A digital marketing agency specializing in data-driven strategies to help businesses enhance their online presence and drive growth. As a BA team member managing and overseeing the "Guinness" brand under the Diageo group, ensuring seamless technical support and business solutions, including:• Gathered, analysed, and documented user requirements to guide effective system and process solutions, ensuring alignment through quality assurance and thorough testing.• Collaborated with development and business teams to create test cases, validate modifications, and ensure timely, budget-friendly project delivery.• Identified, tracked, and resolved issues promptly, escalating when necessary and maintaining ownership of tasks from start to finish.• Produced project documentation (use cases, requirements, test plans, and process maps) and researched new technologies to stay current with industry trends.Key achievements• Successfully managed six simultaneous project requests for competition development, delivering all projects on time during the holiday season by implementing effective time management strategies and streamlining processes.• Leveraged past promotional insights and coordinated with internal and external teams to define project scope and deliver a successful Christmas competition campaign ahead of schedule.• Proactively identified and resolved an issue with phone input validation for competition entries in the Ireland region, implementing a corrected regular expression that improved user experience and product quality of future campaigns.

The construction and development of cultural buildings in Hong Kong, aiming to create a world-class cultural hub with a diverse range of arts and entertainment venues. Under the Projects team, managing, maintaining, and ensuring the performance and compliance of security and communications systems, including:• Assisted in extra-low-voltage (ELV) systems design and implementation in construction projects.• Assisted in the information and communications technology (ICT) systems and infrastructure design and implementation for the company.• Liaised with and managed consultants, contractors, and vendors for the ELV and ICT projects; coordinating with operations and assisting in developing configuration unit test and managing configuration and implementation plans, creating and maintaining configuration documentation, operational procedures, guidelines, etc.; and• Translated high level operational requirements into functional, non-functional and system requirements, facilitating and contributing to the entire project lifecycle from planning, design, construct to operation.Key achievements• Successfully completed two mobile communication system projects, a car parking system project, and a people counting system project, in total value of £1.2M.• Structured electronic filing system to maintain project information well-organised and up to date.• Contributed IT advice and provision to cultural and art venue construction projects.

Overseeing the development and construction of advanced infrastructure within its InnoParks to provide smart living and co-creation spaces for the innovation and technology community. Under the Projects Division, overseeing the planning, execution, and completion of Extra Low Voltage (ELV) systems projects, including:• Planned and managed projects by developing schedules, budgets, and timelines for timely, cost-effective delivery.• Collaborated with engineers to design and implement ELV systems, ensuring technical compliance and safety.• Supervised contractors and teams, monitored progress, and enforced quality standards throughout project phases.• Oversaw testing, commissioning, and post-installation support, while preparing detailed technical documentation and progress reports.Key achievements• Successfully completed the design and build for the Green 18 project, managed works contracts for the Hong Kong Science Park development, and implemented mobile services, all handed over to facility management and IT for operation and services.• Successfully prepared and finalized tender documents for the building management system, audio-visual system, and IT communication systems, contributing to the efficient execution of main construction works.• Developed an Excel spreadsheet to streamline the tender assessment process, enabling the panel to efficiently calculate scores and identify the best bid.• Provided IT advice and solutions for ready-to-work office building projects, resulting in an increased occupancy rate for small and medium-sized offices.

Seconded to Hong Kong Science and Technology Parks Corporation and overseeing the planning, execution, and completion of Extra Low Voltage (ELV) systems projects under the Projects Division, including:• Independently completed projects, including a smart booking system and cabling enhancements, improving efficiency, network reliability, and troubleshooting time.• Consistently delivered cost savings on projected spending and managed teams of up to 15 IT professionals to ensure smooth operations and project success.• Coordinated data management and IT operations, contributing to continuous improvement in project delivery and administrative support quality.• Engaged with internal and external stakeholders, managed vendor relations, and maintained accurate, secure records for project documentation and support activities.

Worked in bank and corporate sectors in helpdesk coordinator, programmer, and system administrator.• Managed incoming calls and emails and provided appropriate responses, maintaining over 90% problems solved over the phone and first line support and answering 99% calls of MS-word and excel inquiries.• Worked with end users, resolving their software and hardware issues in efficient manners.• Located root causes of technical errors and implemented prompt solutions, directing to the appropriate expertise.• Performed IT operation and maintenance support.• Conducted 5 Word and Excel training sessions for 50 users.• Worked and liaised with external vendors and suppliers, achieved 90% met SLA and zero down time.• Developed a PC smart card software in C++ that allowed user log on the intranet by reading their smart card at the front-end interface developed and data passed to the back-end Java Servlet.• Produced and delivered user acceptance test and full set of system and operation manuals and user guides.• Promoted from helpdesk coordinator to system administrator.

Exporting woven garments for infants, children, men, and women, worked three consecutive summers in 1997, 1998, and 1999 under the Merchant Team responsible for: • Oversaw the procurement, storage, and distribution of woven garments for infants, children, men, and women, ensuring optimal stock levels and accurate records.• Managed customer orders from receipt to fulfilment, coordinating with production and shipping departments to ensure timely delivery.• Inspected merchandise to ensure it meets company standards and specifications before distribution.• Communicated with suppliers to negotiate prices, monitor order statuses, and address any issues related to product quality or delivery.• Collaborated with the sales team to provide product information, assist in sales forecasting, and support promotional activities.• Maintained accurate records of inventory transactions and generating reports on stock levels, sales trends, and other relevant metrics.• Reduced 50% preparation time of each works order and minimized errors and misinterpretation by factory staffs by developing an electronic work order template.• Led to test and implement a comprehensive works order system.

Prepared and served beverages while maintaining hygiene standards and supporting efficient daily operations to ensure customer satisfaction.