Network Technical Specialist
Girobank N.V.
Curacao, Willemstad
Professional Work ExperienceGIROBANK N.V. 2000-June 2015Junior Network & Technical Specialist The position is Jr. Network & Technical Specialist working as Helpdesk/PC Support, and additionally, administrator for all software, Personal computers, Hardware, and server related. Achievements and Contributions• Helpdesk/PC Support: Respond to incoming calls or email requests. Provide internal customer support (hardware and software) and record the ticket in the helpdesk system.• ATM Management: ATM Technician. Configure, deploy, monitor, maintain, and solve ATM problems. • Windows Server (2008) and Active Directory: Assist with the creation and maintenance of both Physical and Virtual servers. • Server: Maintenance of server infrastructure and new creation of server area• IP-Phone implementation: Avaya Phones and server installation.Medium to Large Projects• ATM Replacement: Coordinated replacement project and replacement of ATM• Triple-Des implementation• Project replacement of PC bank-wide• Server infrastructure (VMware)• Replacement of the whole infrastructure of 300 Analog Phone Platforms to Avaya Platform• Opening of Branch Bonaire Deployment of server, computers and Avaya Phone, VMware platform• TrendMicro Antivirus software Bank-wideAdministrator, Support & DevelopmentThis position supported general hardware and software support demands while also assisting with server monitoring and backup.Achievements and Contributions• IT Support: Support IT (hardware and software) to employees.• Backup: Monitor if server backup was successful and replace tapes when necessary.• Web/PC/Servers Security: TrendMicro for computers and servers• Additional Administrator for the following software: o BPMoneo Risk Analysto Teammateo Nacs technical support (CBCS software)