Brian Chui Email and Phone Number
Brian Chui work email
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Brian Chui personal email
Note: I only accept connection requests from people I have worked with in real life. Thanks!In my seven years of increasingly influential IT leadership roles, I’ve been proud to execute a strategic vision of IT, information security, and compliance that balances risk and velocity, empowers internal customers, and effectively mobilizes capital for key initiatives. Today’s work environment demands that growing IT organizations fully embrace location-agnostic employee device deployments and cloud-centric infrastructure through a combination of enterprise SaaS solutions and in-house developed applications. I believe that employees deserve to be treated as valued customers of IT services and not simply users. Real time, transparent, actionable customer feedback is a core metric. This focus on security, automation, data obsession, and employee satisfaction is paid back in the form of internal and external customer trust. As well, I believe that empowering IT teams to self-organize and be self-accountable is the key to keeping up with the pace of business. I am a hands-on leader with a proven track record in managing Agile teams, using continuous iteration and deployment to rapidly scale right-fit IT services.
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Director Of It And Corporate SecurityHoverSan Francisco, Ca, Us -
Director, ItHover Inc. Sep 2021 - PresentSan Francisco, California, UsI manage the IT team at HOVER, providing helpdesk services, system maintenance, and application development to support internal corporate productivity.My team manages the systems for Identity and Access Management at HOVER and is responsible for endpoint security for all internal user accounts, SaaS applications, and physical computing devices. IT's mission is to provide scalable, secure, and user-friendly access and productivity services at value for internal use. To accomplish this, I partner with stakeholders across HR, Legal, Finance, Engineering, Sales, and others to set roadmaps and operational plans that drive value for customers across the company.
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Head Of Information Technology, Security & ComplianceMapbox Nov 2018 - Sep 2021Washington, District Of Columbia, Us• Managed multidisciplinary team including IT service desk, system administration, IT developer, security engineering, and security operations across EMEA, North America, and APAC• Oversaw all IT and Security vendor relationships and budgets. Consecutive years of software and hardware spend below headcount growth• Implemented a zero-touch hardware provisioning system and direct-ship onboarding model to support a decentralized workforce during COVID, including a first of its kind Linux device management system. 100% on-time new hire onboarding while transitioning workforce to full work-from-home• Deployed an AI-enabled ticketing agent in atSpoke, achieving 42% ticket deflection, 92% resolution SLA, and 98% customer satisfaction for IT helpdesk operations using IT-developed CSAT and multi-tier SLA extensions to enable deep analytics and drive service improvements• Managed threat detection, vulnerability and risk assessment, security incident triage, pen testing, and bug bounty program for AWS, GCP, and GitHub• Rolled out mobile device management system for data loss prevention and device security across entire company with no increase in hardware or third-party software spend• Wrote team operating plans, budget forecasts, and strategic roadmaps, partnering with executive stakeholders to anticipate IT requirements for major engineering and business initiatives• Single-threaded owner for 2021 SOC 2 Type II compliance audit, managing controls for engineering services, IT, security, HR, and corporate governance. Oversaw infosec controls for ISO 9001, GDPR, CCPA, and finance audits• Approved and calibrated of all responses to external customer security questionnaires for sales enablement and customer trust• Crafted business continuity and office disaster recovery plans -
Senior Manager, Global It OperationsQuantcast Apr 2017 - Nov 2018San Francisco, Ca, UsAs Global IT Operations Manager, I oversaw the worldwide team of desktop support and IT infrastructure administrators, covering 22 offices and over 1000 users in North America, EMEA, and Asia Pacific. I managed all IT Operations hardware, software, and contractor spend and ensure the daily productivity of all our users.Needing to refocus Quantcast’s IT Operations department on improvements to our infrastructure systems and processes, I orchestrated the separation of IT systems engineers from the primary user support team, bringing on a managed services provider to provide day-to-day desktop support needs. This freed up the infrastructure team to build a global disaster recovery environment for critical IT systems.To increase team velocity and foster an environment of continual service improvement, I reorganized IT Operations along DevOps principles and installed Agile practices for project management. This led to a reduction of work in progress by 50%, the introduction of monitoring and alerting for our high-visibility third-party SaaS applications, and automated user account provisioning and deprovisioning with Workday as the single source of truth.Building on Quantcast’s common JIRA environment for support requests, I created a customer satisfaction survey plug-in for the Support Engineering, Workplace, and IT teams that increased response rate by 10 times over previous tools and helped all teams achieve customer satisfaction scores of over 93% (96% for IT). -
Staff It Services AdministratorQuantcast Jul 2016 - Apr 2017San Francisco, Ca, UsAs Staff IT Services Administrator, I formally took over management of the entire North American team of IT desktop and services administrators. I led the migration of Quantcast from a hosted Microsoft Exchange environment to Office 365 for over 1000 users, consolidating uncoordinated cloud file sharing, instant messaging, and video conferencing applications, as well. At the same time, I managed the upgrade of our Active Directory environment from Windows Server 2008 on VMware to 2012 R2 on Hyper-V.In December, 2016, I managed the IT portion of Quantcast’s 450-person San Francisco headquarters relocation. Conference room space expanded from 26 rooms with partial video capability to 55 rooms, all outfitted with video conferencing and Exchange-connected room schedulers.To harness Quantcast’s massive data warehouse and provide a common data visualization platform, I launched Tableau as a company-wide resource, working with the vendor on licensing and requirements and building out the environment in AWS.
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Senior It Services AdministratorQuantcast Sep 2014 - Jul 2016San Francisco, Ca, UsStarting in the desktop support team, I became responsible for leading process standardization and training for the entire North America IT staff. I also coordinated support practices with the regional IT lead in EMEA and APAC.To bring about a regular cadence of interaction between team members across offices in North America and Europe, I led weekly IT staff meetings for those regions, which evolved into full team knowledge sharing sessions designed to eliminate pocket knowledge among all levels of IT.Addressing security needs in our Active Directory environment, I automated several manual processes that identified dormant user accounts and isolated them for follow up with HR. I wrote policies governing network access, account management, and data retention.With the need to support more frequent all company webinars and live trainings, I designed a custom AV setup in our San Francisco headquarters that brought broadcast-like features such as confidence monitors, failover systems, and multi-stream editing using off-the-shelf hardware and software.
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Lan AdministratorOrganic Jul 2012 - Sep 2014Cincinnati, Ohio, UsI was the sole IT member in Organic’s San Francisco office, working in tandem both with IT management in Detroit and parent company Omnicom executives in New York to maintain desktop systems, on premises servers, cloud application access, VOIP, and building security access for a highly mobile user base.Because of the frequent onboarding of project-based workers in a creative agency, I developed a streamlined first-day FAQ and training one-sheet that took the place of an hour-long IT training session and led to 50% faster starts with no increase in new hire support requests. I managed the rollout of Skype for Business as our instant messaging and video conferencing platform, leading multiple in-person and online training sessions for all of Organic’s North American employees.Working with our auditing team, I compiled data and reports for quarterly Sarbanes-Oxley audits, covering end user systems, physical server hardware, and SaaS applications. -
Client Services Specialist IiiAvid Jun 2001 - Jul 2012Burlington, Ma, UsAs the senior Western US regional desktop support lead for Avid and its affiliated companies, I was responsible for software, hardware, phone, and connectivity support for over 200 users, both local and remote, which also included Japan. I was also in charge of training junior IT staff, documenting common processes, and reporting team metrics to IT management.Working with Facilities and business leaders, I coordinated the IT portion of a 100-person campus move, as well as smaller department relocations. To highlight IT wins and important announcements, I edited and published a company-wide email newsletter with an audience of over 1200.
Brian Chui Skills
Brian Chui Education Details
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University Of California, BerkeleyMass Communications
Frequently Asked Questions about Brian Chui
What company does Brian Chui work for?
Brian Chui works for Hover
What is Brian Chui's role at the current company?
Brian Chui's current role is Director of IT and Corporate Security.
What is Brian Chui's email address?
Brian Chui's email address is br****@****box.com
What schools did Brian Chui attend?
Brian Chui attended University Of California, Berkeley.
What are some of Brian Chui's interests?
Brian Chui has interest in Science And Technology, Children, Environment.
What skills is Brian Chui known for?
Brian Chui has skills like Technical Support, Troubleshooting, Windows 7, Active Directory, Windows, Mac, Mobile Devices, Microsoft Office, Network Administration, Testing, Salesforce.com, Linux.
Who are Brian Chui's colleagues?
Brian Chui's colleagues are Nikko Lagman, Kishan Patel, Erica Schwerthoffer, Jonathan “jr” Richardson, Brooklyn Labar, Hello Hiii, Matt Reeden Feliciano.
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