Kathy Koontz Email and Phone Number
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Kathy Koontz personal email
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Over the last 30 years, I have developed the strategy, implemented the technology and leveraged the power of data and analytics to create sustainable competitive advantage in organizations ranging from Fortune 100 to non-profits in consulting and industry roles. I have demonstrated success in building high-performing teams, driving organizational change, improving analytics maturity, and delivering omni-channel marketing capabilities. My unique combination of experience in both business and IT allows me to work effectively within and across the groups.I am currently retired...mostly. I will be providing advisory services to select clients throughK2 Data Strategy Advisors. My most recent position was Principal Data/AI Strategist AWS for Healthcare & Life Sciences. The potential to create new outcomes through a digital transformation using database, analytics, AI and ML is within the reach of all enterprises. AWS has changed the game by removing barriers to solving problems with purpose-built solutions and reduced complexity. We partner with our customers to move faster, with greater precision and far more ambitious scope to jumpstart their own data flywheel. Previously, I served as Consulting Director for Teradata's Customer Journey consulting practice, developing services, go to market messaging and organization design. The practice focused on using data, analytics and automated interactions to manage customer relationships. I've also served as Associate Vice President of Customer Analytics for Nationwide Mutual Insurance, a Fortune 100 company with more than $195 billion in statutory assets. I had responsibility for several different functions all focused on a singular goal--helping Nationwide make smarter decisions using data and analytics.I have demonstrated expertise in: marketing technology, process discipline, big data, change management and customer analytics.When not at work, you'll find me raising money for cancer research through Pelotonia, a grass-roots cycling community. Every August I ride 180 miles over two days for one goal, to end cancer. I'm an action sports junkie who enjoys hiking, white-water rafting and snow skiing with my husband and two daughters.
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LecturerColumbia University School Of Professional StudiesColumbus, Oh, Us
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LecturerColumbia University School Of Professional Studies Dec 2024 - PresentNew York, Ny, UsLecturer for Business Analytics course in the M.S. in Information Knowledge & Strategy program.
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PrincipalK2 Data Strategy Advisors Dec 2024 - PresentLeveraging 30 years of data, analytics and AI leadership to help organizations create sustainable competitive advantage.
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Global Head Hcls Data & AiAmazon Web Services (Aws) Jul 2020 - Nov 2024Seattle, Wa, Us -
Expert, Research & Advisory NetworkInternational Institute For Analytics Jun 2018 - Oct 2024Portland, Oregon, UsProvide executive leadership, develop client strategy and oversee research roadmap for the Analytics Leadership Consortium (ALC) product line. ALC brings together analytics leaders from across industries to form a tight knit group that shares and learns from one another. It enables analytics executives to safely share what they are struggling with, where they are finding success, and to learn from colleagues. The agenda and focal areas for each ALC are customized to that specific group’s needs. Research content is also generated as part of the program, and guest speakers and experts are brought in as appropriate to provide insight on a given topic. The program is a high quality, high touch environment where executives have unique access to both IIA’s expertise and the other member companies. -
Svp, Customer Complaint Analytics & InsightsWells Fargo Mar 2019 - Jul 2020San Francisco, California, UsDevelop new, enterprise-level organization to continually develop robust and consistent advanced complaint root cause analytic capabilities to identify root causes, recommend remediation solutions and partner with Consumer LOBs to implement analytic solutions to reduce complaints. Develop standards and monitoring routines to ensure Complaints Root Cause Analysis work is regularly completed by front-line businesses, ensuring adherence to policy and regulatory standards. Work closely with Risk, Control, Compliance and other groups to develop and implement program -
Practice Director-Customer Experience AnalyticsTeradata Feb 2017 - Jun 2018San Diego, California, UsInitial leader of Customer Journey consulting practice. Lead team of business consultants who improve customer relationships and business performance through the use of data, analytics and coordinated omni-channel interactions. -
Business Consultant-Customer JourneyTeradata Jul 2016 - Feb 2017San Diego, California, UsWorking with organizations across the country to help them bring together data, analytics and Marketing automation to grow their customer relationships.
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Associate Vice President, Customer Insights & AnalyticsNationwide Insurance Nov 2008 - Jul 2016UsLeader of several initiatives all designed to use data and analytics to improve business outcomes. Developed strategy, secured funding and implemented omni-channel Marketing program to enable realization of differentiated customer care and treatment strategy as part of enterprise transformational program. Led effort to identify required technology which required integration of third-party and custom built software. Strong change management program with leadership and incentive alignment ensured solution adoption. Generated improvements in retention of more than 3 points across contacted customers. Initiated Customer and Enterprise Data Governance capabilities. Implemented portfolio management and Lean operating practices to effectively manage demand and capacity within centralized 150-member Customer Insights & Analytics group. Developed Knowledge Management processes and tools to provide broad access to reports and studies. Led team of three directors, and 35 analysts, information managers and change management professionals. -
Director, Customer Data ManagementNationwide Insurance Jan 2006 - Nov 2008UsDeveloped closed-loop direct marketing infrastructure including campaign automation, contact history, customer scorecard and customer householding. Expanded data to deliver more complete cross-sell, up-sell, event driven, and lifestage marketing as well as householding processes, reporting and customer scorecarding.
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Senior Manager, Customer Data WarehouseOffice Depot Aug 1999 - Jan 2006Boca Raton, Florida, UsFunctional and technical ownership of customer subject area in Enterprise Data Warehouse. Led team of 8 architects and ETL/data engineers to ensure data delivered differentiated business capabilities. Responsible for data modeling, ETL and Marketing and campaign management applications. Successfully delivered program that reduced customer data latency in data warehouse from 10 days to 2 days including matching business identities through D&B identity manager to improve quality. Developed processes and infrastructure to deliver custom-priced offers to call center and internet touchpoints increasing catalog response rates by three times over non-personalized offers. -
Marketing Database ManagerFood For The Poor Nov 1996 - Aug 1999Coconut Creek, Florida, UsManage data on 1,000,000+ donors to drive active, multi-channel Marketing activities. Ensure processing systems link donations with Marketing activities and consult on campaign targeting criteria and model development. Manage process to load call leads for outbound calling in support of direct mail campaigns, address cleansing and internal lettershop activities. -
Public Relations ManagerShands Jacksonville Medical 1988 - 1993Promote programs at University of Florida affiliated teaching hospital through Marketing, Public Relations and Special Events. Manage media relations for medical center including story pitches with local media and crisis communications.
Kathy Koontz Skills
Kathy Koontz Education Details
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Western Governors UniversityMaster Of Business Administration - Mba -
University Of FloridaJournalism
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Satya Embodied 200 RytCertified Vinyasa Yoga Instructor
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Fletcher High SchoolCollege Prep And Surfing
Frequently Asked Questions about Kathy Koontz
What company does Kathy Koontz work for?
Kathy Koontz works for Columbia University School Of Professional Studies
What is Kathy Koontz's role at the current company?
Kathy Koontz's current role is Lecturer.
What is Kathy Koontz's email address?
Kathy Koontz's email address is kk****@****zon.com
What is Kathy Koontz's direct phone number?
Kathy Koontz's direct phone number is +120922*****
What schools did Kathy Koontz attend?
Kathy Koontz attended Western Governors University, University Of Florida, Satya Embodied 200 Ryt, Fletcher High School.
What are some of Kathy Koontz's interests?
Kathy Koontz has interest in Poverty Alleviation, Science And Technology, Health.
What skills is Kathy Koontz known for?
Kathy Koontz has skills like Analytics, Crm, Strategy, Leadership, Business Intelligence, Data Warehousing, Teradata, Customer Analysis, Marketing, Database Marketing, Direct Marketing, Thought Leadership.
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