Hi everybody! I'm Angela and I've won numerous national and regional awards for my sales, customer service, and customer relationship-building skills. I’ve also been an entrepreneur since I was in high school; having built three successful companies from the ground up. One day, I decided to use the experience and knowledge I gained over the last 25 years to teach companies and organizations how to retain the customers they have, attract new ones, and stand out from their competition to increase profits. And guess what?! I did it!!! I'm now a Customer Service Consultant who develops policies and procedures around customer service for companies, trains employees on how to provide exceptional customer experiences, and speaks on various customer service topics. Although I have worked with a variety of industries as a Customer Service Consultant, my passion is working with healthcare companies due to my many years of experience in the healthcare field. Helping healthcare companies and physician practices elevate their patient experiences gives me the satisfaction of knowing I contribute to healthier communities, strengthened medical relationships, and thriving medical practices.Through secret shopping, I evaluate the customer service of my clients' businesses and provide them with a customized report detailing the results of my experience as their customer – the good and the bad. I won't leave you hanging - I also give you solutions on how to improve your customer service when there are areas of opportunity. Some of my accomplishments include: • Award-winning Sales and Customer Service Experience with blue-chip companies like Pfizer, Inc., University of Phoenix, Endo Pharmaceuticals and start-up companies like Iroko Pharmaceuticals• Clients include: C-Suite Executives, Small Business owners, Physicians, Hotels, Restaurants, Spas• Former CEO of Systematic Organizing Solutions, a Professional Organizing company• Published Author of “A Busy Parent’s Guide to Living an Organized Life”• Featured Professional Organizer on TLC’s “Hoarding, Buried Alive”• Trainer of sales representatives • Former Regional Business Manager of pharmaceutical sales representatives in Atlanta, GA• Winner of National and Regional sales awards Trips and BonusesMessage me with any questions you may have! I'd be happy to speak with you.Let’s work together to make the world a happier place – one customer at a time!Follow me on Facebook, Instagram, and TikTok (@theecustomerqueen)