Customer Organization Analytics And Biz Ops Manager
Current
Jul 2023 - Present
AeroLeads people directory · profile
Matt Green Email & Phone Number
Excellence in customer experience, journey, and product offerings
at
BigPanda
1 work email found
@bigpanda.io
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Excellence in customer experience, journey, and product offerings
Location
San Francisco, California, United States
Who is Matt Green? Overview
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Quick answer
Matt Green is listed as Excellence in customer experience, journey, and product offerings at BigPanda, based in San Francisco, California, United States. AeroLeads shows a work email signal at bigpanda.io and a matched LinkedIn profile for Matt Green.
Matt Green previously worked as Customer Organization Analytics and Biz Ops Manager at Bigpanda and Founder, Principal at Customer Instincts. Matt Green holds Bachelor Of Arts - Ba, Political Science And Government from University Of California, Santa Cruz.
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Email format at BigPanda
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{first_initial}{last}@bigpanda.io
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Profile bio
About Matt Green
I’m a customer leader with 20 years of experience whose high school mascot, the unicorn, foreshadowed the types of companies I’d later be a part of. I’ve had success in all stages of company growth from Series-A through IPO to $1B in revenue. I am known for exceeding customer success objectives and metrics with ownership of the CX and leading high-performing, customer-obsessed teams in hyper-growth environments. I use my expertise to develop the long-term roadmap to build and scale premier Customer Support organizations. I enjoy collaborating with business and technical stakeholders to improve incident tooling, reliability, and user communications. I am committed to fostering an inclusive team culture where customer and company successes are paramount.As employee 26 at Splunk I took over that team after a few months and grew the department into a global organization with staff in 5 time zones and over 90 individuals that consistently delivered a CSAT score over 90 and maintained a renewal rate of 92% or higher – a book of business north of $200m. This kind of success was the result of a do-ocratic spirit which I instilled in the team and the company as a whole. Today, I’m an independent consultant helping clients translate business requirements, product offerings, and service level agreements into low-friction enforceable systems. I define and build customer portals to allow for the self-service answering of issues, as well as provide one-on-one coaching to agents and managers in troubleshooting and escalation management. Outside of work I ski, and have an ever growing collection of Vans slip-ons. I also have an unabashed love of tiki drinks and love trading recipes for flaming drinks served in gaudy glasses.I also started my 20+ years of volunteering in a public safety capacity as a Black Rock Ranger for the Burning Man Project. That volunteer experience is where I learned the power of building community, gained the experience of how to listen and apply that to quickly solve problems – skills that have proved invaluable in my career and that I hope to impart on my daughter.
Listed skills include Cissp, Enterprise Software, Microsoft Certified Professional, Cloud Computing, and 5 others.
Current workplace
Matt Green's current company
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11 roles
Matt Green work experience
A career timeline built from the work history available for this profile.
Founder, Principal
Strategic consultant to startup and enterprise clients in Technology, Data, and Mobile Security. Negotiates retainer agreements to serve as a trusted advisor and innovator to solve the business's most challenging Customer Support problems. Conduct deep-dive business analysis to capture areas of opportunity for product offerings in low-friction, repeatable.
Jun 2020 - Jul 2023
Vice President Customer Operations
Owned the planning, vision, and overall performance for all Customer Operations, including Onboarding, Implementation, Technical Account Management, Documentation, and Support. Optimized the customer experience (CX) by creating and evolving a forward-looking strategy centered on analytics, and value. Fostered change management within the organization to.
Apr 2018 - Sep 2019
Director Of Product Management
Planned, built, and executed multi-year product roadmaps to support customer-facing initiatives, including query language, user experience, and administration. Defined requirements, wrote functional specifications, and created engaging marketing collateral. Collaborated cross-functionally with senior leaders to implement operational improvements and ensure.
Oct 2017 - Apr 2018
Director Of Data Strategy
Led the strategic planning, management, and scalability of the Data Strategy organization. Served as a trusted business partner to champion business systems readiness, tooling, process optimization, and training during rapid growth. Transformed data into insightful, digestible, strategic assets for cross-functional teams. Translated Executive needs into.
Apr 2015 - Apr 2017
Director Of Support Operations
Oversaw the Support organization with 12 direct and 90+ global indirect employees supporting a $200M book of business, including inventory, production, tools, programs, product launches, and compliance. Conducted extensive research and implemented cutting-edge tools and scalable infrastructure. Analyzed and improved the Salesforce.com on the front end (CX.
Sep 2012 - Apr 2015
Manager Of Customer Support
Managed the Technical Support offering team of customer-facing support engineers. Facilitated training to standardize handling customer inquiries, troubleshooting/replicating field issues, and advocating for customers. Oversaw the creation of the first remote Support team in Plano, TX, and scaled direct management from 2 to 13 employees.
Aug 2006 - Sep 2012
Sr Internet Security Specialist
Oct 2003 - Aug 2006
Support/Qa Engineer
Safeweb Inc
Jun 2002 - Oct 2003
Support Engineer
Intanda
Sep 2000 - Dec 2001
Support Engineer
Backflip, Inc
Jan 2000 - Sep 2001
Team & coworkers
Colleagues at BigPanda
Other employees you can reach at bigpanda.io. View company contacts →
CW
Christopher Wade
Colleague at Bigpanda
Santa Clara, California, United States, United States
View →
SH
Shaun Houshmand
Colleague at Bigpanda
United States, United States
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KC
Kathryn Collins
Colleague at Bigpanda
Denver, Colorado, United States, United States
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MS
Moran Shalom
Colleague at Bigpanda
Israel, Israel
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ST
Sonia Talbert
Colleague at Bigpanda
Redmond, Washington, United States, United States
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CC
Catharine Coble
Colleague at Bigpanda
Leesburg, Virginia, United States, United States
View →
KL
Kate Livingston
Colleague at Bigpanda
Arnold, Maryland, United States, United States
View →
TY
Travis Yeo
Colleague at Bigpanda
Atlanta Metropolitan Area, United States
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SP
Sheina Punjabi
Colleague at Bigpanda
San Francisco, California, United States, United States
View →
TF
Tyler Fisher
Colleague at Bigpanda
Randallstown, Maryland, United States, United States
View →
Christopher Wade
Colleague at Bigpanda
Santa Clara, California, United States, United States
View →
SH
Shaun Houshmand
Colleague at Bigpanda
United States, United States
View →
KC
Kathryn Collins
Colleague at Bigpanda
Denver, Colorado, United States, United States
View →
MS
Moran Shalom
Colleague at Bigpanda
Israel, Israel
View →
ST
Sonia Talbert
Colleague at Bigpanda
Redmond, Washington, United States, United States
View →
CC
Catharine Coble
Colleague at Bigpanda
Leesburg, Virginia, United States, United States
View →
KL
Kate Livingston
Colleague at Bigpanda
Arnold, Maryland, United States, United States
View →
TY
Travis Yeo
Colleague at Bigpanda
Atlanta Metropolitan Area, United States
View →
SP
Sheina Punjabi
Colleague at Bigpanda
San Francisco, California, United States, United States
View →
TF
Tyler Fisher
Colleague at Bigpanda
Randallstown, Maryland, United States, United States
View →
1 education record
Matt Green education
-
University Of California, Santa Cruz
FAQ
Frequently asked questions about Matt Green
Quick answers generated from the profile data available on this page.
What company does Matt Green work for?
Matt Green works for BigPanda.
What is Matt Green's role at BigPanda?
Matt Green is listed as Excellence in customer experience, journey, and product offerings at BigPanda.
What is Matt Green's email address?
AeroLeads has found 1 work email signal at @bigpanda.io for Matt Green at BigPanda.
Where is Matt Green based?
Matt Green is based in San Francisco, California, United States while working with BigPanda.
What companies has Matt Green worked for?
Matt Green has worked for Bigpanda, Customer Instincts, Interana, Splunk, and Symantec, Inc.
Who are Matt Green's colleagues at BigPanda?
Matt Green's colleagues at BigPanda include Christopher Wade, Shaun Houshmand, Kathryn Collins, Moran Shalom, and Sonia Talbert.
How can I contact Matt Green?
You can use AeroLeads to view verified contact signals for Matt Green at BigPanda, including work email, phone, and LinkedIn data when available.
What schools did Matt Green attend?
Matt Green holds Bachelor Of Arts - Ba, Political Science And Government from University Of California, Santa Cruz.
What skills is Matt Green known for?
Matt Green is listed with skills including Cissp, Enterprise Software, Microsoft Certified Professional, Cloud Computing, Saas, Security, Customer Service, and Technical Support.
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