Business Intelligence, Data Warehousing and Syteline ERP management.

Developing data warehouses and creating BI front ends to report KPI's and other production environment information.

Consolidated reporting systems and developed a single-source executive dashboard of KPI's for Hickory Farms for their Retail, Wholesale, Production and Supply Chain business units using Google Docs, Google Gadgets and SQL. Pursued opportunities for integrating disparate legacy systems to streamline information reporting needs. Gained experience in retail business processes and provided performance improvement recommendations.

Designed a Customer Satisfaction reporting website for the Eye Care Professional Industry for Ritter Associates. Managed all aspects of design, content and development phases.

Highly motivated individual and team player who likes to raise the bar on any project or process assigned to me. Well versed in market research methodologies, techniques and practices. Responsible for new business development from proposal preparation to system launch from an Information Technology, Project Management and Operations perspective.

Private company providing market intelligence and customer satisfaction results to Fortune 500 companies in automotive, finance, hospitality, and retail industries. Specialist - Technical 2006 - 2009Managed all aspects of business development for the market research, organized and led bid team members from various departments to ensure accuracy and accountability.Designed and implemented two major automotive dealer solutions that focused on customer satisfaction and closed-looped case management.Interfaced with senior decision makers to strategize the proposal preparation scope and specifications, developing the project's technical roadmap.Led initiative to prepare quotes and proposal content producing results within the deadline requirements.Collaborated with clients to design Web solutions to facilitate auto dealers' customer satisfaction and retention.Led the IT development group through project awards, documented specifications, and directed the development team in launching new products.Prepared and conducted performance reviews with a 100% retention rate of team members as well as suggested and awarded one promotion per year.Lead Analyst 2002 - 2006Team Lead for seven Information Technology professionals in the applications development group. Supervised all new product development for medium to large-scale customer satisfaction programs utilizing various data collection methodologies such as mail, online, IVR, and Call Center. Developed industry-recognized web reporting sites to deliver user-friendly access to survey data.Designed, developed, and marketed a large-scale online reporting system providing a cost-effective data access to over 600 data points.Recognized company-wide with the Mark of Excellence Award for the development and implementation of a reusable reporting system.

Served as the Lead IT constituent of new product development team. Collaborated with Director of Product Development to deliver a new data reporting mechanism for the automotive industry customer satisfaction process.Designed, developed and implemented a customer satisfaction reporting system.Worked with creative staff to develop interactive marketing material using Flash.Received area Commerce Award for an interactive marketing tool.Submitted invention for patent consideration - Application number: 10/180,397.

Spearheaded research and development efforts of web-enabled reporting mechanisms.Designed, developed and implement the first web-enabled reporting system in the automotive customer satisfaction arena.Raised the bar and set new industry standard for delivering reports via Internet eliminating the cost of printed media.Received Mark of Excellence Award for the development and implementation of the Toyotasurvey.com reporting site.

Supported and maintained document scanning system.Provided technical support and problem resolution for 20 users' workstations.Designed and developed a customer time tracking system to help facilitate automated labor reporting, scheduling and cost analysis.

Provided wide range of IT support for data capture and reporting needs for document management and automotive clinics.Implemented and supported a high volume document scanning system that increased productivity and reduced labor time.Implemented hand-held computer data capture system which eliminated material and data entry costs. Recognized company-wide with the Mark of Excellence Award for the implementation of hand-held computer data collection system.

Provided internal Help Desk and technical support for over 60 users. Programmed Computer Aided Telephone Interviewing surveys.