• Hired to help facilitate Appliances as a new company product division• Achieved elite ‘Factory Certified Installation Company’ status for Subzero-Wolf products• Introduced and handled administration of extended warranty contracts sold by sales team• Created 3rd party relationships and become primary, preferred installation company for several national retailers in multiple markets. • Restructured home delivery operation staff resulting in a more stable work force, improved quality, reduced turnover during aggressive growth mode in multiple markets.• Created Appliance Warranty Repair as a new business segment within the appliance division, hiring technical staff and successfully securing contractual agreements with major manufacturers.• Assisted in design and implementation of billing processes, interfacing with vendor payment systems and oversight of A/R performance.• Achieved award and recognition from one of largest single family new home builders in Wisconsin for excellence in appliance repair performance and account handling.

• Overall responsibility for operational execution, customer satisfaction and financial performance of Granite Fabrication plant/facility.• Managed custom appliance Installation and home delivery operations in dual markets.• Managed warranty in-home service operations.• The divisions I managed operations for represented > 50% of total company annual sales revenue.

• Complete responsibility for all aspects of Appliance Division-sales and operations- in dual markets• Managed a cross-functional staff of 50+• Became member of company's senior leadership team. • Point person in the project management of large commercial projects in existing and remote markets.• Full accountability for profit/loss performance in a division that was roughly 33% of company sales.• Assisted in creating annual Sales and Operations budgets

•Managed staff of 100+, consisting of technical, administrative and technical employees.•Led the design, testing and implementation of in-house appointment, scheduling and inventory management operating systems used for multiple product divisions, resulting in becoming one of largest repair and installation companies in the country.•Developed a home-based field technician model which operated in a multi-state region and supported 15 retail stores.•Established relationship with Lowes to be one of their largest repair providers in the country•Designed and developed in-house courier system to supply home based technical network.•Created multiple incentive pay programs resulting in significant technical revenue production, higher technical staff earnings and lowest turnover rate in a decade.•400% profit increase over a two-year period after new pay system implementation.•Developed and managed annual operating budgets for repair/install division.•Achieved and established an 85% first home visit repair completion rate vs. industry average of 55-60%•Increased Customer Satisfaction scores by 20%

• Centralized In-Home Repair administrative operations for 8 locations.• Introduced call routing software/reporting to the department. • Design and development of Corporate Call Center averaging 25,000 inbound calls monthly.• Center had complete ownership of the entire customer service cycle, all transactions/communications. • Recruited/hired staff of staff, introduced performance metrics and implemented process improvement