design.Verifies member participation and processes claims in accordingly.Ensures timely and accurate payment or denial of claims.Evaluates and researches non-routine claims for processing. Completed ICD-9 & ICD-10.

St. Paul, Minnesota, US

Used Millennium performing raw data entry through the front-end user interface. I was responsible for maintaining data integrity and accuracy while running canned and ad hoc reports which provide data that allows finance to reconcile, balance and close for each accounting period. Must understand and practice HIPAA and PCI compliance standards. Provided.

Stamford, CT, US

Set up desktop computers in training area to be used for employee learning of new system implementation. Troubleshooting of training desktop computers during learning sessions. Manually installed and configured 125+ desktop computers for individual user access of new system.

Stamford, CT, US

Assumed existing analyst role over SAP 4.6c SD module in order-to-cash environment. Assisted with configuration by WM analyst; performed troubleshooting and trained users on new functionality. Involved with requirement gathering and assisted with the integration of multiple new customers into existing configuration framework.

Stamford, CT, US

Responsible for Avaya software, hardware, telephony closet as well as critical Customer Service 800 numbers and phone queues.

Stamford, CT, US

Responsible for backup of 100+ servers using Veritas/Symantec Netbackup; Critical backup of SAP 4.6c instance, ecommerce and network data for 200+ employees.

Stamford, CT, US

Responsible for documentation, weekly meetings, communication to appropriate affected users and auditing requirements to comply with SOX and HIPAA regulations. Supplied requested information to auditor requests.

Stamford, CT, US

Responsible for overseeing 100+ servers consisting of primarily Dell and HP hardware using Windows Server 2000 and 2003.

Stamford, CT, US

Responsible for Dell laptop and desktop hardware in a Windows XP environment of 150+ users and light MAC duties of 25+ users.

Stamford, CT, US

Responsible for successful roll-out of IT Help Desk and software at local plant with 150+ employees which involved creation of job processes, training with application. Assisted within team framework consisting of remote colleagues at various Cenveo plants in an effort to design and rollout a corporate IT Help Desk.

Stamford, CT, US

Facilitated meetings, documentation, WBS, communication for a successful on-time proprietary eCommerce design and build.

US

Member of a three person Sales and Distribution team converting a legacy system to SAP 4.0. Assisted with SD configuration under the tutorage of an SAP bronze level consultant, performed testing, created training documentation and presentation curriculum, lead classroom sessions teaching end-users. Post implementation maintained and supported Sales and.

US

Provided work direction to 4 direct reports. Enforced and implemented measures and procedures to maintain inventory, accounting and storage integrity.

US

Provided work direction for 1 direct report with limited supervision due to working hours. Fulfilled bulk orders for AMEX divisional offices. Fulfilled and delivered orders for inhouse production departments. Performed physical inventories nightly.

Provided work direction for 2 direct reports. Matched delivered material against purchase orders stored in legacy system Materials Accounting and Purchasing System (MAPS) and entered data accordingly. Received and delivered material as directed. Used material handling equipment to unload and store materials. Performed physical inventory counts daily..

Matched delivered material against paper purchase orders. Received and distributed according. Used material handling equipment to unload trucks and store pallets of material in warehouse. Performed physical inventory counts daily.

Filled, packed and shipped material requests from IDS divisional offices.

B.S. In Business, Accounting Emphasis (1 Class To Complete Degree), Management And Accounting

Associate In Arts, Liberal Arts

Education record

Education record