Curt Schryver Email & Phone Number

Spring City, Pa, Us

Spring City, Pa, Us

Pottstown, Pennsylvania, United States

• Migrated to Microsoft 365 Government Community Cloud High (GCCH) from commercial tenant.• Fulfilling role as Facilities Security Officer.• Replacing EOL NAS with hosted VM file server.• Overhauling server room infrastructure including all new UPSs, switches, firewalls.• Upgraded broadband speed by a factor of five while cutting cost by 70%. Added redundancy with automatic failover.• Updated all wireless access points in facility.• Completed evaluation to ensure CMMC 2.0 compliance.• Rolling out Microsoft Intune with policies to ensure most secure environment.

Pottstown, Pennsylvania, United States

Pottstown, Pennsylvania, United States

• Spearhead all phases of the Salesforce Service Desk rollout as well as the migration of the in-house legacy ticketing system.• Provide expert support to ~400 law enforcement agencies across the US regarding the company’s Software-as-a-Service (SaaS) product via remote desktop, phone, and Zoom.• Generate reports to analyze for trends and monitor case load through SQL and other database queries and scripting tools.• Develop and establish daily case reporting, accountability, and customization for Service Desk in order to meet the needs of the organization.• Integrate a code of conduct to align behaviors to the organization’s mission and values of professionalism, courtesy, and timeliness.• Collaborate with technical staff to create strategic plans for efficiently delivering services.• Identify and analyze client issues in order to develop tailored mitigation plans.• Oversee the acquisition of new technology as well as schedule and perform upgrades and replacements of software and hardware.• Maintain current knowledge of developments in the technological and company industry sectors.

Greater Philadelphia Area

• Achieved measurable success in deploying hosting platform updates to meet TLS 1.2 security updates with merchant processor.• Designed, monitored, and updated websites using ColdFusion, HTML, CSS, PHP, database backends, and CMS.• Provided prompt on-call IT support for emergency situations.• Identified client business requirements and implemented technological solutions to meet business needs.• Detected, assessed, and mitigated security threats and provided advice on technology best practices.

Harrisburg, Pennsylvania Area

• Attained a promotion to team leader within three years due to delivering superior customer service to a diverse and sometimes challenging customer base.• Provided global coverage by recruiting and training overseas team members and implementing on-call rotation and follow-the-sun coverage.• Oversaw the development and integration of a web-based service that streamlined ticket creation and inventory control, saving 2000 FTE hours per year.• Created an enterprise-level standardized help desk platform for information systems including priorities, measurable goals, escalations, reports, and customer feedback.• Surpassed organization SLAs on a reliable basis and ensured continuous and efficient operations.• Employed an effective Project Lifecycle Management (PLM) system to ensure the Software Development Lifecycle (SDLC) adhered to enterprise standards.• Optimized an online mobile device request process which saved thousands of hours per year, eliminated delays and entry errors, and automated the approval process.• Architected a modeling services system that recovered $128,000 for the company.

Harrisburg, Pennsylvania Area

• Managed multiple computer installations, site migrations, and software roll-outs.• Led a team of eight and managed workload including assignment of tickets and generating reports.• Created delivery packages for SMS/SCCM using Wise Installation software.• Negotiated licensing fees realizing over $100k in annual savings.• Optimized process for hardware lease program turnaround eliminating thousands of months’ worth of multiple charges.

Wayne, New Jersey

• Managed major network upgrades involving sites throughout North America.• Installed and administered Microsoft Systems Management Server.• Assessed remote site ‘network needs’.• Evaluated and developed proposal for hardware and software acquisition.• Programmed in HTML for Human Resources Intranet.

Beacon, New York

• Created processes for all facets of the desktop computer including leasing, installation, software, maintenance, relocation, and replacement.• Managed migration of entire facility to Windows NT server running Windows 95 on the desktop.• Maintained video conferencing facility.• Developed and implemented remote site disaster recovery planning.• Provided support for operating systems, network connections, memory management, network printing and file services, virus protection and eradication, and education.• Performed network administration tasks (Created User IDs, allocated space on servers, performed periodic virus scans on all write-able network drives, upgraded software on servers).• Established standards that were implemented throughout the Research & Development, Comptrollers, and Environmental Health and Safety departments.• Mentored interns.• Volunteered for 15-month special assignment with Applications Development group - Developed Visual Basic applications to replace legacy systems. Wrote extensive help files and technical documentation.