Curt Schryver Email & Phone Number

Spring City, PA, US

Pottstown, Pennsylvania, United States

• Migrated to Microsoft 365 Government Community Cloud High (GCCH) from commercial tenant.
• Fulfilling role as Facilities Security Officer.
• Replacing EOL NAS with hosted VM file server.
• Overhauling server room infrastructure including all new UPSs, switches, firewalls.
• Upgraded broadband speed by a factor of five while cutting cost by 70%. Added redundancy with automatic failover.
• Updated all wireless access points in facility.

Pottstown, Pennsylvania, United States

Pottstown, Pennsylvania, United States

• Spearhead all phases of the Salesforce Service Desk rollout as well as the migration of the in-house legacy ticketing system.
• Provide expert support to ~400 law enforcement agencies across the US regarding the company’s Software-as-a-Service (SaaS) product via remote desktop, phone, and Zoom.
• Generate reports to analyze for trends and monitor case load through SQL and other database queries and scripting tools.
• Develop and establish daily case reporting, accountability, and customization for Service Desk in order to meet the needs of the organization.
• Integrate a code of conduct to align behaviors to the organization’s mission and values of professionalism, courtesy, and timeliness.
• Collaborate with technical staff to create strategic plans for efficiently delivering services.

Greater Philadelphia Area

• Achieved measurable success in deploying hosting platform updates to meet TLS 1.2 security updates with merchant processor.
• Designed, monitored, and updated websites using ColdFusion, HTML, CSS, PHP, database backends, and CMS.
• Provided prompt on-call IT support for emergency situations.
• Identified client business requirements and implemented technological solutions to meet business needs.
• Detected, assessed, and mitigated security threats and provided advice on technology best practices.

Harrisburg, Pennsylvania Area

• Attained a promotion to team leader within three years due to delivering superior customer service to a diverse and sometimes challenging customer base.
• Provided global coverage by recruiting and training overseas team members and implementing on-call rotation and follow-the-sun coverage.
• Oversaw the development and integration of a web-based service that streamlined ticket creation and inventory control, saving 2000 FTE hours per year.
• Created an enterprise-level standardized help desk platform for information systems including priorities, measurable goals, escalations, reports, and customer feedback.
• Surpassed organization SLAs on a reliable basis and ensured continuous and efficient operations.
• Employed an effective Project Lifecycle Management (PLM) system to ensure the Software Development Lifecycle (SDLC) adhered to enterprise standards.

Harrisburg, Pennsylvania Area

• Managed multiple computer installations, site migrations, and software roll-outs.
• Led a team of eight and managed workload including assignment of tickets and generating reports.
• Created delivery packages for SMS/SCCM using Wise Installation software.
• Negotiated licensing fees realizing over $100k in annual savings.
• Optimized process for hardware lease program turnaround eliminating thousands of months’ worth of multiple charges.

Wayne, New Jersey

• Managed major network upgrades involving sites throughout North America.
• Installed and administered Microsoft Systems Management Server.
• Assessed remote site ‘network needs’.
• Evaluated and developed proposal for hardware and software acquisition.
• Programmed in HTML for Human Resources Intranet.

Beacon, New York

• Created processes for all facets of the desktop computer including leasing, installation, software, maintenance, relocation, and replacement.
• Managed migration of entire facility to Windows NT server running Windows 95 on the desktop.
• Maintained video conferencing facility.
• Developed and implemented remote site disaster recovery planning.
• Provided support for operating systems, network connections, memory management, network printing and file services, virus protection and eradication, and education.
• Performed network administration tasks (Created User IDs, allocated space on servers, performed periodic virus scans on all write-able network drives, upgraded software on servers).