To answer the #1 question -No, I don’t sell Energy - However, it is always on my mind! Whether selling Preventative Maintenance Agreements, Retrofits or Upgrades on Mechanical Equipment, I thrive on helping customers solve their problems and this is what I love to do! I recognize the importance of delivering what the customer expects and take the initiative to assist our customers beyond the sale of the service provided. I was very surprised to learn how many Energy Efficiency rebates are available and was even more surprised that everyone isn’t aware of or taking advantage of these programs. Though these rebates are not my responsibility, I do feel it’s my duty to inform customers and make sure they are aware of these offerings. There are rebates available on various HVAC equipment including chillers, motors, compressors, HW heaters, controls etc., - If it is saving KW or Therms – there are rebates available! When the end result is the customer has saved time, money and energy, we ALL win, even the environment! If you’re thinking you can’t afford to upgrade or retrofit your equipment right now, with these rebates out there, can you afford not to? For more info on the services we offer, please visit our website at AAAEnergy.com I would be more than happy to chat with you and share the information and resources I’ve found. *One of the surest ways to reduce energy consumption for lighting relates not to the fixture, but to electronic controls that turn off or dim lights when conditions allow. A variety of control technologies are available, offering solutions for a wide range of applications and spaces.

Established initial processes and procedures required for day to day living to assist in the care for a loved one with Alzheimer’s disease. Various duties included: *Medical research and schedules*Financial - A/P, A/R, payroll*Home Improvements - Managed subcontractors to perform various projects including; life safety upgrades/renovations, UST removal, indoor/outdoor security lighting, re-inforce structural/foundation, upgraded heating and plumbing systems*Legal - Managed all affairs pertaining to personal, medical and estate*HR - Hire/Supervise additional staff*Created/Maintained employee work schedules, on-call list and correspondence

*Covered commercial accounts in the New England territory; end users, contractors, and property managers.*Generated quotes for a broad range of HVAC parts, supplies and equipment up to 25 tons.*Consulted with/surveyed customers on current air filtration systems and made recommendations that increased indoor air quality and/or energy efficiency which met or exceeded Green/LEED Certification standards*Developed, implemented, and organized vendor and customer training seminars and special promotions.

*Managed Service Operations Chiller Team for the NH and ME territories providing timely and quality service and warrantee work. *Instrumental assisting Chiller Unit increase revenue to $4 million including $1+ million in Time & Materials revenue.*Forecast and Generate service agreement renewals and negotiated multi-year extensions *Aided in post merger integration after acquisition of York International.Feb 2001 - Jan 2002Service Acct. Specialist*Coordinated service and operational support generating $5+ million in regional service revenue. Results achieved by providing exceptional customer service, proactively eliminated potential problems and initiated corrective action to resolve customer issues and increase customer satisfaction.*Reviewed past performance of contracts, recalculate service parameters, scope of work, and costs to maintain a gross margin of 50% or better.*Achieved 98%+ on-time delivery and service agreement renewal rates.*Conducted performance analysis involving contract performance, sales volume, margin, and actual vs. plan analyses.*Played a key role in reducing outstanding receivables and improving cash flow by effectively managing A/R which resulted in achieving/maintaining 60-day DSO balance under 5%.

*Managed a 16-person Service Department including electricians, technicians, and specialists in the NH and MA territories. *Oversee and coordinate daily operations for service and installation departments.*Dramatically increased customer satisfaction by consistently EXCEEDING customer expectations. Results achieved by initiating better communication, follow-up, and facilitating effective solutions.*Key contributor launching a Continuing Service Program (CSP) increasing sales for maintenance and time and materials services by $300,000 yearly.*Screened Dodge plans/specs and generated quotes, proposals and contracts. *Reviewed and evaluated existing department processes and implemented new and revised procedures

Fire & Security*Directed customer service and operations for commercial and residential customers in a multi-state region.*Efficiently processed 15,000 customer requests and work orders for $1.2 million in time and materials service work per year.*Designed and implemented a technician incentive program, resulting in $50,000+ of new business per year.Building Services Division Manchester, NH / Westfield, NJ*Dispatched and managed schedules for 60+ technicians processing 500-600 service calls per week for the NJ/NY territory*Initiated customer follow-up within 24 hours and achieved 95-98% on-time response time, service delivery quality, and customer satisfaction rates.*Update and maintain service database of $12 million in service contracts*Dramatically improved customer communication and follow-up, reducing customer complaints and increasing customer satisfaction.April 1980 - September 1989 (9 years 5 months) Commercial Construction - Westfield, NJHVAC Mechanic Apprentice/Collections/Expediter/Drafter*Performed preventative maintenance, scheduled and emergency service repairs on HVAC systems*Managed accounts receivable/collections. Persistency led to achieving stellar months collecting over $1+ million*Established/refined policies and procedures which led tostreamlined internal reporting of subcontractor billings, records administration and invoicing.*Expedited material orders, compile/audit monthly job material reports for accuracy.*Compose finished drawings (HVAC/electrical) *Prepared blueprints, submittals, M&R manuals, change orders& revise/update sequence of operation