Rodrigo Custódio Email & Phone Number

Miami, Fl, Us

Miami, Flórida, Estados Unidos

Accountable for customer experience, ensuring that every customer receives exceptional service;Leading the sales team, promoting growth, and creating a positive environment that fosters excellent customer experiences;Training and coaching new and current team members, ensuring they are equipped with the necessary skills and knowledge to provide exceptional customer service and company's goals;Accountable for involving driving sales, maintaining a positive work environment, and upholding company's core values

Miami, Florida, United States

Developed and implemented marketing and promotional program to promote brand, and acquire new customers; built a community with local organizations and clients that increased 17% in sales, and reduced 19% customer acquisition costPlanning and coordinating execution of business functions with a customer-centric focus;Training, developing, and mentoring a staff of 10 people through coaching, and accountability;Identifying, and implementing process to guarantee an outstanding member and team member experience;Collaborating with internal and external partners to continuously grow the member community;

São Paulo E Região, Brasil

Designed and implemented an internal community to educate staff, develop employees’ skills capabilities and engage people interested in digital transformation field, innovation and technology; impacted 90% of VP’s team-members with 77 NPSBuilt and led startup community for Braskem Labs (acceleration program) by identifying and creating partners across industry aligned with corporate vision, defining success metrics to measure partnership and advisory boardBuild up and continuous improve governance structure (tracking, analyzing and reporting progress) for a Digital Strategy and Portfolio Management solutions with potential value of USD 75 MM to maximize profitability, mitigate risk and accomplish company's strategy.Execute digital transformation program of projects and products that generate USD 25 MM company's profitability through new solutions and technologies (ML), design thinking and agile ways of working (scrum and Kanban).Lead cross-functional team that drives deep expertise and thought leadership to articulate petrochemical market-trends, drives innovative solutions, and customer threats to identify future state of digital products and use case for Braskem.

São Paulo, Brasil

Addressed a digital transformation strategic plan for a retail client with a potential business of USD 250 MM by transforming core and creating new business model. Established a transformational program of change based on agile ways of working and operating model to respond quickly to change.Defined and articulated with senior executive a business and technical roadmap for financial service client based on strategic projects and products with a high-impact on future business model.

São Paulo, Brasil

Increased revenue in 21% it stores sales and in 5 points net promoter score (NPS) by redesigning processes from customer's perspective, implementing a CRM system and training sales and marketing team.Defined and created new business capacity enables and empowers employees resulting in a better governance.

Brasília Area, Brazil

Improve business functions for different industries (bank, consumer goods and NGO) by redesigning processes from an user-centered design approach, identifying risks and developing mitigation strategies. Prepare executive materials and participate in meetings with cross-functional senior leadership.

Brasília Area, Brazil

Brasília Area, Brazil

Brasília Area, Brazil

Master Of Business Administration - Mba, Entrepreneurship/Entrepreneurial Studies, Dean'S Leadership Award Class Of 2023

Activities and Societies: Latin American Club; Class Representative

Master'S Degree, Controlling And Finance

Undergraduate, Business Administration And Management, General

Extension Course, Marketing

Extension Course, Balanced Scorecard

Extension Course, Business Strategy