While marketing isn't my primary expertise, I'm eager to embrace this new challenge. My boss believes in my potential, and I understand that versatility is key in today’s landscape. I’m excited to give this a try and learn more about marketing along the way.

As a seasoned Customer Relationship Manager at MocDoc with 6+ years of experience in the healthcare sector, I am committed to providing exceptional customer support and building long-term client relationships.I specialize in proactively managing customer satisfaction through comprehensive engagement, including handling customer escalations and collecting periodic feedback. I work closely with product teams to convey customer requirements and feature requests and keep customers informed of new feature releases and updated services through targeted campaigns.In addition to client management and team management, my responsibilities include:- Interacting with customers to understand their needs and address any concerns- Managing customer churn through effective retention strategies- Collaborating with product development teams to enhance and improve the applicationI am a results-oriented individual who believes in continuous learning and staying up-to-date with the latest trends and developments in the healthcare industry. I am dedicated to delivering the best possible experience for our customers and building strong, mutually beneficial partnerships.

As a Customer Success Executive at Attune, a SaaS-based, data-driven product company, I have gained extensive experience in managing and maintaining customer relationships. My responsibilities include handling customer inquiries, addressing complaints, addressing billing questions, and managing service requests. I am skilled in effectively managing difficult or angry customers, restoring trust, and finding creative solutions to resolve problems. I work closely with internal teams such as accounting, new business, services, and operations to ensure that customer needs are met and exceeded. I am dedicated to ensuring customer satisfaction and success through effective communication, problem-solving, and attention to detail.

Was part of the Software Development Team at GoSoftware during the implementation phase of a Healthcare Project.